First and foremost, I have patronize this business for years and I'm a loyal patron of the Brooklyn location. However, this past Saturday night on 4/20/2024 my friends and I visited the Harlem location and we experienced the worst bar service ever. We ordered three drinks and the bartender made them and there was a mystery fourth drink. When questioned about it, he stated "oh that's a drink somebody left behind." Ok no problem, but I'm not paying for this guys drink (an unknown individual standing next to me where the drink was in front of). I grabbed the drink and placed it to my right. The unidentified male questions this, and I tell him; it's not yours so it shouldn't matter. The bartender yells at me and says my bill is $74 (while trying to grab the fourth mysterious drink, he knocked over one of my ordered drinks). I repeated, I'm not paying for his drink. The bartender says, "you're not." Ok, so why is the bill $74? He just looks at me. So I ask, how much for one (because they were all the same with the exception of that mysterious drink)? Bartender says, $17. Now I'm pissed. $17x3 (anywhere is) $51! Where's the other $23 coming from? I asked for a manager! He stated he is the manager! REALLY! Your attitude, unprofessionalism, and inaccurate math is unacceptable and unbelievable. He claims he was attempting to explain. NEVER did he attempt any kind of explanation or correction. Instead, he kept repeating $74 each time he interacted with me. During all this time, it's literally closing time because the lights come on. After lying about trying to calm me down and explain, I called him a lair. Since you want to clearly over charge me and my friends for three basic drinks and then lie about it all and claim to be the "bar manager"; you really handled this situation like someone who lacks basic customer service skills and no management experience at all. Since the lights where all on now and the DJ was thanking us all from coming out, I told the 'Bartending Manager'; he can keep those drinks and that I will be posting about this experience because I don't like liars and he is a LAIR. That whole crazy ordeal did not need to play out like that. Ps... was gonna over charge us, serve us the drinks, then kick us out immediately afterwards. WOW. This place is a great spot to hangout at with friends or to meet good folks. However, be aware of everything and everyone around you ...especially when interacting with the bar staff. Pay close attention to what you are paying for and ask for a detailed receipt. Even if you're paying in cash, ask for a detailed receipt to ensure you were properly billed and rather or not a tip was automatically charged; so you don't over tip for basic services.
Thank you for taking the time to read my review. I sincerely hope the owners of this establishment takes this review serious; as I was disappointed with the service received that evening. However, it will not affect my ability to revisit this establishment. Understandably, I will be more cautious and ask for upfront drink prices before placing an order and request a receipt for all orders at the bar. I will not seek any assistance from the staff member that attempted to extort us. read more