The owner is trying to say it wasn't his business who did the cleaning. The last name was under TERASOV. It was Lambert Cleaning who came to my house. Needed post construction cleaning. For $500 you'll get a half a$$ cleaning. They only stayed for less than an hour and dipped. Had to call them back to finish the job as there was dust still left on all my items in counters. As the days go by i'm finding tons of spots that were missed. They didn't even pick up the rugs and clean the entire floor. Unacceptable. Gave them 2 chances to make it right, and still finding missed spots. Save ur money and go elsewhere. read more

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NEVER use this company. They did a soft wash of our roof and killed our landscaping and grass in the process. House and plants were not rinsed well which resulted in our windows being left with terrible streaks. Owner, Joey Lambert, refused to come to our house to view the situation in person, even though we requested 5 times. We paid $1,500.00 and are now left having to pay $3,300.00 to rectify damage with other vendors. Lambert is the WORST company ever - if problems arise they will not stand behind their work. Avoid them like the plague!! read more

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I wouldn't recommend them to anyone wanting quality service. When a floor gets dirtier every week, instead of staying clean, that's a problem. read more

Lambert Cleaning - This is what our break room at work looked like after Lambert's "cleaned" it for only a few months. - Home Cleaning Near Me - Staunton, Virginia

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I would NOT recommend this company AT ALL. TLDR: they do a very poor job at cleaning and if you have the service while you are not home they may leave your home vulnerable to intruders. My wife and I hired them to do a move in/out deep clean and had multiple problems. Scheduling was easy and we were able to organize for the team to access our house to clean while we were not there. During the service, they called and asked to add 3 man hours due to the house taking longer than originally contracted for. We agreed, expecting it to be SPOTLESS when we moved in about a week later. Upon entering our home, we noticed that multiple areas were not cleaned to our satisfaction. In fact it seemed like they had hardly touched the place. The package we chose included cleaning of all appliances "inside and out." Our oven interior was not clean, specifically the warming drawer which was clear they did not touch. Additionally, the grates on our stovetop were still greasy and grimy. In our bathroom bits of grit were left over and our tile grout was not cleaned. The insides of the washing machine were not touched at all. Generally in closets there were still cobwebs left leading to our belief that they were not touched at all. I spent my move in day and the following week cleaning the items I expected (and paid for) to have cleaned upon my arrival. The whole purpose of hiring a cleaning company was to take those tasks off of my shoulders and it was clearly a waste as I still had to complete them in the end. Secondly, the people who cleaned the house left one of our toilets running. That toilet was left running from the minute they left to the minute we arrived (I immediately took notice of this and corrected the situation). Due to this, our water bill for the month was TRIPLED. Onto my final (and frankly more concerning) complaint. The cleaning team provided by Lambert were the last people to enter our house before we moved in the following week. One day in between their service and when we moved into the house, an intruder BROKE INTO our house via an unlocked window. They confirmed via photo that at some point during their service that exact window was in the locked position. They were the last people in the house before the intruder broke in and we firmly believe that they changed the window to unlocked after taking the picture. There was no other person who could have done that as no one else had accessed our house in between the service and the breakin and the window was not broken meaning the intruder had an unlocked window to access the house. We found out that this happened because the intruder left through our basement door which triggered our alarm system. A police walkthrough confirmed that there was a window left open in the house. We know which window it was because the screen was removed and laying beside the house. Although the house was quite empty, a brand new leaf blower was stolen from our basement. All attempts to reach out to the company for a refund have fallen on deaf ears. They will not accept any sort of responsibility for the issues outlined above. All in all, this company is not worth the time, money, hassle, or safety concerns that it causes. We paid $650 for our service but in reality we also paid much more in the cost of stolen items and excess water use that we did not authorize. What was originally quoted to us as a move in/move out service costing $475 turned into an ordeal that will at the end of the day cost us over $1,000. Save your time, save your money, save your emotional stress and use another company. read more

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I wish I had read all the reviews before deciding to go with Lambert. The people were very pleasant, I will give them that. Otherwise, the cleaning was horrible. It was "post construction" cleaning in a mostly empty house. Even after providing pictures of what was missed (and there was a lot), I was told I needed to let them know within 24 hours or nothing could be done. We were in a time crunch getting tenants into the house, so I was kind of occupied during that 24 hour time period. I also never remember seeing that anywhere in writing. If you are smart, do not use this company. read more

Prompt, professional & thorough. Great job! They walked through the house to tell me exactly what they would clean. It's nice to know they are consistent and reliable. A big improvement over my last housekeeper. read more

They refused me service due to my disability. All I asked was that they make my bed and put away my groceries. I was not asking them to do laundry or go shopping for me. Yet they refused me service nonetheless read more

they need to have a rating that's less than one star . there is no way you can call this a service paid 650 dollars to clean a 1800 sq. ft. house that was empty and had half the floors replaced in the house and new master bath and half the rooms repainted got a call and hour after they were there and tried to squeve another 200 dollars out of me to finish the job.I won't waste more time on listing what they didn't clean. For your sake me don't help this company stay in business cause they don't deserve to call themselves a cleaning service read more

We scheduled a clean on our empty house before moving in. This company didn't do anything. The house was a filthy mess. Over the next few days while unpacking, we kept finding one thing after another that wasnt clean. This company has the worst, rude customer service too. When we called to tell them the house wasnt cleaned, they just argued with us. Do not use this company. read more

Lambert is advertising on WHSV every morning for holiday cleaning service. When I called with a full intention to have them come clean my 2 bedroom 2.5 bath townhouse I was told they had to come inspect it first and that would not happen until january. How is that a holiday cleaning after the holidays? They were also reluctant to come here because I have a cat. Complete false advertising!! read more

Horrible experience even after I provided several opportunities for improvement - I would steer clear of this company! A few months ago, I hired Lambert Cleaning to complete a basic cleaning of my three story, five bedroom home twice monthly. Before the first appointment, a team member conducted a walk through of my home, took photos, and provided a quote. At that time I asked if they could include dusting the blinds and was told yes. I also asked that they let me know each time they completed a job so that I could bring my dog back to the house. Not only did they not ever dust the blinds, but it wasn't until the second to last visit that they finally remembered to call me when they finished. After each visit, my husband or I would notice that certain areas were poorly cleaned or not cleaned at all. I called the home office twice to complain and asked that they fix the issues. It all came to a head during the last visit when I happened to be home during the visit. I was absolutely appalled. While sitting in the living room with my newborn daughter, I started to hear a ton of banging coming from the room they were cleaning. When I went to see what the commotion was, I saw that the crew member was recklessly vacuuming and banging the vacuum into my walls and furniture and doing a terrible job! When I confronted the crew about this, I asked if they had a time limit and they told me they had to clean my entire house within two hours. No wonder they were doing a terrible job and cutting corners! There was no way that two people could complete the job in two hours. Then, when I called and explained the situation and asked to cancel all future visits, they made no effort to keep me as a customer. It was as if they could care less. Needless to say, I will never use their services again or recommend their services to anyone! read more

I wish I would have read the reviews on Yelp before I booked Lambert Cleaning for a deep cleaning after construction of a new wood floor being installed. The 100% guarantee is a joke. After several phone calls, a visit from the cleaning supervisor to my home I felt confident that they understood what I wanted and estimated the amount of time needed. They promised a team of three and a supervisor would be onsite. Only two staff showed up, when I questioned with a call to the office I was told someone called in sick that day and a supervisor would not be there. I was scheduled for 7 staff hours so two people would stay for 3 1/2 hours. What they failed to tell me was the time started the moment the staff pulled in the driveway, so while I was in the phone with the office and staff stood in the driveway my time was ticking. Staff was rude and certainly not customer service oriented. I had requested the walls be washed, yet when they arrived I was told by the cleaning staff they don't take pictures off the wall. I was told more things they didn't clean than clean. Although the rooms were basically empty of most furniture and items they cleaned around a shoe tree saying they didn't move it. When I moved it there was a lot of sawdust under it even though she said she had swifter under it. Staff refused to clean the walls to a stairway and when asked if the kitchen counter was cleaned I was rudely told I don't know I wasn't cleaning the kitchen. When I questioned what she had cleaned the staff got mad and walked off the job before completion. However, Sherry from the home office was responsive and tried to explain the issues to me which I appreciated. We paid for the time staff was there $375, and had to do the cleaning ourselves. Where was the 100% guarantee? We did not want there staff to come back even though that was never the offer. We only were told this is there best staff and this is how they do things. Using Lamberts Cleaning service was the worst experience we have ever had with a company. I'm read more

Let me first say that I never write reviews - ever. But for the "deep cleaning" service I received from Lambert, I couldn't imagine other people receiving the same experience, so I decided to take the time to elaborate. Lambert charges $200 for a deep cleaning. They define the work as 3 man hours and have a checklist of services completed with the deep clean. If the checklist has been completed flawlessly, MAYBE this pricetag would be justified. But the work was sloppy with no attention to detail. I scheduled the service when I would be out of the house. My husband works from home and at 10am that Friday, 6 people showed up. I had emailed with specific cleaning instructions so that my husband could keep working while the crew did their job. After 45 minutes, they left saying they had completed the service. I came home an hour later and from the moment I walked in the door I could tell that our house wasn't clean. I could still see dirt on our hardwood floors, the front and back doors hadn't been cleaned, the window sills and gaps between the screens and windows hadn't been vaccumed, the kitchen sink hadn't been cleaned out, the kitchen faucet was still dirty and hadn't even been wiped off, there had been no effort to vaccum under the sofa, our larger pieces of furniture or the corners of our rugs and there were still cobwebs on the light fixtures. The kicker? We have a privacy fence around our HVAC, an area which also has four black trashcans for sorted recycling and one for trash. The crew had simply dumped their bags of trash on top of the closest can (which happened to be our paper recycling) instead of taking a moment to figure out the appropriate vessel. So after being completely disappointed in the service, I then had to take the time to clean up after the crew. Careless and insulting. I felt like I had let people into our home, in which I take great pride, who treated it like a dump. Keep in mind that I had also scheduled this service around my 1 year old taking naps, my husband's work schedule and my freelance consulting. We had had an insanely busy week and were having 30 people over the next day for a cookout and my in-laws were coming to town to stay with us immediately after. When I called that day to point out specific things that had not been cleaned and that I did not feel that they complied with their 100% satisfaction guarantee in the least, I received a lot of excuses about why things may not have been cleaned appropriately. When finally I started to cry out of anger and frustration, the owner's wife, with whom I was speaking, offered to come back down that afternoon to clean herself and "make things right". At this point I needed to be in my kitchen cooking while taking care of my daughter. Having people come back to the house would have been a total inconvenience. Not to mention at this point I was so upset I had no interest in talking to these people in person. In the end, they offered me $50 off my invoice, which means I paid $150 for an insulting cleaning service. This was a splurge for us during a week that we simply did not have the time to clean our house to get ready for company. After paying Lambert $150, I ended up spending four hours (9pm-1am Friday night) cleaning myself. Their regular cleaning services may be sufficient, but do no hire them for a deep clean. Even if you have modest standards, you'll be disappointed. read more

Terrible service they ruined our maple wood buffet by using spic and span on it. Wet spots left on floor over fireplace and on floor in kitchen read more

Lambert Cleaning is running some kind of scam. It's so unfortunate. I had Lambert Cleaning Service out to a property I had rented and was vacating to do what they call a Move-In, Move-Out Clean. They quoted me a price of $369 to clean a split level house. When they arrived, we had the entire lower level cleaned out (it had been done for about 2 days) but there were still some small items in the living room upstairs that we had not yet removed (we were in the process of moving everything out, so we took all of the big items out, and left a few things while we were loading the truck and for which we were in the processes of removing). I immediately received a phone call stating that the cleaners couldn't get their work done with "all this stuff" in the house. I thought it was odd. In fact, I thought in the beginning, they had the wrong house, as we didn't have a bunch of things inside the home, just a few boxes, lamps, a small table, 3 chairs and a few bags, all piled in the middle of the living room floor. The lady kept telling me that I may not be happy with the result because of "all the stuff" in the house. I thought maybe one of the workers was new or a primadonna and in a tantrum or fit of not wanting to do his/her work called her, since she was not on the premises at the time. I just couldn't take her seriously. She was rude and I didn't know what she wanted me to say, so I told the woman (the infamous "Sherry" that SO MANY have condemned for being rude in their reviews) to have them start downstairs if it was a "deal-breaker" while my husband and I move "all that stuff" to the lawn (again...a few boxes, lamps, a small table, etc.). I got off my phone and noticed she even emailed me stating that because of "all the stuff" they wouldn't be able to do as good a job. I just couldn't believe it. It just didn't make any sense to me at all why such a little bit of stuff in ONE room, would prevent them from doing their job or make me unhappy, or why that was such a big deal to this woman. Then, I got the bill. So we're out on the back deck (the only area with chairs, because, again, the house was vacant) and the guy tells me they are done and I'll get a bill for the rest of what I owe in my email. Fine. I inspected the work; and I'd seen better quality, but I really liked the workers that were at the house and wanted to pay them plus tip. So I check my email and Lambert Cleaning charged us $40 extra an hour for 3 hours because of "all that stuff" they had to clean around made their job just super, duper complicated. I was outraged! I tried to call and discuss it with Sherry, but she was unavailable and did not call me back. She just kept emailing me a bill. I was angry, but thought, okay, we had some stuff (again...a few boxes, lamps, small tables, etc.) and if they felt it was too hard to clean around it, then I'll pay $40 an hour for half the time, since they would have divided their time between the upstairs and the downstairs and it was the upstairs with the stuff. This seemed fair to me, though I still felt cheated. I tell Sherry this in an email and she insisted that we pay the $40 for all 3 hours. I refuse. What it boils down to for me is honesty and integrity. This is something that a cleaning service MUST have. If she had told me on the phone or in her email that I would be charged extra for cleaning because of that little bit of stuff, then I would have known about it and could have immediately addressed the situation by sending her photos of the upstairs of the house right then to show how empty it really was, and to prove that this was an over-reaction. But instead, she waited until afterwards and didn't mention it directly, just put it in a bill. So here's the thing. If you're a cleaning service, you should be able to clean around a few items. Certainly, not a house full of stuff, if you are hired to do a move-out clean, but you should be able to clean around a few items, in one room. It should not affect how well you clean the rest of the rooms, and if it does, you DEFINITELY should not charge someone more money an hour to do work that you admit is sub-par. DOES THAT MAKE SENSE TO ANYONE ELSE? Also, when you are going to charge someone additional money for a service, you should tell them. They should be able to deny these charges if they are unjustified and explain why. Finally, if someone is willing to pay a portion of your unjustified charges because they genuinely feel obligated to pay a bill for services rendered, you should be willing to accept their offer and compromise. After all, the customer's satisfaction should matter, at least a little to you. I am left with no other choice than to believe this is some type of scam to get additional money for their services and a hard lesson: IF YOU DO NOT WANT TO PAY ADDITIONAL MONEY FOR ABSOLUTELY NOTHING, DO NOT CONTRACT WITH LAMBERT CLEANING. read more

Highly recommend Lambert's cleaning! They scheduled me quickly and came out on time. Alex and Brandon were courteous and very professional and my carpets look great!!! Couldn't be happier! read more

Lambert did a great job. They were polite on time professional and the house looks great. Deep cleaning just as advertised. Well done