Awesome provider timely and efficient fidelity/spark light, had low Mbps but was a simple Fix just…read morea out dated system quick upgrade and boom back to high speed internet amazing tech very knowledgeable answered all my questions and had my service back up and running smoothly Thanks Tech: Douglas

Fidelity...what a lie of a name. Their service for wi fi…read moresucks. Always buffering, sometimes cannot even get the main screen. Have called and service people, while courteous, blame it on Netflix, other channels, or apps, everything but themselves. When none of the TVs work in the house it is not the apps but Fidelity. I cannot say how badly Fidelity is for crap. You can count on them for nothing. Go with the new fiber optics providers if you can. Of course, this is Lawton and so services, restaurants and utilities are never on par with a real city but still you'd think the people that run this town would try their best to have good services and attract decent restaurants and decent utility companies. But they don't give a damn and offer contracts (in citizen's names) for garbage. If I wasn't a long time resident with roots here, just based on services I'd move. if you live here. long enough you just assume this is how life is everywhere. Avoid Fidelity at all costs, they have more excuses for their shoddy services than the US government. I'm embarrassed to host friends when visiting. No wonder our young people flee Lawton after college.

Update: Went back to go get my phone fixed, there wasn't much of a wait and Andre was very helpful…read more He answered all of my questions and made it to were there was no problems with my phone before I left the store.

This is the worst us cellular I've ever been to. Every time i go on there the service is horrid…read more The people are rude. They also do some crazy stuff. One time we went in ti figure out what happened with our bill, the girl said she was fixing it but instead she took our insurance off and changed my data. I only found this out the next day after i dropped my phone and couldn't get a replacement through insurance. Thankfully after much unnecessary stress we got everything straight. I will never walk in that store again. That's just one of many bad things from there.

After check in and waiting about 20 minutes a sales rep walked up to me and said your next but I…read moregoing to help these people first ( they came in while I was waiting). Be with you when done !!! Love your customer service

From the owner: Visit our store at Lawton for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Sold out to rise broadband. Wichita online was decent but rise broadband is what you pick when…read morethere are no other choices

In the one year that I had them as my provider, it was a dreadful experience. The service was out…read moreall the time. I mean, it was WEEKLY. Rude, rude, rude people in the office. No credit when service is out for DAYS. The speed is NEVER what they say it is (you can do your own Ping tests and see that). Overpriced, badly managed. The ONLY reason they are in business is that they have NO competition in some locations or they are the cheapest. Well, you get what you pay for. In 20 years of internet service through 10 states and at least 15 providers, Wichita Online is the worst I ever experienced. I filed no less than THREE BBB complaints against them. That was the ONLY way to get credits for non-existent service and get someone to take my issues seriously.