WARNING: DO NOT hire First Response Roofing and Construction…read more   We hired them in 2021 to do extensive work on our home, including installing new windows and replacing vinyl siding. Today, my house is in worse shape than before they started their work and I am out over $25,000.   My review is very limited due to the word count limitations by the site.  Here are the key takeaways from our experience with First Response Roofing :  1.  They fraudulently represented that they were licensed to perform the contracted for work on my home when they were not;  2. We didn't discover that they were unlicensed until it became clear that they were not qualified to peform the work they were paid to do.  One example of their lack of qualifications is that during the installation of our new Pella windows, the workers were using such force to place the new windows in, the drywall inside my home cracked.  I then noticed that the windows were installed with no window jams. I asked why they were using such force to cause cracks in the interior of my home and why there were no jams, and was given several, inconsistent explanations that made no sense.  I required that they stop work on the home until the issue could be resolved. 3. As of 9/16/2022, the work remains unfinished.  Since they stopped working, I have learned that they removed structual componenets surrounding a large window in the front of my home when taking out the old window.  They installed the new window without replacing the structual components (headers) - even though THE CONTRACT EXPLCITLY REQUIRED THE INSTALLTION OF STRUCTURAL COMPONENTS WITH THE NEW WINDOW.  In addition to the incomplete work, I have been advised that if the window isn't reinstalled with the structural compenets, the roof in that area of the home will begin to sag and eventually fall in. 4.   The lien remains today, despite the fact that they know they broke the law in placing the lien (and performing the work on my home while unlicensed).  In fact, THEIR ATTORNEY CALLED ME ABOUT THE OUTSTANDING BALANCE THEY CLAIMED I OWED FOR THE UNCOMPLETED WORK AND WHEN I TOLD HIM THEY WERE UNLICENSED, HE SAID HE WAS UNAWARE AND IF THAT WAS TRUE, I WOULDN'T HEAR FROM HIM AGAIN.  I NEVER HEAD FROM HIM AGAIN!! THE ONLY WAY I CAN GET THE WORK DONE BY A LICENSED AND QUALIFIED CONTRACTOR IS TO PAY FOR THE ENTIRE JOB TO BE REDONE BECAUSE NO OTHER CONTRACT IS WILLING TO WORK FROM WHAT FIRST RESPONSE STARTED BECAUSE THEY DON'T WANT THE LIABILITY FROM TFIRST RESPONSE'S WORK.

Almost 4 months they've pretended they were gna have someone come out and fix the leak on the 12…read moregrand metal roof that was installed last year and the secretary wouldn't give me the owners name red flag! really shady lifetime warranty of ghosting Looking to sue soon water damage

Greg was amazing! I am so happy with my new block windows. I always get three price quotes and not…read moreonly does concept have excellent reviews but their price was the most reasonable. I am so glad I chose them! Their team came out and were professional, completing the job within hours! My windows look beautiful. You will not go wrong by choosing this company. Thank you so much!

I got quotes for block windows from several places and Glass Block Concepts had the best price and…read morethe best service. These guys were true professionals and you won't go wrong using them. They replaced a garage window and 7 basement windows that my wife and I love.

We had 2 windows installed in Windsor. The process was seemless from start to finish. Jeff and…read moreMatt were amazing during the installation process. I would not hesitate referring the company or using them for future projects!

Centennial installed a front door and storm door for me on…read more Thursday, 11 April 2019. The work of the installers, Jeff and Nick was done in both a professional and timely manner. After the work was complete, they explained all I needed to know with respect to the warranty. Before leaving, they left their work area clean and tidy.

I'm not sure exactly the quality of work this company provides but I can report on they are…read moreunreliable at paying there bills. I recently began working for IDF Clean-Up and have discovered this company to not have paid a single invoice for any of the work IDF was hired to do well into the thousands. Highly unprofessional. I would think twice before doing business with this company as both a customer or vendor.

Worst roofing company we have ever dealt with. They put a new roof on our house in 2018. We have…read morebeen calling since 2018 for someone to come look at problem areas and all they've done is lie to us. They keep saying they will be out on certain days and never show up or return calls. I would Not recommend this company.

I just purchased a home and needed new basement windows. They were very helpful and knowledgeable…read morein the selection process and installation. The new glass block windows look amazing. Thank you

From the owner: We are a family owned company. We offer handyman services, Exterior/Interior door installation,…read morewindow installation, flooring, and more. Give us a call today!

*UPDATE 2/19/25* The original review is below. I do have an…read moreupdate. The city FAILED their permit and the company refused to do anything to correct it, stating that it was passed originally and now it's my problem. The permit was passed because the city was led to believe that they correct attached the drain to an exterior drain tile (did not exist) and once discovered the city FAILED the permit. I had to pay for an exterior drain system to pump water to the storm drain which cost me $20,000. Do not use this company! I will also address the business owner who commented below. Do not be deceived, they were made aware of no drain tile via email as you can see in the screenshots over a month before digging. They were to provide sufficient drainage, what do you think, did they do their job? The permit will ultimately failed as the city determined they were deceived into believing the company attached to an exterior drain tile. Yes, the company sent the drawings of an exterior drain tile attachment to the city and then did not follow through. I am happy to share this with whomever and am working on legal this year after recouping my losses. ----- First off let me say I would leave ZERO stars if I could and I hope you take a few minutes to learn why before using this company. *Photos attached* I hired this company to install two egress windows at my home in order to meet rental code for the bedrooms in the basement. The work was done on 5/21 and 5/22. Weeks prior to the work being done I voiced several concerns I had after researching Egress windows and potential issues, one of which was the way they would drain. I am not the licensed professional here and I put my faith in the them to do the work correctly. I explained that the house likely does not have an exterior drain tile and was concerned how that would work. They ASSURED me that "we are trained for this situation and have worked countless times with inspectors to insure it has sufficient drainage". I left it at that, knowing that the city would also have to sign off on the work being done. Skip forward to a week ago (approx. July 1st) when I was made aware of water on the floor in the basement. It didn't sound like an alarming amount, however, it was a foreshadow for what was to come. I was out of town and upon arriving back in town I did observe some water under the vinyl flooring in the basement and then identified that the dirt around the wells they dug had recessed a significant amount. I made them aware of this, days before the next major rainfall. I requested more dirt be brought to the house to help aid in slowing the drainage... they denied me that and said to contact them when there is 2-3 days of no rain for the new seals to dry (avoiding the question about dirt completely). The rain came and as you can see from the photos it filled up the wells. Hundreds of gallons of water between the two wells and over 40 gallons that I personally shop vac'd out of the basement. I did this in an effort to create more time for the company to rectify the mistake that was made in regards to draining the wells. Upon reminding them of the email conversation we had (screenshot below), they said "Yes I am aware of our email conversation, and drainage was added up to code and to the requirements of the inspector." I am going to be contacting the city inspector tomorrow, who I believe is also liable considering they approved this work which is CRAZY! Understand that while this is a very unfortunate situation, I made the decision to make it public because they are attempting to do NOTHING to help me alleviate the situation other than add new seals when clearly there is more work to be done. I will be contacting the city of Ann Arbor and would highly recommend

As multiple other reviewers attest, and Michigan Egress themselves acknowledge, this company is not…read moreequipped or skilled to deal with a situation in which there is not an exterior drain tile for your home (something you may not know until they start digging). Nonetheless, they will go ahead and install an egress window without providing adequate drainage. In our case, they assured us it would probably be ok and told us we could hire someone else to install a sump pump if we had flooding in the future (an option that other contractors since have told us is not ideal). After our first flood, Michigan Egress did help us repair damaged drywall. They gave us 2 leads on other companies who might help--neither of which panned out. After the second flood and repeated requests for help, they stopped returning our calls. I eventually found 2 other companies on my own who were willing and skilled to connect the egress window to an easily accessible interior drain in our house. The additional work to secure the window and repair flood damage cost us $5,000. We have learned that SAS and Diamond Creek Egress are companies offering a wider range of services and who proudly stand behind their work. Call them instead!