Just a little update on flooring that we got installed ! I could not be happier. Without Josh's…read morehelp I never would have been able to have engineered hardwood that is not only (in my humble opinion) gorgeous, but also works so well with my family. There's a warmth hardwood brings to a home and although I was super nervous about there being too much variation in the flooring color, Josh was able to help me realize that the different tones would bring a beautiful dimension to our home. His communication has been incredible and his knowledge of this incredible product truly made a decision that I had been agonizing over (first world prob ha) easy !!! Our home is coming together and we very much have Josh to thank for making our house feel like a home.

We received top notch service from Michael and his associates at Flooring America. They are…read moreexcellent and very caring.

Davis Wood Floors did our entire downstairs wood installation…read more We had gotten a few estimates, and from the very first meeting, the owner Jason was professional, honest, knew every detail of his business & came completely prepared. After a consultation, we decided to replace the old flooring (in very bad condition under carpet) & lay new wood. We were not sorry! Jason did it all, from ordering all the wood, here upon delivery, carrying it in, showing me what different stains would look like and stayed exactly on the schedule he had given us. The finished product was stunning! Also.. When the furniture movers were putting the furniture back in, they scratched my new floor, I called Jason...no worries, he came over & helped fix the scratches & did not charge me. I can not recommend Davis Wood Floors highly enough!! We get so many compliments on our new hardwood floors!

From the owner: Installation, sanding and refinishing of solid hardwood floors. We can install any species of wood…read morethat is available, whether unfinished or prefinished. We will do true laminate floors, but not the floating-floor type. We can also cut out damaged flooring and patch in new wood where there may have been water or pet damage.

Was able to get a next day appointment being a first time client. They showed up right on time. My…read morecarpet was heavily soiled and had dog urine in several locations. All-Pro Floor Care's service technician worked his magic and got my carpet spotlessly clean and odor free. Their price was very fair and carpet was dry in about 2 hours. We were so impressed we have already decided to make this a yearly service.

I've used All Pro floor care for numerous years. They are…read morepolite, on time, do an AMAZING job and always deliver more than they promise. I just had them clean a filthy, embarrassingly disgusting oriental rug. It's now gorgeous!! Thank you thank you!!

Great service all the way around! They redid all the flooring on our main level. Easy to worth…read morewith, professional, good prices, friendly staff. We will definitely use them when we redo our second level!

We had vinyl floors and carpet installed in our home a few years back by them. Their contractors…read morewere bad and so was their customer service. As soon as they got paid, their tone changed. They became very hard to work with as far as getting them to fix the issues that their FIRST set of contractors created. I don't even know where to start. Their contractor hit my mailbox and didn't tell me. I knew it was them because when they came back I put the broken piece back in their tail light and it was a perfect fit. Then, when they finished the floors were uneven and they were separating when you walked on them. The baseboards were coming off of the walls among other things. The manager was rude to my wife and said we had to pay to have the floor leveled. We were told they would level it. Then after weeks of fighting, they sent a different set of contractors to our house to do it the right way. The new contractors found stacks of debris under the floor that was causing it to be uneven. Fast forward a few years. The floors have come apart in several places and it looks terrible. I'm paying a private contractor to do it the right way because I won't let their lack-luster contractors anywhere near my house. I guess the carpet they layer was nice, but to be honest Lowe's does a equally good of a job and the contractors are way nicer plus the job is cheaper. This place whomps, go somewhere else.

The skill, artistry, and customer service that Kim and her team have is truly unmatched. Kim went…read moreabove and beyond custom creating scribe, stair nose, and doorway transitions for my home that truly created my dream rooms. The installation went seamlessly. The details that they provided made our home come together. If you are lucky enough to work with Anthony or Alic, they are true craftsmen and I cannot say enough good things about their communication, punctuality and skills. The extra time Alic took to blend our flooring (which I was EXTREMELY nervous and picky about!) was amazing. Anthony was able to create perfect wood stain that coordinates with the blend of our flooring perfectly.

Staff has taken care of me with my last 2 homes. I couldn't be happier with their service. The…read moreowner Kim has amazing customer service and has become part of our family.

I just recently bought my flooring from this business and my experience was very good. I had a lot…read moreof questions about the quality of the product and how the installation would be done and they answered all of my questions thoroughly and made me feel extremely confident in my purchase. I told them that I had a particular budget and they met those demands and made sure that I was comfortable with everything before I made the purchase. I was able to work with the installers on times that fit with my schedule and they explained everything that they were gonna do for the installation. I encourage all people who are making a big purchase to ask questions and don't be afraid to spend time researching the product and understand the process. I was ready to buy my product from Lowes and I am so glad I stopped in to their store and got some samples and asked questions. I would recommend their products and their services for anyone who is looking for new flooring. Thanks for the great experience.

Went to Flooring of Springfield. Met with Jagdish. He seemed nice enough. I told him what I was…read morelooking for and he showed me some samples. The samples which I did not know at the time where placed on a thick backing and not actually the depth of the actual flooring. When it came in I told him immediately that this was not what he showed me. I wanted to return it. He started yelling and cursing at me. My contractor told him (after I had ordered) that he had over ordered. Jagdish berated him and told him he did not know what he was talking about. I tried to reason with him, my contractor tried and all we got was cussed out, called names, said we were liars and told WE COULD NOT RETURN THE FLOORING. HIS CUSTOMER SERVICE IS WONDERFUL AS LONG AS YOU ARE SPENDING YOUR MONEY. HE DOES NOT TAKE IT WELL WHEN YOU ARE NOT SATISFIED. He threw things off his desk, yelled, cussed and kept saying WTF do we expect him to do! STAY AWAY!! I would have given him minus stars if I could have! :(

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

Mr. Thomas is a one man shop and is very personable and professional. He painted the brick on our…read morehome and provided an invoice spelling out his plan. He cleaned, primed and painted. We were very comfortable with his recommendations and his work. Before starting, he provided samples and brochures of the products he would used, helping us to decide which color was best for us. We were so pleased to have him helping us due to his level of service, and expertise that we have hired him to refinish two rooms with hardwood floors. I'm sharing pictures of our before and after paint job today. The before images are the natural stone color and the new color is a shade of black. I can't wait to share our refinished floors with you.

Very minor problem, never solved. Loose screw into mortar. Started to literally fall out within the…read morefirst 24 hours, I called Mr. Ishmael within the first 24 hours. "I'll be there in the next few hours or so." Never showed up. Never answered texts or calls. My husband called him yesterday (different phone #). He answered, promised to come yesterday and never showed. In the past 7-8 days, we have either texted or called him 7-8 times. He was PAID in full the day the project was performed. It's a 5 minute job. DO IT,PLEASE.

We purchased hardwood floor for master bedroom and they installed. Everything was perfect. We love…read morein Springfield and would definitely purchase here again. Great service!

Hardwood Perfection - We contracted with Mr. Sablotny to install 900 square feet of hardwood in our…read morehouse. He told us in advance when the installation would occur, how long it would take and gave us an estimate. All three, the installation, the schedule, and the cost were exactly as he stated, and his contractors did a perfect job in a geometrically challenging situation. They cleaned up after themselves daily and just did everything so professionally. The flooring is beautiful - better than I thought it would be and I would hire this business in a heartbeat for any other flooring needs we have in the future.

We are so pleased with Arizona Tile Company. We had a flood in our basement from recent power…read moreoutage. Our salesman Tim O. went above and beyond every step of the way. We ended up going with a durable LVP. The installers were polite, efficient, and meticulous in their work. Arizona Tile was able to deliver and install quicker than any other place we looked at and within our budget!

I am a local restaurant owner. I have done business with Arizona Tile Company in Springfield,…read moreIllinois many times over the years. I have never had an issue until this last project at one of our store locations. I had ordered carpet for actually two of our dinning rooms. I made it clear I did not want anything lite in color, that I was looking more to the black or dark color side. I was shown a board and the salesman pointed out a suggestion. On the sample board it represented what I had wanted. I questioned the salesman since the sample was so small, to make sure it was dark and was assured it was. He even showed me pictures. After it was installed I went to look and was horrified. It was nothing like what was illustrated to me in the sample or pictures. I contacted my representative at Arizona Tile who immediately became defensive instead of trying to hear the concern of a repeat customer who has spent thousands with the company. Keep in mind I had another install at another location coming up the next day, plus a very large project at my home on wood floors and a stone floor. He was more worried about covering his....(you know what) than trying to take care of a good customer. The Representative stated well it's what you picked out. No sorry offered, no what can we do to make you happy offered, nothing. It just became a very combative conversation with no concern for how Arizona Tile was being represented or what a repeat customer has experienced. Just stated it's what you picked out not our fault. Ok, I heard the message loud and clear. Arizona Tile didn't care. The salesman was so intent of shifting the blame to me, the customer he left out the facts that what I got was not what was represented in the samples and pictures shown to me. On top of this, he miss measured and could not finish the job as promised, until three or four days later. Imagine running a dinning room in a restaurant with some carpet missing. As I am writing this review, the job still has not been finished. So the dinning room at my business looks awful and providing a bad experience for my guests. I'm losing business because of Arizona Tiles conduct. We have not heard back from them as of yet. Getting back to the carpet. We asked that the manufacturer rep come out to see the project. That wasn't offered us, we had to ask for that to happen. We got a very combative ok from the salesman. Now, I'm told the manufacturer rep did come out to the location to look, but we were never invited to meet them there to speak with them and for them to hear our side of what took place. Instead all we were told is "Yup they came out, you got what you ordered". There is more. My home project was wood floors in my family room, dinning room, living room and office and stone floors in the kitchen. The same salesman, never got us a quote or measurements after coming out to the house. He was also suppose to get stone samples for us to look at. Well weeks later we get the wood information, when we asked about the stone, he stated, oh I got the sample but thought you were leaning more towards the wood and not the stone so I haven't done anymore with that. We didn't tell him to do that, we were very interested in the stone and that decision should have been left up to us the customer not him. That should have been our big warning about how this entire experience was going to go. But again, we had done business with Arizona Tile in the past with no problems so at the time didn't think much of it, but were taken back by his response. I don't know the owners of Arizona Tile, but I hear they are good people. So I'm very sorry to have to write this about their company. I did think they would have reached out to me though. I want nothing Free, or discounted. In fact we told the salesman to send us the bill for what they have done and we will pay it. Even though it was all wrong. All I wanted was to be treated as a valued customer and the salesman did everything but. For this reason I have canceled the second installation and the wood floor project and stone project has been given to another company. I caution anyone doing business with this Company until the company addresses the issues they clearly have with at least one of their sales representatives and until until they remember that customers are to be valued, not abused. If you do decide to give them a try be very careful. I and my family will not be returning.