Have visited this restaurant fairly frequently so decided to pop there for lunch today - 04.08.16.
Was taken to our table, drink ordered and delivered fairly promptly.
Waitress came back and took our orders - two chicken salads so not mega difficult meal.
Sat for 20 minutes and then asked where our meal was. Waitress virtually ignored us so I had to get up and ask what was happening. She then asked what we ordered which surprised me as she should have been aware of our order - restaurant not anywhere near half-full!
We carried on waiting and then decided to walk out. On walking out, we said we wanted to pay the bill. There was absolutely no look of upset or disappointment on her face. She just took the money and said the meals were mixed up. She did apologise with a very 'couldn't care less' attitude, but as clearly not at all bothered that we were upset. So on this really poor service, I asked to see the manager. I couldn't believe that the waitress carried on with her chores as if we weren't there. The manager listened to us and apologise, but I didn't feel that anything would change with this waitress - she just wasn't 'in the room' so to speak.
How sad that she didn't take serving seriously - it was as if it was a by-product of her walking around.
We shan't be visiting this restaurant again and I'm sad as service couple of months ago was really good and the food quite good. read more