Staff Carpet

I DO NOT RECOMMEND MOHN'S CUSTOM INTERIORS OR LEATHERCRAFT FURNITURE. BUYER BEWARE…read more Their customer service is deplorable. Even actual photos of furniture deterioration taken by his staff were inadequate for them to take action on ... Complaints and problems are dismissed and nothing ever happens to address them - never a follow up call. Only personal trips to his store invoked any response and there was no follow up to those either so nothing was ever resolved. In October 2011 I paid Mohn Custom Interiors $10.000+ for a matching set of Leathercraft furniture (couch, chair and bench) based on the great seating of the couch they had as their store demo AND Lou Mohn's personal assurance that he stood behind his products. When the furniture arrived late November I noticed the quality of the cushions was far inferior to their demo model and immediately notified them of this problem. They dismissed this complaint rather than actually look at my cushions. After 6 months the seats began visibly sagging - the middle cushion was flattened and the side cushions were flattened at the inside and flared up at the outside ends - looking like something one sees sitting out on the street for trash pickup. The chair had metal prongs poking out of the front panel and it had the same cushions. The bench was missing padding and the sides flared out when anyone sat on it, causing creases in the leather. I called and one of his employees came to my house and took pictures, again assuring me that they stood behind their product and would take care of the problem. Even with visible photographic proof of the faults in the furniture and my numerous complaints they failed to take any action. I never received a follow up call. I went personally to Mohn's Interiors store in October 2012, again trying to get someone to address these problems, and was told they had seen the pictures - assured me they stood behind their product and would repair the items. After no contact again, I went to Mohn's store the following month. I spoke directly with Lou Mohn who told me I had to wait 12 additional weeks for the Leathercraft representative to come to town - some time in February 2013 so he could bring him to my house to actually see the furniture. At that time I asked Lou Mohn to come personally to my house so he could see all of the furniture himself since he only addressed the problem with the couch. That was my last contact with them, November 2012, and to this date October 2013, they have failed to contact me or address the furniture problems. Neither they nor Leathercraft stand behind their product and their customer service is atrocious. I have little company and the usage of the furniture is very light. The cushions have continued to deteriorate. This furniture that was supposed to last me a lifetime only held up for 6 months. It is extremely uncomfortable and almost impossible to sit on anymore. It was a financial stretch to purchase this furniture and I can't afford to replace or repair it. This is the only furniture I have in my family room and seeing it every day combined with the bad treatment and false promises from Mohn's made me ill and i had to stop going there. If photos taken by his staff were not enough visible proof to act on this problem, I'm not sure what else could qualify. I kept thinking Lou Mohn would take the honorable road and do something but I have lost complete faith in his credibility and honesty. I would caution anyone who considers purchasing from Mohn Custom Interiors or Leathercraft to be aware of their actual actions -- they do not stand behind their products.

I agree with previous Review. We had a similar problem getting a rebate promised by this company…read moreLouis (Owner) is full of promises and excuses. There installation was sloppy and without any craftsmanship. Beware of promises that won't be completed. Our problems occurred in 2016-17 so the problems are ongoing. They didn't respond to our BBB complaint either.

Don Smith Paint

(4 reviews)

Courteous staff who know their product. Benjamin Moore paint is excellent. We have used them many…read moretimes and they always come through for us.

I have purchased all my paint and stain from Don Smith Paint. They are always incredibly helpful,…read moreespecially for a person like me who can't decide on a color They even bring out samples to best go with the style I'm trying to achieve. It's my favorite store, for sure.

Cummings Carpet One Floor & Home

(6 reviews)

The folks at Cummings Carpet were friendly, knowledgeable and professional. They took their time to…read moreshow us various styles of tile for use on our bathroom and were able to explain the pros and cons of the different styles. Prices were reasonable and the product was delivered quickly. I highly recommend this long standing company.

I have used Cummings Carpet several times before. Very professional from top to bottom. Guidance…read moreand communication in the sales process was excellent as it was with scheduling the installation. The installation team knew what they were doing and were able to move furniture and appliances as needed without any mishap. I am very satisfied with both the process and the result.

Dusty Diamond Cleaning

Had such an INCREDIBLE experience with this company& with Sydney. We scheduled a top-to-bottom…read morecleaning for a Mother's Day Gift on our parents new home they had just purchased that had been sitting empty and was in really rough shape. She made sure she had enough time and supplies and spent 10+ hours scrubbing this place from top to bottom- and on top of that came back the next day because she wanted to try a new product on a particularly difficult section of the floors. Brought tears to my mothers eyes when she saw all the work that went into this! Would recommend 100x over. Wish we could rate her even higher. Use this company if you want someone who truly cares and will take the time to make sure the job is done right!

Sydney was kind, responsive, and did a wonderful job cleaning my parent's home! I'm very grateful…read morewe found Sydney, and we will be using her in the future!

Tuesday Morning

Good selection and helpful employees. Lots of cookware/kitchen items, rugs, towels, bedding etc.read more

My Mom and I went browsing in here the other day. GREAT selection of merchandise and the prices are…read moredefinitely affordable. I will definitely make a point of browsing in here at least once a month.

Elite cleaning

(4 reviews)

I was skeptical seeing all the good reviews by other people. I shouldn't have been. This is a real…read moredeal great business. Prompt, economical, detailed, efficient, pleasant to deal with. Overall excellent!

i cant recommend them enough. Won't go anywhere else for carpet or upholstery cleaning Now. They…read morewere so friendly and personable and did a great job cleaning our couch. Thanks again Elite Cleaning for saving my couch. You've gained a lifetime customer!

Carpet Weavers

2.7

If you are in the market for flooring, tile, carpet etc, look no further than CW. Ask for Greg-…read morehonest and goes out of his way to provide excellent products and customer service. We did a total remodel and shopped all Flooring and Tile businesses with in the area and always found great quality at CW that didn't rob the bank like the other businesses- seriously, it was unbelievable the price difference for the same if not better materials.

Don't stand behind their work. Customer service says they…read morewill call but then don't. I wonder if the owner or even the installer would put flooring in their own home with gaps around baseboards and door thresholds.

Carpet Weavers Springfield

2.8

(8 reviews)

Great service all the way around! They redid all the flooring on our main level. Easy to worth…read morewith, professional, good prices, friendly staff. We will definitely use them when we redo our second level!

We had vinyl floors and carpet installed in our home a few years back by them. Their contractors…read morewere bad and so was their customer service. As soon as they got paid, their tone changed. They became very hard to work with as far as getting them to fix the issues that their FIRST set of contractors created. I don't even know where to start. Their contractor hit my mailbox and didn't tell me. I knew it was them because when they came back I put the broken piece back in their tail light and it was a perfect fit. Then, when they finished the floors were uneven and they were separating when you walked on them. The baseboards were coming off of the walls among other things. The manager was rude to my wife and said we had to pay to have the floor leveled. We were told they would level it. Then after weeks of fighting, they sent a different set of contractors to our house to do it the right way. The new contractors found stacks of debris under the floor that was causing it to be uneven. Fast forward a few years. The floors have come apart in several places and it looks terrible. I'm paying a private contractor to do it the right way because I won't let their lack-luster contractors anywhere near my house. I guess the carpet they layer was nice, but to be honest Lowe's does a equally good of a job and the contractors are way nicer plus the job is cheaper. This place whomps, go somewhere else.

Way and Sons Remodeling and More

3.3

(7 reviews)

His dad is not a licensed plumber and does patch work that is outdated and doesn't follow new…read morecodes. Hire a licensed plumber for any of their work. A plumber looked at the work he had done for me. Shook his head and had to replace everything he did.

Willing to work with customers to get the project done right. Seeks knowledge and the right experts…read moreto keep expanding his experience and expertise. Helped finish a staircase remodel including wall and ceiling drywall and staircase installation in an old house without a square or flat wall. Even through the hiccups, they stay positive and are determined to get it done.

Geoff’s Fix It

Geoff repaired an antique chair. He picked it up and delivered it at a reasonable cost. We highly…read morerecommend Geoff.

Geoff designed and came up with a floating shelf that sits below my television hiding cables, and…read moreallowing components to be accessed. He did a great job. I spent a little more than anticipated on it, but all in all, I am happy with it. I would definitely hire and recommend him for carpentry work in the future.

Gabe's Home Improvement

I called Gabe's because the company I got my roof done with is either out of business or not…read moreansweriing their calls. There was a shingle sticking up on our ridge cap. Not only did they come look at it they fixed it free of charge. This seems like a small thing to some people. but knowing it's fixed and there wasn't any major damage is a load of our minds. The fact that they did it free of charge is amazing. Thanks to everyone at Gabe's who made this happen. Andy and Leslie Seck

From the process of the estimate, to the contract, to even getting issues resolved--nothing but…read moreproblems, being interrupted by people, and quite frankly, some shady business practices. You should be well versed in contract law, paint colors, and triple check any paper against what is verbally discussed if you decide to use this company. Apparently they are very good at saying one thing and writing another. We'll start with the estimate. There is NO transparency in prices. If you watch your money or live on a budget at all--this is not the company for you. They show you photos of all these great doors, tell you to pick one, and then they'll start looking up prices...after they've talked your ear off about it for 30+ minutes, and you don't want to go through the entire 30 minute process again to guess the cost of another door. Simple list of A door is $X? They don't have it. I was told verbatim, "the brochures don't come that way." So apparently salesmen knowing the prices OR even the novel idea of using a pen to write down the prices hadn't occurred to anyone. We agree on the price, anyway, despite feeling like that was all a plot to hike the prices of the products. Slightly higher than others in the area, but we went with what we thought was an organized company. We requested the color that matched our siding. What I specified as the important part--that it match our existing siding. Not a problem, Brett says. We've got that. He writes down a color name. I'm not a door salesman. Or a paint salesman. I don't know one color name from the other. I just know he's shown me 9 colors and 57 doors and one is the color of our siding, plus that this meeting has gone on much longer than I expected an estimate over a door to go. That was in August 2023. The doors finally arrive from the supplier in February 2024. One possible date was given for install, so we took it, not feeling like there were a lot of options. They arrive (earlier than stated and sat in our driveway for a while before ringing the doorbell), and immediately start to work without even checking to ensure the product was correct. No, "would you look at these doors to make sure it's correct?" Nothing. I don't see the doors until they've got my old one already off and who knows where?! It's not like I can say "please put the old door back on because this isn't what I ordered." It's gone. The color: very much NOT the color of my siding. Grey. Blue grey. It's a great color of grey! Beautiful, really. The problem is: My house is brown. If you've ever looked at grey next to brown and kept from losing your lunch, I applaud you. The two are not even slightly complimentary colors. No one with any sense of a color palette--like someone who sells things in different colors for a living--could say these colors go together. So of course I am upset that I thought I was getting a beige/brown tone door and a blue/ grey one showed up. I call in to try to figure out what can be done. I am interrupted by Stacey. Repeatedly throughout this 30 minute call. Stacey doesn't understand why I would want to see the range of prices a product COULD cost before I buy it. Stacey doesn't understand why I might be upset that this is not the color I thought I ordered. Stacey assured me that even though she wasn't there, I was definitely shown every color in a correct representation and weighed my options. Stacey cannot tell me what comes next in the process of fixing this despite that I indeed tell her this is not the color I was *shown* in my house during the estimate and writing of the contract. Yet when I call back, I am told Stacey is the only person who can address this problem. So does Stacey know how to address the problem or does no one knows how to address the problem? Spoiler alert: it's no one. Which means I dig out the contract and the estimate, each of which actually list different colors but because the *contract* lists the incorrect color and obviously verbal remarks aren't worth the paper they're written on, they choose to uphold a piece of paper due to me not being able to correct the salesman that in fact, the color I asked for that matches my siding is called "heritage", which is beige, and not, in fact, "sandstone/beige", which is not beige at all, but grey. The verbal assurances that it would match the siding mean nothing--which, yes, may be contract law 101, but just another example of why you can't trust anything someone here says to you, nor do I think most of us would be able to correct door paint colors that are specific to a single supplier, having seen a single sheet of paper where we were unable to read the tiny font of the paint color, for under a minute, after saying "yes, this color matches my siding" and being assured "this is the color that matches your siding." So, know your paint colors, triple check your contracts, and never have an issue that you expect to fix, because they will help you with exactly none of this. They'll collect their $.

Safeguard General Contracting, Inc

3.0

(4 reviews)

I LUCKED OUT when two previous contractors backed out on me (one was WAY TOO expensive) and the…read moreother just got a long term commercial contract. The designer referred me then to Chris Mikus, owner operator of Safeguard. Chris, the designer, and I established an agreeable scope of work and he put together a proposal. Check this out: He uses the EXACT same software my insurance company uses for estimating costs whereas The first contractor merely wrote down hand written sentences on paper of work he would do. That frustrated the insurance company; i had to keep going between insurance and contractor, and all that ended when his prices were exorbitant and he refused to lower his price. In came Chris, he took a day or two and input the drawings, measurements, cost of materials, labor etc. and sent that FILE to my insurance agent. (With the other guy I took pictures of his hand written estimate. You can imagine how annoying that was for them). Then when the Ins Company got the paper bid, they laughed out loud on the phone!! Safeguard was a red-tape savior and actually influenced the ins company to release more funds later on. Thank God! **** Then on top of that, the quality of work was Outstanding. His prime employee, Jake was faithful, diligent, well-measured, and committed to excellence. We removed a wall, a pantry, replaced an island, extended countertop space another 10 feet. See pics. I'm calling Safeguard FIRST from now on!

SCAM ARTISTS. Will rip you off. They take a large deposit, will not begin their job, will stop…read moreresponding to calls and texts, then when you want to cancel and get your money back they will finally respond and tell you they will provide a partial refund and keep 33% because the contract outlines a cancellation fee. Keeping money after refusing to respond to messages?! A JOKE.

Bailey Custom Woodworking

I highly recommend Bailey Hardwoods. I ordered an new trash can insert for my kitchen cabinet…read more What came in was not what I had ordered but Jennifer went out of her way to make sure that I was satisfied and got a replacement that was perfect. I really appreciated how she went the extra mile for us.

We had Bailey Hardwoods build us a custom cabinet to match our existing cabinets. In spite of the…read morefact that this was a small job we were treated fantastic. The cabinet was an exact match and a perfect fit, right down to the stain and finish. We were even given the extra stain so that we could do some minor touch up to our existing cabinets. I was very impressed with both the workmanship and with the way we were treated. I will definitely keep Bailey Hardwoods in mind for future wood projects and recommend them to friends.

Reliable Handyman Services

4.6

(10 reviews)

I called on a Monday and the installation was completed by Friday. Nate was very friendly, great…read morecommunicator and the installation was without flaws. Will definitely use again.

Cory was great to work with! Great office manager, too. They met our needs promptly and gave us the…read morehighest quality work. Exactly what we wanted!

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Molly D.

2 years ago

We just wrapped up our new build last month. I tell everyone that out of all the sub contractors we used for this build.. that Staff blew everyone out of the water in so many ways. We had Staff tile our kids bath, our master shower, a dog bath and our kitchen backsplash. Oh I almost forgot.. our master closet they not only designed but installed as well. Every single employee was exceptional. Their communication is unlike any other contractors. They show up when they say, they work all day(iykyk), they are insanely personable, and efficient while being so incredibly meticulous. I personally reached out to the owner Kim to tell her that her employees are unlike any others in the construction world. She should be so proud to have these men on her team! I feel like it's rare these days to find people with a true work ethic and every single one of them had just that. Kim herself is always managing the jobs when they're happening and is unbelievable when it comes to customer satisfaction. She goes above and beyond. I truly can't say enough good things about Staff. We will forever be customers. Thanks for making our home beautiful and being so great to work with! read more

Jennifer C.

248

2 years ago

I recently had the pleasure of working with Staff Carpet, and I couldn't be more thrilled with the experience! From start to finish, Kim and her team were great to work with, and my home looks transformed with the new flooring and tile. A special shoutout to Kim and the team who guided me through every step and gave great recommendations. I highly recommend Staff Carpet to anyone looking for top-notch service, beautiful flooring, and great tile. Thank you for making my home so cozy and stylish! read more

Martha M.

2 years ago

I purchased my hardwood floors and tile for my kitchen and bathroom from staff carpet with the help of Kim and her staff. I highly recommend them. The design they created perfectly fit my house and met all my needs. In addition to that - the staff was thoughtful and cleaned up during and after the installation. read more

Staff Carpet - carpeting - Updated August 2026

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All-Pro Floor Care

4.9

(19 reviews)

Was able to get a next day appointment being a first time client. They showed up right on time. My…read morecarpet was heavily soiled and had dog urine in several locations. All-Pro Floor Care's service technician worked his magic and got my carpet spotlessly clean and odor free. Their price was very fair and carpet was dry in about 2 hours. We were so impressed we have already decided to make this a yearly service.

I've used All Pro floor care for numerous years. They are…read morepolite, on time, do an AMAZING job and always deliver more than they promise. I just had them clean a filthy, embarrassingly disgusting oriental rug. It's now gorgeous!! Thank you thank you!!

Flooring Of Springfield

I just recently bought my flooring from this business and my experience was very good. I had a lot…read moreof questions about the quality of the product and how the installation would be done and they answered all of my questions thoroughly and made me feel extremely confident in my purchase. I told them that I had a particular budget and they met those demands and made sure that I was comfortable with everything before I made the purchase. I was able to work with the installers on times that fit with my schedule and they explained everything that they were gonna do for the installation. I encourage all people who are making a big purchase to ask questions and don't be afraid to spend time researching the product and understand the process. I was ready to buy my product from Lowes and I am so glad I stopped in to their store and got some samples and asked questions. I would recommend their products and their services for anyone who is looking for new flooring. Thanks for the great experience.

Went to Flooring of Springfield. Met with Jagdish. He seemed nice enough. I told him what I was…read morelooking for and he showed me some samples. The samples which I did not know at the time where placed on a thick backing and not actually the depth of the actual flooring. When it came in I told him immediately that this was not what he showed me. I wanted to return it. He started yelling and cursing at me. My contractor told him (after I had ordered) that he had over ordered. Jagdish berated him and told him he did not know what he was talking about. I tried to reason with him, my contractor tried and all we got was cussed out, called names, said we were liars and told WE COULD NOT RETURN THE FLOORING. HIS CUSTOMER SERVICE IS WONDERFUL AS LONG AS YOU ARE SPENDING YOUR MONEY. HE DOES NOT TAKE IT WELL WHEN YOU ARE NOT SATISFIED. He threw things off his desk, yelled, cussed and kept saying WTF do we expect him to do! STAY AWAY!! I would have given him minus stars if I could have! :(

Steam World Of Springfield

4.4

(7 reviews)

I have used this local company many times for carpet and upholstery cleaning. Richard is so kind…read moreand friendly and is meticulous when cleaning. Their customer service is top notch and their pricing is very reasonable. I would highly recommend them for your cleaning needs.

We had Steam World clean the high pile carpet in the basement and the stairs of our new (to us)…read morehome in Cantrall. The results were terrific...we couldn't be more pleased. The gentleman left us an 8 ounce bottle of Spot Out to boot. Pricing was very reasonable. We absolutely will use SteamWorld Carpet & Upholstery Cleaning of Chatham again! Highly recommended!

DreamMaker Bath & Kitchen

3.3

(9 reviews)

Unreal Busted a hole in Kitchen Retaining Wall. Electrical lights over counter . Was about to Start…read morea Fire . They throughed away bottom of dish washer . Or insurance company is looking in to a law suit . I can only say .Buyer be wear . Try other company

We needed to replace our tub with a walk in shower. I knew Dream Maker was a great place but…read moreworried that they were too expensive. They met our needs and our budget perfectly! Wonderful employees, very professional and efficient. Chris, Casey and Nate were all a pleasure to work with. Top quality products, installation, and customer service. Would highly recommend them!

Reliable Handyman Services

4.6

(10 reviews)

I called on a Monday and the installation was completed by Friday. Nate was very friendly, great…read morecommunicator and the installation was without flaws. Will definitely use again.

Cory was great to work with! Great office manager, too. They met our needs promptly and gave us the…read morehighest quality work. Exactly what we wanted!

A To Z Home Improvement & Construction

I am a General Contractor (Romnes Remodeling, LLC) and I was in charge of running a renovation in…read moreCarrollton, TX. I live in Austin and have made several trips to check on progress. A to z was hired by my clients to replace soffit and fascia around their home. The old gutters were so full of debris that the house was deteriorating around the entire perimeter. James sent a crew out for the trim replacement and they finished the demo and installation in one day. My clients had a few issues with some cuts and debris that was left in the yard, but James had it taken care of by the next day. I was able to pay Jim through a direct bank transfer which saved me fees and travel expenses from Austin to Dallas. James had good communication throughout the project and immediately addressed any problem areas. My clients also hired A to Z to caulk all of the new trim and seams around the house to prep for paint. The house looks 100% better with fresh paint and new trim!

I have been working with Scott and the crew at A to Z Home Improvement for nearly 10 years now. I…read morehave never known them to be anything other than professional and an incredible value. I first used them for work on a rental property that I own here in the Jacksonville area. I was so impressed with the quality of their work, the attention to detail and the great value for the dollar that I later hired them to do a $100,000+ room addition and remodel to my own home. Just this last year (2013) I had A to Z back to build a $53,000 garage on my property. My new garage is so amazing that the neighbors can't stop talking about it. How good are these guys? The electrician who did the work on my garage was so impressed with A to Z that he hired them to do a building project on his property...and this is someone who works with every builder in the area so he knows when somebody is doing it right. A to Z does it right!!

Greentree Waterproofing

4.8

(5 reviews)

I was told I was foolish not to get multiple estimates for a major waterproofing project, but I…read morewanted to work with a local business, liked the lifetime warranty and didn't want to trust foundation work to the lowest bidder. Lifetime warranties are as only good as the lifetime of the business, and Greentree has been in business for 30 years. The real test came after the work was done and the crew left. I had a little seepage after recent flooding. I sent an email at night and they called me first thing in the morning. Within 24 hours the owner was at my house to inspect, and within 72 hours corrective action was taken. They not only stand behind their work, but the level of customer service was without parallel. If you have basement problems call Greentree Waterproofing.

I had them install their waterproof system in my basement some 17 years ago Other than the horribly…read morecold February day they did it plus despite their plastic sheeting) the dust all over what I couldn't move, I would still highly recommend them. I have had to replace the sump once (they won't cover that) it has worked very well pumping out an amazing amount of water at times.Its nice to have livable space and not have to constantly vacuum up water

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