Great place for getting your laundry done. I was assisted by a beautiful young lady who helped me…read moreas I was in town for work and had to get laundry done. I didn't get her name, but she likes apple juice!!! Pricing was reasonable and all the machines worked properly which was a win for me!

They're great when staff is there. This is the second day in a row I've tried to drop off laundry…read more Waited half an hour each time, called, looked around, and there's just no employees there lately. Other folks were coming by needing help with the machines too. I'm probably just going to find a different business.

My first visit. Fast, courteous service. Pay at drop off. I'll update the review when I get my…read moregarments back.

The customer service was great. The kiosk is one of the best ideas I've ever seen. The clothes came…read moreout perfect.

Excellent job cleaning my suits and sweaters. I really enjoy the self service kiosks and 24/7 drop…read moreoff and pick up. Someone came right out to help me setup my account when it was my first time there.

I am new to Memphis and do not yet have a washer/dryer. I wanted a wash and fold option. Found this…read moreplace and read a few great reviews. I dropped off my clothes after my run and picked them up on the way to work. 1 1/2hrs for one bag of clothes. Affordable and convenient. It may take me a while to actually buy the washer/dryer now that I know I have this service available! My only tip would be the business really needs a receipt book. They tore off a piece of paper for me to claim my clothes and note that it was prepaid.

Convenience of the app for paying and the machines themselves are nice. Add human aspect to…read moreanything and down goes the rating..summertime memphis, we had a nice day with low e r humidity. So the human attendant did some thinking and just turned off the a/c. Customer service is dead and this seals it. When you go to work and m a ke decisions based only on yourself, you shouldn't be working with the public. Its hot in there and he's not even wondering if anyone's hot. He knows he's not and thats all he is capable of thinking of

This place is horrible. It has changed. The once friendly spot is no more. The establishment was…read morefilthy. Please bring small bills when you come to this place. The machines only take $1 tokens. If you do not plan to come back you are stuck with tokens. It may work better if you use their app but this place is more expensive than I have seen around. Dryers are $1 and there is no one on duty to assist if machines take your coins.

I appreciate Ms. Christina at the location at The Tiger Bookstore. She has always been informative…read moreand kind. I love that she is a hard worker and dedicated to the patrons of this location. I look forward to her every time I visit.

Absolutely amazing laundry spot. I came in on Sunday night met Marvin who works here everyday, we…read morehad a great conversation. It's so neat, bright and clean I'll definitely be e back here again. 10/10

I have been using Mercury Valet for years, and I continue to be impressed with both the quality of…read moretheir dry cleaning and the level of service I receive. One of the things I appreciate most is how early they open in the morning. I like being able to drop off my dry cleaning before work, and their convenient location makes that incredibly easy. I also love that there is parking right up front, so when I am in a hurry, I can get in, drop off my clothes, and get back on the road quickly. Even when I am rushing, I am always greeted with a smile and a warm welcome. Everyone is friendly, professional, and helpful. They understand that I am usually trying to get in and out quickly, and they make the process as efficient as possible without ever making the service feel rushed or impersonal. Most importantly, I trust Mercury Valet with my clothes. I have consistently been pleased with the quality of their professional dry cleaning, garment care, pressing, and attention to detail. My clothing comes back clean, fresh, professionally finished, and ready to wear. For me, Mercury Valet has become my go to dry cleaner in Memphis. Between the convenient early morning hours, easy parking, friendly customer service, professional garment care, and consistently high quality dry cleaning, they make taking care of my clothes easy. I have been a customer for years, and I plan to continue using Mercury Valet for my dry cleaning and garment care needs for years to come. I highly recommend them to anyone looking for a professional, dependable dry cleaner in Memphis.

Update: I spoke with Alex on today and I must retract my…read morethoughts of customer concern from this business. He apologized, more than once, for the incorrect information that was given to me and was truly appreciative for my patronage to the business. Being in retail management for almost 25 years, I know that management/ownership that genuinely care about their customers want to know when when problems/issues occur and will do their best to rectify the situation and make sure the customer is satisfied. Alex has definitely proven to be that kind of owner. Because of his genuine care for customer service, I will continue to use the business for my dry cleaning needs. Thank you Alex for being a true genuine business owner. My name is Jefferson Walker. I'm not sure why I'm not able to write a review from my phone, so I've had to use my wife's laptop. I wrote a review a month ago in regard to an issue I had with this cleaners. There was a response, supposedly from the owner, that expressed regret for my experience and even noted that what happened should not have happened the way it did. They asked that I contact them. I have made contact multiple times in person and via phone call and was told the owner was not in and they would relay my message to contact me. I was even told today that the owener would be in later and they would give him the message. As of 5:46p.m., I have yet to receive a phone call. I began to be under the impression that the owner was actually concerned about their customers and the customer experience; but it's obvious that's not the case. It looks as though the response to the reviews is just a facade to seem concerned when the reality is it's the opposite.

This is a family owned and operated business. I gave them four suits for dry cleaning. They were…read moreready on time, done right, and the pens and business cards I forgot in some jackets were neatly placed in a sealed envelope and handed to me at pickup, including a nice Mont Blanc pen.

Took my daughter's wedding dress to be steamed before the wedding. Had been altered but was clean…read morewhen picked up and tried on once, perfectly clean. Left at this location for a week, picked up on a Saturday and did not try on until Sunday. The train was dirty like it had been burnt with an iron or drug on the ground. Returned on Monday to rude and unprofessional owner and son. Was told that my daughter had worn it outside, I could not prove that it was clean when I left it. Found myself being called a lier many times. Left with a dirty dress and nasty taste in my mouth. 1500 dress was ruined for a 55 dollar steam. Do not use this location! They deserve a 0 stars.