I've used All Pro floor care for numerous years. They are…read morepolite, on time, do an AMAZING job and always deliver more than they promise. I just had them clean a filthy, embarrassingly disgusting oriental rug. It's now gorgeous!! Thank you thank you!!

Was able to get a next day appointment being a first time client. They showed up right on time. My…read morecarpet was heavily soiled and had dog urine in several locations. All-Pro Floor Care's service technician worked his magic and got my carpet spotlessly clean and odor free. Their price was very fair and carpet was dry in about 2 hours. We were so impressed we have already decided to make this a yearly service.

Highly recommend Staff Carpet!!! Our experience in working with Staff Carpet on our Master bath…read moreremodel was such a great and positive experience from start to finish. Their dedication to quality service, experience in the field and a wide variety of the latest trends in product is what sold us. In addition, we also had 3 rooms of Carpet installed within our home, which we love! Many "THANKS" to Staff Carpet for making our home our happy place!

The skill, artistry, and customer service that Kim and her team have is truly unmatched. Kim went…read moreabove and beyond custom creating scribe, stair nose, and doorway transitions for my home that truly created my dream rooms. The installation went seamlessly. The details that they provided made our home come together. If you are lucky enough to work with Anthony or Alic, they are true craftsmen and I cannot say enough good things about their communication, punctuality and skills. The extra time Alic took to blend our flooring (which I was EXTREMELY nervous and picky about!) was amazing. Anthony was able to create perfect wood stain that coordinates with the blend of our flooring perfectly.

We are so pleased with Arizona Tile Company. We had a flood in our basement from recent power…read moreoutage. Our salesman Tim O. went above and beyond every step of the way. We ended up going with a durable LVP. The installers were polite, efficient, and meticulous in their work. Arizona Tile was able to deliver and install quicker than any other place we looked at and within our budget!

I am a local restaurant owner. I have done business with Arizona Tile Company in Springfield,…read moreIllinois many times over the years. I have never had an issue until this last project at one of our store locations. I had ordered carpet for actually two of our dinning rooms. I made it clear I did not want anything lite in color, that I was looking more to the black or dark color side. I was shown a board and the salesman pointed out a suggestion. On the sample board it represented what I had wanted. I questioned the salesman since the sample was so small, to make sure it was dark and was assured it was. He even showed me pictures. After it was installed I went to look and was horrified. It was nothing like what was illustrated to me in the sample or pictures. I contacted my representative at Arizona Tile who immediately became defensive instead of trying to hear the concern of a repeat customer who has spent thousands with the company. Keep in mind I had another install at another location coming up the next day, plus a very large project at my home on wood floors and a stone floor. He was more worried about covering his....(you know what) than trying to take care of a good customer. The Representative stated well it's what you picked out. No sorry offered, no what can we do to make you happy offered, nothing. It just became a very combative conversation with no concern for how Arizona Tile was being represented or what a repeat customer has experienced. Just stated it's what you picked out not our fault. Ok, I heard the message loud and clear. Arizona Tile didn't care. The salesman was so intent of shifting the blame to me, the customer he left out the facts that what I got was not what was represented in the samples and pictures shown to me. On top of this, he miss measured and could not finish the job as promised, until three or four days later. Imagine running a dinning room in a restaurant with some carpet missing. As I am writing this review, the job still has not been finished. So the dinning room at my business looks awful and providing a bad experience for my guests. I'm losing business because of Arizona Tiles conduct. We have not heard back from them as of yet. Getting back to the carpet. We asked that the manufacturer rep come out to see the project. That wasn't offered us, we had to ask for that to happen. We got a very combative ok from the salesman. Now, I'm told the manufacturer rep did come out to the location to look, but we were never invited to meet them there to speak with them and for them to hear our side of what took place. Instead all we were told is "Yup they came out, you got what you ordered". There is more. My home project was wood floors in my family room, dinning room, living room and office and stone floors in the kitchen. The same salesman, never got us a quote or measurements after coming out to the house. He was also suppose to get stone samples for us to look at. Well weeks later we get the wood information, when we asked about the stone, he stated, oh I got the sample but thought you were leaning more towards the wood and not the stone so I haven't done anymore with that. We didn't tell him to do that, we were very interested in the stone and that decision should have been left up to us the customer not him. That should have been our big warning about how this entire experience was going to go. But again, we had done business with Arizona Tile in the past with no problems so at the time didn't think much of it, but were taken back by his response. I don't know the owners of Arizona Tile, but I hear they are good people. So I'm very sorry to have to write this about their company. I did think they would have reached out to me though. I want nothing Free, or discounted. In fact we told the salesman to send us the bill for what they have done and we will pay it. Even though it was all wrong. All I wanted was to be treated as a valued customer and the salesman did everything but. For this reason I have canceled the second installation and the wood floor project and stone project has been given to another company. I caution anyone doing business with this Company until the company addresses the issues they clearly have with at least one of their sales representatives and until until they remember that customers are to be valued, not abused. If you do decide to give them a try be very careful. I and my family will not be returning.

Brookens Wood Floors completely refinished our entire houseful of floors and we could not be…read morehappier. In the beginning we didn't even know if the floors could be saved. In the kitchen the floor did need to be pulled up and replaced with new oak because they were such a different (ugly) style. it now matches the rest of the floors which are original to the house. The stair treads were also completely refinished as well as three bedrooms upstairs. When I first inquired about an estimate, the owner of the company promptly got back to me and set an appointment. I was given a written estimate that day which I felt was a very reasonable price for that much work. He is very knowledgeable about both new and old floors and we felt very comfortable in choosing him. Once they started on the floors they showed up every weekday to work on them without fail. When everything was sanded they put a number of different stains on them for us to pick from. Everyone on his crew are very professional. They always made sure we knew what the schedule was for the day and when we could walk on the different areas of the house. They took our very, very old oak floors and restored them to looking so much nicer than I could have imagined. We will definitely be using them in the future, they do gorgeous work.

We recently had Brookens refinish our hardwood floors. They look great. We still can't believe how…read moregreat they look. Fair price, punctual, hardworking and an all around nice crew.

From start to finish, getting a new kitchen from Gary Bryan Kitchens & Baths was a seamless…read moreprocess. Shelley made my vague design ideas a reality, and she worked within my budget to give me the kitchen of my dreams. The timeline and pricing were clear from the start, and the quality of the cabinets is amazing. When people comment that the kitchen looks like something out of a magazine, I know we made the right choices!

Terrible. Bathroom cabinet/marble top was measured wrong. My contractor installed before I saw it,…read moremaking necessary drain adjustments to make it work, connecting flexible pipe. I called about it and was told "the pipes are where they are" and they wanted to charge me $100 for restocking and I would have had to pay for a replacement. They were not going to credit me any of the $1873 I had paid. All I received from them was attitude.

We received top notch service from Michael and his associates at Flooring America. They are…read moreexcellent and very caring.

Just a little update on flooring that we got installed ! I could not be happier. Without Josh's…read morehelp I never would have been able to have engineered hardwood that is not only (in my humble opinion) gorgeous, but also works so well with my family. There's a warmth hardwood brings to a home and although I was super nervous about there being too much variation in the flooring color, Josh was able to help me realize that the different tones would bring a beautiful dimension to our home. His communication has been incredible and his knowledge of this incredible product truly made a decision that I had been agonizing over (first world prob ha) easy !!! Our home is coming together and we very much have Josh to thank for making our house feel like a home.

They have been cleaning for me for more than 2 years, and besides a snag several months ago, I…read morebelieve they are back to their 5* service. They are very professional, diligent and reliable. It has become easier to schedule and reschedule services with them, and the quality of the cleaning is excellent, particularly with the kitchen, floors, and baseboards. Thank you guys!

I was a client for 3 years. Their turnover rate for employees is awful as well as the…read morecommunication. I had several different cleaning professionals over the years and some were great, others were not. I referred my family members to them and by doing so, they couldn't keep track of my cleaning and that of my family members. I contacted them by phone numerous times and they just couldn't understand what was going on. After several different issues recently, I told them I would like my last cleaning(supposed to be in two days) to be my last. They cancelled the cleaning without any explanation. When I called to inquire, they said they have to take care of "family" first, meaning clients that are continuing their service with them. Being a loyal client for years means nothing to them.

Peerless was quickly available and very knowledgeable about how to deal with a bad situation.read more

I hired this business to clean the interior walls of my house before they were painted. The crew…read moreseemed less than motivated. They didn't clean whole areas that were to be painted. At best, they were just going through the motions. I paid the company a substantial amount and provided feedback about the quality of the work. No one followed up.