This burger fast-food restaurant just opened on 2023-05-26. They have hamburgers, chicken…read moresandwiches, and chicken tenders. We had to wait a long time because there is only one cook and she also takes orders, while the other staff is in training. After we ordered, many other customers came in so she had to take their ordrrs furst before cooking. We ordered at 13:26 and received our order at 13:52. I received my milkshake very late at 14:07. At 14:00, 2 sets of customers were complaining that it was taking over 20 mins for their order, so they want a refund. One customer got their fries but not their burgers. It took them 10 mins to get a refund because she had to call the owner. They told new customers they are no longer taking new orders. Other locations only take 10-15 mins for an order. We ordered the following: 1. Grilled Chicken Fillet ($9.99). 2. Cheeseburger ($9.99). 3. Oreo Milkshake ($6.99). You can choose from a large set of toppings. The chicken fillet was a large size, well worth the price. The chicken was juicy. The burger size was as expected. The outside of the burger was black. I found out it is a smash burger and supposed to be blackened on the outside. It tasted good. The milkshake was good, but I wish it had arrived with the meal rather than 15 mins later. There is free WiFi. The restaurant is wheelchair accessible. There is one gender-neutral washroom, which is also wheelchair accessible. There is free parking in the mall's parking lot. There is one high chair for little children. Review 2023-347

Stop by this place spontaneously on vacation. We walked the entire area when finally deciding on…read moreBurger factory. No one inside during peak lunch hours was mildly concerning. I got the Lucy in Sky, and my wife got the Cheesesteak. Price was reasonable. The price to portion was fair. Burger and Cheesesteak were equally good. The price was fitting that that if you were going to any sitdown place with servers cost would have been 30% more plus tip. If you're looking for a good burger or chicken sandwich, try this place!

Very handicap friendly. The food was great. The service was…read moreeven better. Thanks Kelsey

What an incredible experience! Hambrgr did not disappoint. This was one of, if not THE crispiest…read morecrunchiest chicken sandwiches I have ever eaten. The service was exceptional. The entire experience had me wishing we had a location in York Region. Burgers were amazing! Fries and poutine were the chefs kiss to the meal. I wish I had taken a pic of my hubby's burger because it was a tower of burger heaven! Pictured here are my kids burgers. If you're looking for the ultimate burger, chicken sandwich & more - you gotta eat here! ;) They have 2 additional locations in Hamilton Their menu is incredible with so many choices and options, including the BYOB - build your own burger. Giving you the ultimate burger experience. Only regret was not saving any room for dessert. This will def be our detour again on our next trip trip to The Falls. Or my next burger craving!

We came here without reservation and got a table. The burger I ordered taste good and huge, I was…read morehaving a hard time finishing it. Staff is very friendly. The patio area was small. I don't know the town so I can't say if this is a busy place.

A hidden gem. Excellent service...attentive and positive attitude from Nick, our server. Nice…read moreatmosphere for eating and there's a great bar with a good selection of beer. Food was delicious and reasonably priced. We had the bruschetta, wings, and Philly. Everything on the menu looked good, and based on the tasty food we had, I wouldn't expect less from the other items. A must visit!

As someone from Buffalo, we are certainly not lacking in delicious burgers. However, since the…read morefirst time I tried The Works, I knew I needed to go back and experience it even more. For starters, the atmosphere is incredible. Lots of seating available and warmly lit (which is very important to some people). The staff are extremely friendly. As for the food/menu; incredible. The Works offers over 50 types of burger topping selections ranging from standard to unexpected, all delicious. Also, with any burger you get the option to choose the type of bun (including a gluten free roll option!) AND the type of "burger" - you gave the choice of beef, chicken, and even the Beyond Burger, making this a wonderful choice for people who don't eat meat or want to try something different. The drink menu is a bit small but doesn't disappoint.

Great Food, fast and friendly service... If dining in…read morethere's a fantastic atmosphere, with good music. Just wish they could accommodate portion sizes for those on size restrictions, offer something above a "kids" size and smaller than the full size burger/meal!

I wish I could give this a ten star they were great I love that you can see them making the food…read moreone of the guys dropped my burger bun and instead of putting it on my food he through it away! They kept checking on us very nice customer service. Go check them out

I dont want to leave bad review but after reading some of these other reviews on the Nashville hot…read moreit had me saying "WTF" indeed. I seems like some people haven't had a good nashville hot chicken sammy. It had spice, yes. But was there that nashville balanced blend of sweetness and cayenne, no. It didnt even have the look of a good nashville. It just looked like your typical deep fried chicken sandwich except it tasted like the fish sandwich because they probably use the same oil to fry it in. The chicken was a little rubbery. I dont know if thats from undercooking or buying it from walmart but it was less than enjoyable. Anyone who wants a good Nashville Hot should be eating or taking lessons from Christos in Sarnia. Trust me. Anyways. Their WTF sauce was really good and their waffle cut fries were top tier. I'll be getting a burger next, tho

Our first poutine (from California!) and boy was I surprised!…read more I did not expect to love it so much! Fries that stayed crispy to the bottom, gravy that was just savory & salty enough and the perfect cheese pull from the curds (we got extra, do it too!). Owner/operators are lovely people, pay them a visit!!!!

Good tasting poutine. Sausage is good and decent selection of side toppings on table. Address 459…read moreWelland Avenue, St Catharines, ON L2M 5V2, Canada. Right side of Canadian Tire.

Service was polite. However I do feel like the wait time was a bit long for the service given. We…read moregot a nice spot at the end of the counter (basically near the garbage can). Food was good, but the fries were FANTASTIC!! We asked for well done burgers but it came out medium (it was still very good). We put vinegar and ketchup on our fries. It was very good with the cajun seasoning. We got a regular pop and a diet pop. The lines were being changed on the diet but he was very prompt about this. We would go back here if already in the area. The ambiance in the area was loud, I would not say this place was the absolute cleanest, but they did have their health inspection hanging on the wall which was nice!!!

Stopped off at Big Smoke Burger for lunch…read more Had the Hogtown Burger combo Hogtown comes with Swiss, bacon, mushrooms, dijon, and a really good rosemary mayo that they put on the burger Definitely a decent burger Slightly greasy but expected Got the burger medium well which was done right Fries could be a bit better Otherwise a good meal for a day at the outlets

Fabulous spot for pizza. Salads. Sandos and the Giant nachos…read more Wine and beer list is fabulous. Amazing vibe when you sit down. The food is just tasty and full of flavor.

1 Star Terrible…read moreCustomer Service and Unacceptable Treatment We visited Grist while vacationing in Niagara Falls, Canada, and I was honestly shocked by how unfriendly and unaccommodating the experience was tonight. The woman who was not even dressed appropriately, literally wearing short tight biker shorts - didn't smile, rolled her eyes and wasn't welcoming, she immediately made us feel like we weren't wanted there. She insisted we be put in danger of the barking pit bull dog who was there. And I told her that we didn't feel safe sitting next to a pitbull that kept barking at us for no reason by the way my dog did not respond at all to the pitbull who's barking at us because she's a trained service animal. I was traveling with my fully trained service dog from the United States, who was clearly wearing her service dog vest. Instead of allowing us to dine inside, she insisted that we needed some sort of service dog identification card. I politely offered to show her a letter from my healthcare professional confirming my need for my service animal. That wasn't good enough. I also explained that my dog has a registration/license number issued by my home city in the United States. She wasn't interested in that either. She just kept insisting on a card. Ontario does not require service animals to carry a special identification card, so I found it incredibly frustrating that someone working in hospitality seemed unfamiliar with the province's accessibility requirements. To make matters worse, it was raining outside, there were no outdoor heaters, and she was telling us we would have to sit outside with my service dog. Meanwhile, there was a pit bull nearby that kept barking at us. Who wants to sit outside in the cold rain, without heaters, while another dog is barking at them, just to have dinner? We were visiting from America and had been looking forward to enjoying the area, but this experience was incredibly disappointing. There was no warmth, no hospitality, and seemingly no willingness to listen or find a reasonable solution. I don't expect special treatment. I expect basic courtesy, respect, and an understanding of accessibility rules, particularly from a restaurant serving tourists from around the world. I would not recommend this restaurant based on our experience. Management should seriously consider educating its employees about Ontario's service animal laws and how to treat guests with disabilities respectfully. A smile, a little kindness, and some basic knowledge of the law would have gone a long way. Canada is awful

Nice patio and view. The burger was underwhelming and lacked flavour (couldn't taste the meat at…read moreall and lie had ours with no sauce. Chicken wings also lacked flavour. I would go for the patio on a nice day, but not for the food.

This clean and freshly decorated restaurant had excellent food I enjoyed their eggplant parm and my…read moredining companion had a great looking gluten free Ruben. Very tasty and great service!