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    Staff Carpet

    3.8 (15 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Staff Carpet

    Carpet binding

    Carpet installation

    Carpet removal

    2 More Services

    Carpet repair

    Carpet restoration

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    Review Highlights - Staff Carpet

    My husband and I have had the pleasure of working with Kim and Hayley to pick out all the floor and tile for our dream home.

    Mentioned in 5 reviews

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    Mohn Custom Interiors - A room Vignette Design By Louis Mohn

    Mohn Custom Interiors

    (3 reviews)

    I DO NOT RECOMMEND MOHN'S CUSTOM INTERIORS OR LEATHERCRAFT FURNITURE. BUYER BEWARE…read more Their customer service is deplorable. Even actual photos of furniture deterioration taken by his staff were inadequate for them to take action on ... Complaints and problems are dismissed and nothing ever happens to address them - never a follow up call. Only personal trips to his store invoked any response and there was no follow up to those either so nothing was ever resolved. In October 2011 I paid Mohn Custom Interiors $10.000+ for a matching set of Leathercraft furniture (couch, chair and bench) based on the great seating of the couch they had as their store demo AND Lou Mohn's personal assurance that he stood behind his products. When the furniture arrived late November I noticed the quality of the cushions was far inferior to their demo model and immediately notified them of this problem. They dismissed this complaint rather than actually look at my cushions. After 6 months the seats began visibly sagging - the middle cushion was flattened and the side cushions were flattened at the inside and flared up at the outside ends - looking like something one sees sitting out on the street for trash pickup. The chair had metal prongs poking out of the front panel and it had the same cushions. The bench was missing padding and the sides flared out when anyone sat on it, causing creases in the leather. I called and one of his employees came to my house and took pictures, again assuring me that they stood behind their product and would take care of the problem. Even with visible photographic proof of the faults in the furniture and my numerous complaints they failed to take any action. I never received a follow up call. I went personally to Mohn's Interiors store in October 2012, again trying to get someone to address these problems, and was told they had seen the pictures - assured me they stood behind their product and would repair the items. After no contact again, I went to Mohn's store the following month. I spoke directly with Lou Mohn who told me I had to wait 12 additional weeks for the Leathercraft representative to come to town - some time in February 2013 so he could bring him to my house to actually see the furniture. At that time I asked Lou Mohn to come personally to my house so he could see all of the furniture himself since he only addressed the problem with the couch. That was my last contact with them, November 2012, and to this date October 2013, they have failed to contact me or address the furniture problems. Neither they nor Leathercraft stand behind their product and their customer service is atrocious. I have little company and the usage of the furniture is very light. The cushions have continued to deteriorate. This furniture that was supposed to last me a lifetime only held up for 6 months. It is extremely uncomfortable and almost impossible to sit on anymore. It was a financial stretch to purchase this furniture and I can't afford to replace or repair it. This is the only furniture I have in my family room and seeing it every day combined with the bad treatment and false promises from Mohn's made me ill and i had to stop going there. If photos taken by his staff were not enough visible proof to act on this problem, I'm not sure what else could qualify. I kept thinking Lou Mohn would take the honorable road and do something but I have lost complete faith in his credibility and honesty. I would caution anyone who considers purchasing from Mohn Custom Interiors or Leathercraft to be aware of their actual actions -- they do not stand behind their products.

    I agree with previous Review. We had a similar problem getting a rebate promised by this company…read moreLouis (Owner) is full of promises and excuses. There installation was sloppy and without any craftsmanship. Beware of promises that won't be completed. Our problems occurred in 2016-17 so the problems are ongoing. They didn't respond to our BBB complaint either.

    Carpet Weavers Springfield

    Carpet Weavers Springfield

    (8 reviews)

    Great service all the way around! They redid all the flooring on our main level. Easy to worth…read morewith, professional, good prices, friendly staff. We will definitely use them when we redo our second level!

    We had vinyl floors and carpet installed in our home a few years back by them. Their contractors…read morewere bad and so was their customer service. As soon as they got paid, their tone changed. They became very hard to work with as far as getting them to fix the issues that their FIRST set of contractors created. I don't even know where to start. Their contractor hit my mailbox and didn't tell me. I knew it was them because when they came back I put the broken piece back in their tail light and it was a perfect fit. Then, when they finished the floors were uneven and they were separating when you walked on them. The baseboards were coming off of the walls among other things. The manager was rude to my wife and said we had to pay to have the floor leveled. We were told they would level it. Then after weeks of fighting, they sent a different set of contractors to our house to do it the right way. The new contractors found stacks of debris under the floor that was causing it to be uneven. Fast forward a few years. The floors have come apart in several places and it looks terrible. I'm paying a private contractor to do it the right way because I won't let their lack-luster contractors anywhere near my house. I guess the carpet they layer was nice, but to be honest Lowe's does a equally good of a job and the contractors are way nicer plus the job is cheaper. This place whomps, go somewhere else.

    Staff Carpet - carpeting - Updated May 2026

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