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Farmington, MN

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Lakestar Contractors

5.0 (1 review)
Open • Open 24 hours

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2 years ago

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Signature Home Services - House now.  They missed out on this work.

Signature Home Services

(25 reviews)

To start: Working with Signature has been by far the *best* experience I have had in my time…read moreworking with contractors--from start to finish!!!! A bit detail: When I started the roof project, I finally had about $6,000 saved (so proud). I went on yelp to select three contractors and called them. Of the three, only Signature immediately returned my call. I scheduled for the week, and Jesse Martin came over to discuss the project and Signatures product. Jesse was on time (a trend he continued) and was MOST, MOST professional--tremendous communicator. He was calm, friendly, patient, and made sure to not give me the hard sell. Most important, he said we should put in a claim to the insurance to see whether my roof has been damaged. We started the insurance process and Chris (Signature's project manager) and Jesse were at my house an hour prior to my insurance adjuster. Chris got on the roof and chalked every spot that was damaged. It turned out to be quite a bit. Once my adjuster came, they both went on the roof again and discussed. The process was incredibly thorough and took about 2 hours. I was amazingly impressed with Chris and Jesse and how professionally they interacted with the insurance adjuster. Turns out my roof had significant damage and Signature began the process of working with my insurance. Jesse, who was my main contact via text and phone, told me to let Signature manage the approval process and project. I did. Here, I was so, so impressed with the thoroughness and immediate communication. Jesse always kept me in the loop, was incredibly responsive to my questions, and was just present. We needed to dismount my AC as well; again, Jesse worked with my HVAC person and my insurance to get that added. Just absolutely fantastic!!!! Once we scheduled the roof replacement, the crew of 5 (or 6) were at my house 6:45a SHARP. The old roof was off by 8 and the new roof was on by 5 when I came back home. The crew was AWESOME!!!! Super friendly. I got them a round of donuts and gave them $100.00 for lunch. Nicest, nicest people. Since then (about 6 weeks) I found MAYBE 5 nails. Clean-up was amazing. The last step was to get my insurance check to Signature. That took a bit because my mortgage company needed to endorse it. That process took about 6 weeks; that is how long Signature needed to wait for its money. Here again, I worked wit Nikki, who was super, super patient. I checked in with her regularly, and she was very kind and understanding. I really, really, really appreciated it. All in all, the entire Signature crew--the actual roofers, Jesse, Chris, Nikki--blew my gasket: each and every one of them were professional, respectful, and experienced--and most of all, extremely, extremely reliable and always on time. I never once felt ignored. I actually recommended Signature to my neighbors and they got approved as well. Signature gave me a little thank you with a $100.00 off. Oh yeah...and the roof looks amazing!!!! Love you guys!!! You are amazing!!!!

Originally gave them a 2 star review a couple weeks ago, changing it to one star. They came out…read moretoday to replace four bathroom wall tiles and they are not even close to the right color. Also told them of the wall outlet that doesn't work and the person I talked to said he would look at it while he was here. Well, another worker showed up, didn't know anything about the outlet and it took 4 hours to replace the tile. I didn't check the tile until after the worker left as they had been often I figured they could at least get the color right. I cannot express enough how difficult it has been to work with thia company and would not recommend them to anyone.

Clean and Clear - Backyard tree

Clean and Clear

(37 reviews)

We got our exterior windows cleaned today and they are absolutely sparkling!…read more I appreciated how the team followed up, since some time passed between when I first asked for a quote and when I booked. They stayed top of mind and that's what ended up making the difference! The team member arrived behind the provided schedule, but wasn't a problem. Their details noted that nobody needed to be home so I was working in the basement, and didn't hear them ring the doorbell. I didn't realize they needed to come in to take the screens off! It appeared the person didn't get my phone number, so poor guy had to wait until I noticed the ring camera notification to be let in. It would be great to have the onsite team member get our contact info. He was quick, efficient and professional - and the windows look amazing! We were long overdue and now are excited to be able to clearly see out. Makes the house feel so clean!

This company has been doing my lights for a few years. Service isn't always great but it is…read moreadequate and Ive had lights for the holidays. They have traditionally been more cost effective than some competitors. This year they started the job and came back with a price hike to finish the job which was nearly a thousand more to do the job. They are no longer cost effective. When I balked at the change of life quote (remember they have been doing it for a few years) they immediately sent me invoices for work to date in email and text and followed it up just days later with a second invoice. I guess billing is more important than customer service. Had they only been as diligent with customer service I might not be writing this

Lakestar Contractors - roofing - Updated October 2026

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