This company is the worst electrical company I have ever had the discomfort of knowing. My electricity went out on a Friday morning. I called this company and they told me it would be later in the afternoon. They showed up Friday at 3:30 and left at 5:30. They dug 2 little holes looking for the electrical line that had a break in it. Then before they left they gave me a bill of $49.00, which was reasonable, and asked for a blank check that had VOID written on it so they could bill me $9.99 per month for being in their "club". Wait it gets better. As they were leaving they told me they would be out on Monday to finish the job after OKIE had identified the lines under ground and close to the broken electrical line. I had 1 outlet in the north side of my house that worked and managed to plug the refrigerators into that 1 outlet. Now understand I am a 63 year old widow and I have no electricity for the weekend. When I call the company on Saturday the answering service reminds me it's the weekend and they have 1 emergency person on call...Mitch who just happens to be the guy who came out for the initial service call. I get a hold of Mitch and tell him I can't live like this for 3 days can't he do something? I got a no. After having to bathe at a friends home over the weekend I head to work Monday. I call Johnsons first thing to check to see when OKIE was coming out and find that no one bothered to call an emergency line detection for Monday. So I called OKIE, ordered an emergency site assessment for my place. By noon it had been completed. Again I called Johnsons to let them know OKIE had completed the survey and flags and paint were noted everywhere please get out to my house and get me some electricity. I was then told it would be Tuesday before anyone could get out to complete my request. OK...I'm am getting really ticked. These people have made me go without electricity for 4 days and not a fair thee well or any positive response to my requests. Tuesday comes. I call Johnsons electric to find out when they will be out...the receptionist tells me it will be Wednesday or Thursday before they will be out and it will cost me $2700.00 for the work. Then they had the gall to tell me of their generator service they can provide me for a mere $250.00 a day (plus the cost of diesel) and they can have that set up ASAP. OK by now I have lost it. Maybe Wednesday or Thursday? $250 a day plus diesel? I finally was able to get hold of my number 1 pick of electricians on Tuesday morning. He had been out of town all weekend. Pat Rooney came out to my house at 11:30 on Tuesday morning by 4:30 that afternoon I had electricity. And the bill was for $1090.00. This morning (May the 4th) I get a notice from my bank withdrawing $9.99 for a monthly service fee to their "club" so I would have exceptional service from them for now on. They should have thought of that from the beginning. Never again. This company is all about what they can soak you for and they will do their darndest to get it. read more