Awesome provider timely and efficient fidelity/spark light, had low Mbps but was a simple Fix just…read morea out dated system quick upgrade and boom back to high speed internet amazing tech very knowledgeable answered all my questions and had my service back up and running smoothly Thanks Tech: Douglas

Fidelity...what a lie of a name. Their service for wi fi…read moresucks. Always buffering, sometimes cannot even get the main screen. Have called and service people, while courteous, blame it on Netflix, other channels, or apps, everything but themselves. When none of the TVs work in the house it is not the apps but Fidelity. I cannot say how badly Fidelity is for crap. You can count on them for nothing. Go with the new fiber optics providers if you can. Of course, this is Lawton and so services, restaurants and utilities are never on par with a real city but still you'd think the people that run this town would try their best to have good services and attract decent restaurants and decent utility companies. But they don't give a damn and offer contracts (in citizen's names) for garbage. If I wasn't a long time resident with roots here, just based on services I'd move. if you live here. long enough you just assume this is how life is everywhere. Avoid Fidelity at all costs, they have more excuses for their shoddy services than the US government. I'm embarrassed to host friends when visiting. No wonder our young people flee Lawton after college.

Everything was working fine for the first 6 months. But the past 5 months there's a service…read moreinterruption AT LEAST once a week typically in the evening when I'm wanting to unwind for the night. Kind of like tonight! It's Saturday I want to drink my beer and utilize the services I pay for INSTEAD I've been sitting here for the past hour trying to get it to work. Spent literally 25 minutes on hold waiting for someone to answer and finally when they do it miraculously working again only for me to get off with her and it's out again. I will not be staying with them much long. Waste of money!

You'd think someone that represents them would at least respond to a review by now. I have their…read morefastest (and most costly of course) internet service that they provide. The internet has went out at least once a day, everyday this week(So far). It was always a few outages a week but this is unheard of. It feels like you guys taking advantage of us Soldiers. We pay for your service... at least act like you're trying to provide to us the best way that you can. Even when I call I wait half an hour for someone to get on the phone and NOT fix the problem. Now when it works, it's great... but if you're gonna charge us like you do, you gotta do muuuuuuch better.

Update: Went back to go get my phone fixed, there wasn't much of a wait and Andre was very helpful…read more He answered all of my questions and made it to were there was no problems with my phone before I left the store.

This is the worst us cellular I've ever been to. Every time i go on there the service is horrid…read more The people are rude. They also do some crazy stuff. One time we went in ti figure out what happened with our bill, the girl said she was fixing it but instead she took our insurance off and changed my data. I only found this out the next day after i dropped my phone and couldn't get a replacement through insurance. Thankfully after much unnecessary stress we got everything straight. I will never walk in that store again. That's just one of many bad things from there.

Sold out to rise broadband. Wichita online was decent but rise broadband is what you pick when…read morethere are no other choices

In the one year that I had them as my provider, it was a dreadful experience. The service was out…read moreall the time. I mean, it was WEEKLY. Rude, rude, rude people in the office. No credit when service is out for DAYS. The speed is NEVER what they say it is (you can do your own Ping tests and see that). Overpriced, badly managed. The ONLY reason they are in business is that they have NO competition in some locations or they are the cheapest. Well, you get what you pay for. In 20 years of internet service through 10 states and at least 15 providers, Wichita Online is the worst I ever experienced. I filed no less than THREE BBB complaints against them. That was the ONLY way to get credits for non-existent service and get someone to take my issues seriously.