Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

Very helpful staff. They take the time to explain everything. Try to avoid at Saturday morning as…read morethat is probably their busiest time.

An amazing pool store with super nice staff. Best pool store in town, hands down. Always willing to…read morehelp and dont rip you off when you need them.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

Signed contract and paid. Work was only half done and promises to finish went undone. I understand…read moregrowing pains , short staff, and too much work, but I scheduled work in April, paid in May, and now its the end of June and they've ghosted me. I've been patient and given them every opportunity to make it right and finish the job. Since they were unable to "get me on the schedule" I requested a refund to no avail. I gave them every chance, but now it's come down to warning others to beware and don't pay till the job is finished.

From the owner: Local, Expert Care – Serving Central Illinois with top-tier knowledge of regional pool needs…read more Hassle-Free Service – We handle everything, so you just enjoy your pool. Quality Over Discounts – We focus on premium chemicals and expert service, not gimmicky sales. Innovative Offerings – From chemical delivery to cordless robotic cleaners, we bring the latest in pool care. Personalized Touch – We treat every pool like it’s our own, ensuring crystal-clear, swim-ready results. Relax—We’ve Got Your Pool Covered!

Tristates is the best in the area!! My family has been customers for generations. They are helpful,…read moreknowledgeable, and friendly. Everyone goes above and beyond to help in any way they can.

That installer switched some of my new stuff and traded it with old used products from previous…read morejobs.. Tri States Water never even came to see what the major issues were. Installed 6/21 Today 5/19/22...Just started putting filter and pump together and now I know why it leaked water at every point! The installer employed by Tri states switched my brand new strainer that I purchased in May 2021 and left me my old leaky one that was to be replaced.. How the heck could I be so DUMB AND TRUSTING!? I had already purchased the liner from Tri States in 2020 which cost me an additional $900 and accessories for the pool. It was left in Tri states storage until the installer brought liner & accessories to install 2021.. I don't even have a clue if all my items purchased were actually used. can't walk in the pool without feeling the metal under your feet..He promised me it would be like walking on the beach.. I have video of one crew member trying to break into cars on our property. Just watch your stuff.. Munson's in Galesburg and Macomb have been very helpful during this ordeal.. There is so much more that I could write a book on being screwed over by a reputable pool business! Check out my Google review for some photos. .I just can't believe this happened to us.. it's horrible! Guess we won't be swimming on Memorial Day, Again!! customers since 2004.. first time any real issues.

Awful customer service. It's one thing when McDonald's forgets to put pickles on your burger,…read morequite another when the ozone generator you paid for wasn't installed... then got charged $159 for the "service call" for the part they forgot to install... then it leaked...second service call... now another major leak less than a year after purchasing the hot tub. My hot tub causes nothing but anxiety and stress.... And it completely defeats the purpose!

Excellent customer service. Very kind people, very understanding very professional. I wouldn't go…read moreanywhere else. We traded our lemon Hot Springs envoy 2014 in and actually got a brand new caldera. Utopia series cantabria, thank you. All we even got to talk to the owner earl

Super helpful! We were searching for parts to an older pool and they came thru for us! Great…read morepeople to work with.

From the owner: D & L Pools specializes in the sales and service of above and inground pools as well as Nordic and…read moreAspen Spas. We have locations in Peoria, Illinois and Hanna City, Illinois. At D & L Pools, we strive to offer the customer the best of every aspect of the swimming pool industry by providing quality products, phenomenal customer service, tremendous value, and the ultimate in customer satisfaction. Our highly trained and professional team is here to work with you every step of the way to make sure that you have a wonderful experience when installing your pool or spa. We offer the following products and services: Above ground pool sales, service, and installation Inground pool sales, service, and installation Spa/Hot tub sales, service, and installation Poolside water testing Leak detection & repair Pump repair & liner replacements Weekly maintenance & cleaning Filters, pumps & heaters Parts department & accessories Pool Covers MagicStream Laminars

The following is an honest and fair review of Prestige Pools. Prestige installed a Trilogy Atlas…read moreFiberglass pool for our house in 2016. I will start with the strengths: -Brian (salesperson), is AMAZING! Brian has probably heard it all, and has gone to bat for us when needed. Brian also provided terrific insight, and didn't just try to upsell us on things we didn't need. -Quality: after hearing some post installation horror stories, and seeing other pools built, I have no doubt Prestige's work was top of the line (at least for our pool). We have some mystery footprints on the bottom of our pool that appeared during installation, but by the time the project was completed, we were kind of over it. -Water samples: Prestige does a great job of providing water readings. There's been a few times I've gone in for a reading, and the machine has been down, but it's computerized, so just a quirk of technology. Now for the negatives: -Project management is not a strong point for Prestige. We were told our pool would be ready to swim July 4, it was in the ground a July 4, but definitely not swim ready (filtration system wasn't ready, etc), not even close. We never knew if a crew would be out, it was always a mystery trying to find out if they would be on-site for the day. There's lots of moving parts in a pool installation, and Prestige could benefit from having someone on staff with project management experience. -Communication: some people at Prestige are wonderful, others not so much. At one point we had shipping/packaging from pool parts left on the side of our house. Someone at the store tried to blame the packaging on utility companies as there were utility flags near the boxes/trash. The utility flags were from marking lines in the ground. Would I use Prestige again? Probably. Would I ever go through putting in a pool again? Probably not.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.