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    Lakestone Properties

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    1 year ago

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    Thompson Custom Builders

    Thompson Custom Builders

    (2 reviews)

    We hired Greg Thompson after doing a background check, looking at some of his homes (without the…read morehomeowner) and then talking to one of his customers (whom we later learned were good friends - golfing buddies). Our experience started off well but quickly ran into trouble. The foundation was poured incorrectly, not to plan. We're first time home new home builders so we didn't notice the severe issue until it was too late. The walls were not poured to support the 10'+ height therefore our million dollar plus house has 8-9' walls with beams and duct work running throughout. There were other severe problems too - HVAC had to be put on the first floor instead of the utility room in the basement as planned, utilities coming from the road had to be routed through the house since the utility room was on the far side of house. We have several structural issues that he has not addressed, nor has he completed most of the punch list. He just went away - he was so over whelmed. There was no project plan for the build. I put up a communication board for the trades so we could try to keep things moving. The project went 6 months over. There were no, and I mean no changes to the plan unless we found out the plan didn't work. His wife who keeps the books said he should never have bid on the house, his health and memory have not been good since he had a major health issue a few years back. All I can say is that he's just incompetent. He rolls by the seat of his pants. He screams at his trades. Many have left him now that the market is better. They've told my this is typical Greg. It's been one of the worst, most stressful experience in our lives. We're organized, professional people. My dad build a few homes, I understand things happened but this was beyond frustrating. No real plan, poor to no communication resulting in a poor product.

    John is a top-notch builder that our architect recruited to bid on our job. We really liked John…read morebest after our initial meeting. He is a good listener and very conscientious. He has a passion for what he does and a commitment to excellence. We had our fingers crossed that John's bid would come back within our budget. When the bids came back, John's was neither the highest nor the lowest. In fact, one well-respected local builder was about $200k higher than John, who was $20k over our budget and $10k more than the lowest bidder. Since we really wanted John, our architect set up a another meeting with John to go through the bid with a fine-tooth comb. John was very patient in working with us to figure out how to get the project within our budget. What a great decision it was for us to select John as our builder! First and foremost, our house was completed on time with no surprises. Throughout the process, John was at the homesite every day supervising the project. When you hire John's company to build your house, you get John supervising the project, not some employee. Here is something really important--some builders impose a charge every time you make a change to the plans. John doesn't charge anything for change orders (apart from the cost of materials and labor involved). We must have made 100 changes as our house was being built. For example, we made a multitude of changes to the design of the living room fireplace. John was incredibly patient with each change. He accepted our changes with enthusiasm, eager to provide what we wanted. Moreover, he always seemed motivated by maximizing our satisfaction rather than maximizing his profits. John also gave us lots of lead time and guidance as far as the various decisions that were on the horizon as the building process moved forward. By giving us a clear agenda well in advance of final decisions, we never felt rushed in making decisions. Moreover, John helped us make informed decisions, rather than pressuring us into quick decisions. We had thousands of questions about design options, building materials, and the construction process. John eagerly responded with clear and thorough answers, sometimes in-person, sometimes by email or texts. As a result, we learned so much about the building process. John made us feel like part of his team and his patience really paid off. As a result, we consistently made all the right decisions. All of John's subcontractors were excellent. Their work was always top-notch (markedly better than those who worked on my last house). They shared John's warm style and eagerness to answer questions. As we mentioned, our house was designed by an independent design firm. John worked with our designer seamlessly. Both John and our designer were very open to each other's perspectives as well as to our own design ideas. John also contributed his own design ideas (e.g., our fireplace and cabinetry design). Our kitchen was designed by a well-known local kitchen design firm, who also bid on our bathroom, living room and laundry cabinetry. John got us a competing bid from a local amish carpenter (but did so without any pressure on us). We stayed with the local kitchen designers for our kitchen cabinetry, but we went with John's amish carpenter for everything else. Not only did this result in a significant cost savings, but John's cabinet maker did truly excellent work. And with the savings we were able to make upgrades elsewhere in the house. John's flexibility really paid off and our house reflects a hybrid of design perspectives. It's been two years since we moved into our house. We just love it! We are so grateful to have worked with John. He has checked in several times to make sure that we are still happy customers. When you work with John, you always feel like you are his most important client. Given that this review is so glowingly positive, we feel somewhat at risk of losing credibility. So we tried to find something to be critical about with regard to building with John. But we honestly can't think of any negatives....Okay, maybe John should have advised us not to put in a KitchenAid refrigerator (but that's another story). But seriously, no negatives. In summary, John cares first and foremost about meeting his client's needs. Providing personalized and attentive customer service is much more important to him that building a big company or making a lot of money. He is very hands-on and dedicated to providing quality service. It became quite clear that John's definition of success is defined by the satisfaction of the homeowner.

    Veridian Homes

    Veridian Homes

    (26 reviews)

    Moorland - Rimrock

    I had built 4 previous homes with Veridian, yet they cancelled my home build & took away my lot,…read moreand they could do it to you too. So I recommend staying away. It's a big hassle having to start over again! During the design phase of my home, Veridian attempted to charge me ~ $800 for a hood fan over my stove, even though it was specified as standard in the contract wording that they wrote. I respectfully disputed the charge and the matter was escalated to the Area VP who, instead of making a decision about the charge, terminated my contract. Apparently they had someone ready to go on the lot, as it never showed available again. And they'd rather sell to someone who doesn't read the contract. Some background on this: for most of the past ~ 20 years that they've been around, hood fans were free & microwaves were a slight upcharge & chimney vents were a significant upcharge. In the last few years, the design team decided to flip the upcharge from the microwave to the hood fan. This is obviously because more people do hood fans now so it's a way to raise the base price by burying the most common choice as a significant upgrade. Even though the design team did this, the contract team did not update the contract. When I saw the charge, I disputed it respectfully and asked for an explanation of why. They told me several inaccurate reasons that didn't make sense and actually went against their prior documentation. I read the contract and showed them where it said the hood fan was included. Despite my emails being perfectly respectful, the Area VP demanded that I come meet him in person "with a plan to move forward". What I deduced from my personal builder was that this was going to be him making limits on what I could do or say. I requested it be virtual, which was declined. I then said I looked forward to finishing the design phase and just wanted a decision on the hood fan before agreeing to go in. At that point, the Area VP terminated my contract. A Google search of the Area VP shows that his son works at Veridian and was arrested in 2020 for a physical interaction with a female. The Area VP took his ex-wife to an appeals court to get out of paying family support. These are not nice people. In the long run, I'm getting a better house for less money with another builder but having a 4 month later closing date is definitely causing me some heartache. The bottom line is I respectfully disputed a charge for something that was standard in the contract. The real estate market is so hot right now that Veridian decided to cancel my build rather than admit their error. Stay away unless you like Napoleon Syndrome Area VP's terminating your contract because you actually read it. I've read Veridian's response to my review, and here's my response: I submitted all of my emails to ChatGPT and asked the program to determine if they were professional and respectful (you can do this too). Here is what ChatGPT thought of my emails (note, it doesn't think I was mean or rude. Veridian is chagrined that a customer actually tried to upset the power dynamic and are trying to cloak their power play as some sort of attempt at defending an employee): "Overall, your email conveys your concerns and your intention to find a solution, and it is mostly respectful and professional, despite some more confrontational moments." Does this sound like an email that necessitated terminating a contract to defend an employee? This is why the Area VP's character comes into play. The decision makes no sense otherwise. My personal builder told me that "two years ago this never would have happened", meaning that the hot real estate market has emboldened a builder to kick customers off lots that 10 years ago they were in foreclosure on.

    House less than 8 months old. Whole sections of the floor are coming up because they have problems…read morewith nails and hammers. Run away! Wasted my VA loan on this new build not being from WI. Had no idea the kind of company i was dealing with.

    Lakestone Properties - propertymgmt - Updated May 2026

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