I really love the customer service here. I called about a EOB I got in the mail. And I was super…read moreshocked because the lady at the dentist explained I would only owe them my deductible. The lady was extremely nice to explain everything to me. I was pretty upset but she was calm and explained everything in detail for me. I got my fillings and the dentist was super awesome and sweet and was caring about my teeth and my sensitive teeth. Overall great staff!

They called and asked if we could come in a little earlier and that was fine! Now waiting for my…read moreGrandson and two more fillings! They are quick and show interest in taking care of you!

I had such a great experience! Dr. Mylad was a wonderful dentist and made me feel very comfortable…read more Jessica is the best Dental Hygienist I have ever had, she did an amazing job cleaning my teeth--she was very thorough and gentle she truly a top notch. Kat did a great job scanning my teeth, and Mayrose is truly the best of the best! Everyone was so kind, professional, and welcoming they treat you like family. I highly recommend this team!

I had a very disappointing experience at Moreno Valley Modern Dentistry…read more I went in for what was supposed to be a routine teeth cleaning. After spending nearly two hours in the office, the only thing that was completed was X-rays. Instead of getting my cleaning, I was told I needed approximately $4,000 worth of crowns and root canals. I have dental insurance, and after checking with my insurance company, I was told my estimated out-of-pocket cost should have been around $1000, not $4,000. Because of this huge difference, I called the office and simply asked for documentation explaining the treatment plan and costs so I could review it with my insurance company. Unfortunately, the customer service was just as frustrating as the appointment. The representative initially didn't understand what I was requesting. Once she did, she said I would have to come into the office to pick up the paperwork because she could only print it. I asked if she could print it, scan it, and email it to me, but she repeatedly insisted that "the system wouldn't let her," even though printing and scanning are two separate processes. There didn't seem to be any effort to help or offer an alternative. At that point, I had lost confidence in the office and asked to cancel my cleaning appointment. Instead of helping me, I was placed on hold and no one ever came back. I hung up, called again, and someone answered immediately and canceled my appointment without any issue. Overall, I left feeling like the focus was on selling expensive dental work rather than providing the preventive care I originally scheduled. The lack of transparency with the pricing and the poor customer service made me decide to take my business elsewhere.

I had such a great experience! Right when I walked in, the front office girls greeted me promptly…read more Check in was fast and easy. The office is decorated so cute, it feels so welcoming. Back staff was amazing as well. Dr. Im is phenomenal! I had a filling done the same day as my consultation which I was very happy about! I was very comfortable through my entire procedure. I can't say enough great things about my experience. I have found my new dental office!

I honestly cannot say enough good things about Image Dentistry in moreno valley. I have been coming…read morehere for over a year now, and I can genuinely say this is the best dental office I have ever been to. I have always been terrified of going to the dentist because I have a very low pain tolerance, and unfortunately, i have had some really bad experiences with other dentists throughout the Inland Empire in the past. Those experiences left me scared, anxious, and honestly afraid to trust another dentist. At one point, I was living with dental pain for a long time because I was too nervous to go through another bad experience. Then I found Image Dentistry, and it completely changed my experience with going to the dentist. From the moment I walk through the doors, I feel welcomed and comfortable. Nancy and Asuzena at the front desk are truly some of the sweetest, kindest, and most caring people. They are always so patient, friendly, welcoming, and understanding. Whether I'm calling on the phone or walking into the office, they always make me feel like I'm being taken care of. They explain everything clearly walk you through what you need to know, and genuinely make the entire process feel smooth and stress free. You can tell they don't just do their jobs they truly care about the patients who walk through those doors. God bless them both because they are absolutely amazing. And I have to give a huge shoutout to the dental assistants, Stef and Victor. They are both incredibly sweet, patient, caring, and attentive. Stef especially always makes sure I'm comfortable and checks on me throughout my appointments to make sure I'm doing okay. Victor is the same way and is always so kind and reassuring. They both go above and beyond to make sure you feel comfortable and cared for, especially if you're someone who gets nervous or anxious at the dentist. Having people like them around makes such a huge difference. And then there's Dr. Tedim I genuinely don't even know how to put into words how grateful I am for him. He is one of the most patient, gentle, careful, and kind dentists I have ever met. He never makes me feel rushed, and he always takes the time to explain what he's doing and make sure I understand everything before he starts. He constantly checks on me throughout treatment to make sure I'm okay and comfortable. I have had multiple fillings, crowns, and root canals done here, and I honestly cannot believe I can say this, but I have never felt a single moment of pain or discomfort during or after my treatments. For someone with a very low pain tolerance and a huge fear of dental work, that means more to me than I can explain. Dr. Tedim is also incredibly fast and efficient with his work, but at the same time, he is extremely careful and precise. You can tell that he genuinely cares about doing the best job possible rather than simply rushing through an appointment. That combination of being efficient while still being so careful and thorough is something I really appreciate. What I love most about this office is that I can walk in with a completely comfortable heart knowing that I'm in good hands. I never have that same fear or anxiety that I used to have going to the dentist. That alone is something I never thought I would be able to say. The office is also extremely clean, organized, and welcoming. Every single person I have interacted with has been kind and respectful, and the level of care they provide is honestly hard to find. I truly feel like I hit the jackpot finding this dental office. I have recommended Image Dentistry to my family and friends, and I will continue recommending them to anyone who asks me for a dentist. If you are scared of the dentist, have anxiety, have a low pain tolerance, or have had bad experiences in the past, PLEASE give this place a chance. I genuinely believe you will not regret it. I cannot describe in words how much I appreciate Dr. Tedim, Stef, Victor, Nancy, Asuzena, and the entire team at Image Dentistry. They have completely changed the way I feel about going to the dentist, and I will always be grateful for that. A very special and HUGE thank you to Dr. Tedim, Stef, and Victor for always taking such amazing care of me, and to Nancy and Asuzena for always being so kind and welcoming. God bless every single one of you. Hands down the best dentist and dental team I have ever experienced and honestly one of the best dental offices I could recommend to anyone. I truly can't imagine going anywhere else.

this dentist allowed his assistant who is not licensed to clean my teeth, pretending she is a…read morehygienist. She ended up bruising my gums, and she was digging so deep mind you I am a dental assistant, and I know she broke the law. Do not recommend coming here at all the dentist thought I won't Notice that he and left the room and had her do the deep cleaning then I go to my other dentist and we take x-rays and the deep cleaning was not even effective. There's still calculus in my gums.

I've been seeing this dentist since i was a kid after my mom brought me on an emergency visit…read more(tooth knocked out playing bball). He makes sure your visit is as painless as possible. If you go during the evening hours the wait might be quite long, but I think its worth it.. especially after having a few HORRIBLE experiences at Gentle Dental (gentle my ass...) They also play some pretty good movies while you wait or while you're getting your teeth cleaned. Ive watched Slumdog Millionaire and Meet The Fockers there.

First time to this dental office I'm impressed! The place…read moreis really nice, clean and comfortable! It doesn't even seem or smell like a dental office! Staff is super nice and friendly! Don assisted me with x rays and was really helpful and informative. Dr.Lee is awesome lets you know what is going on and makes you feel comfortable not nervous! Would definitely recommend!

I don't trust this dentist he is so fake and the people at the front desk he has them to do all is…read moredirty Work don't fall for it. he will take all your money and don't take care of the problem Teeth and when you call him out on violating HIPAA he yells and put you out of his office by not giving the client an x-ray first before finding out what's really going on but you telling him you're in pain he doesn't do anything about the pain are showing any empathy for his patience what's going on he is a "CROOK" that's what he is he baits you in with his laughs and his music and take your money Because he knows every time you come back, he's going to get paid. by telling you it takes time for things to adjusted He is definitely a crook. I wouldn't give him a half a star..

Lovely experience! I have never liked going to the dentist, but I must say I don't mind coming…read morehere. Everyone is so pleasant, and more importantly KNOWLEDGEABLE. This office shares a parking lot with other businesses and I have never had trouble finding parking. The receptionist is really cool. The hygienists are incredible. And Dr. Blackmon is one of the best at what he does. Every visit so far has been painless and that is uber important to me! I am a chicken when it comes to dentist work. As long as I live in the area, this will be my guy.

The care quality is amazing, the dental hygienest explained things to me in a very digestable way…read moreso that I can implement better flossing practices. Also, the Dentist are top tear.

This was my second visit to Smile Dental, and it was even better than the first! I highly recommend…read morecoming on a weekday morning--there was barely any wait time, and the whole process felt super smooth. Dr. Hernandez was kind, sweet, and really took the time to listen to any concerns I had. Kelsey did an amazing job with my cleaning--my teeth haven't felt this clean in a long time! Her attention to detail and the way she explained each step made me feel comfortable and relaxed the entire time. Ashley at the front desk is always a pleasure to talk to--friendly and welcoming. Overall, I couldn't be happier with how everything went. Already looking forward to my next cleaning!

As a first time patient I would of expected better customer service from them. I called to schedule…read morea first time appointment and in order to make an appointment I have to have the medical card on hand so they can't take the number which doesn't make sense ! So how do you know if I have it on hand I'm giving you the number ! lol Maybe it's just a Friday and she was frustrated ! Doesn't make any sense unless she was explaining it wrong .

Our experience with the super dentists has been really great. My daughter is currently seeing the…read moreOrtho for braces and each visit has been a pleasant one. Mayra, Alina and the staff have gone above and beyond to ensure we are following instructions accordingly for her treatment, so much that Alina has FaceTimed me while traveling for work. Mayra also helped address insurance and billing questions in a timely and efficient manner. I highly recommend this dental office.

My son went for an exam and the staff and providers were really great. They had great skills and…read moreprovided a good patient experience. The only thing is I feel that they went with a treatment plan that would be the most costly. For example, my son had a cavity on a baby tooth that is about to fall out within 6 months but they wanted to conduct a root canal and crown. I think providing more options to parents would be more ideal.

Awesome place to get your teeth cleaned the doctor is always friendly talkative always makes your…read moreday very funny , i like her . Dr real raz is a super good dentist they accept all types of insurance i believe just give them a call very friendly staff also nice enviroment very clean. I always refer friends and family and anyone that ask me of a good dentist . Has been my dentist for a while , you wont be dissapointed Great job dr real raz and staff ! :)

So when I was little I had a very bad experience with dentists so even now I get really bad…read moreanxiety. I chose this location after reading reviews about it. I got my x-rays done and they dentist seen me and was telling me about what I needed done. So during this time I said ok just one thing I am afraid and have bad anxiety as soon as I said this she told me to "shut up". It actually surprised me I said excuse me and then she jumped up to say I'm so sorry don't report me she doesn't want to get in trouble. I then got up and said I have to go then she kept on hugging and saying sorry to me please don't report me. So definitely would not recommend and I will have to research another dentist.

Dr Eng is GREAT ! Danny @ reception is always happy and…read morehelpful The whole staff is really! Dr assistant is super nice and welcoming. Thank you Smiles West staff!

I initially enjoyed this place but it has changed over the last three years. I suspect business…read morepressures have dropped the quality of service. My last two visits I waited 30+ minutes after my appointment time before I was even admitted. The second time they actually ran out of chairs so I ended up standing in the waiting room. Once in I was rushed through my checkup and the dentist missed a major issue, which was confirmed by another dentist at another place who even showed me the x ray. The next visit the told me they told me I would be able to get a deep cleaning. I confirmed with the receptionist that day that a deep cleaning would happen but after waiting 45 minutes I was rushed through an exam then told this was just an exam and not a cleaning. Additionally they told me they do not do cleanings without prior approval from the insurance company and that it would take 2 weeks because they have to fax the insurance company the details. Very different than what I was told at the front desk. Also different than what happened 2 or 3 years ago when I went there. After two weeks I contacted the insurance company and they told me they gave all the details to them the day of appointment and they had never recieved an authorization request (which they accept via email, again different than the office told me). I called the dental office and they told me even if they emailed today it has to go through a 3rd party provider that they cannot connect me with or prove a phone number to. I asked why I am doing all the work when it appears that either they or their 3rd party appears to have dropped the ball. They stated they do not contact insurance companies. I simply went to another office and got treatment before they even sent me a followup message (which took another month) If you care about timely care, an accurate diagnosis, or accurate description of services, I would advise going somewhere else.