Lily Massage is my favorite place for my body massage . Rose is the BEST massage teraphhist!…read more and the owner Lily is amazing too ! highly recommended

I've been coming to Lily Massage once or twice a month and always enjoyed the massage quality…read more Unfortunately, today's experience with one of their staff members completely ruined it for me. I called around 10:30 AM to check availability. The employee (said her name was "Amy") responded in a very dismissive way and didn't clearly answer my question. She suggested I come around 11:30 or after 12 but didn't offer to book an appointment or even ask for my name. To avoid wasting time, I called back around 12:30 PM to confirm availability before heading over. That's when things got worse. She raised her voice and said: "I don't know where you are, what time you'll get here, or how long it takes you!" I was honestly shocked. I was just asking if there was availability -- a completely normal question. Instead of helping, she stayed rude, gave vague answers again, and didn't offer any solution like making a reservation. When I asked how their booking system works, she still didn't clarify anything. When I asked for her name because of her behavior, she refused at first, then got defensive, said she would "talk to the owner," and hung up on me. I've never been treated this way as a paying customer. It's disappointing because I actually liked this place, but no service is worth being disrespected. There are many massage businesses out there -- and customer service absolutely matters. If this is how customers are treated, it's only a matter of time before people stop coming back.

Great place for an incredible massage! New management; newly renovated; New phone number is…read more425-985-9260. New store hours are 9:00 am to 11:59 pm. If you need something after hours, call and set up a time. The web site link is also not theirs. They don't have a web site.

(This visit was early last year)*** Went there with a…read moregroupon, lady said we changed management and we do not accept any old coupons after a bit of back and forth, she redeemed it, but the massage was horrible, she went out two or three times and looked like she had no idea how to massage. then asked for tip after a 40 minute massage for 1 hour. I gave her 20 dollars just to get out of there. I felt because I had the groupon I got different/bad service, but I give 2 stars because they tried and did not kick me out.

Not fancy but an incredible deep tissue massage. Worked out all the knots in my neck. Haven't had a…read morestress headache for over three weeks now!

this place is disgusting and would not recommend. the lady at the desk is very rude and extorted…read moretip from me

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

Ruby is the best i love to laugh how about you? check it out you will truly love Ruby and if she's…read morebusy see Coco.

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

Haven't posted a review in a while and felt compelled to warn others…read more Any time my boyfriend and I are in Everett, we go to Lomi Lomi and will usually invite family or friends to join us from time to time and although there are flaws, we usually ignore it due to the kind and attentive masseuses. Unfortunately, today will be the last day that my boyfriend and I will be there. I'm unsure if who I had was new but the receptionist seemed to be my masseuse. She left the room 8 times during my 60 min. massage and when she got back to the room the second time, she had pressure on my calves and held it there and while doing that, I felt her other hand texting!!! Not only that, she asked me if I wanted medium or hard at the beginning of the massage and I asked medium. When I tell you that was no where close to what I wanted and was waiting to speak up to request her to go softer, she ups and leaves the room again to check people in or whatever she was doing. The massage felt rushed, rough and borderline disrespectful. I felt like a dirty laundry pile every time she moved my body to a certain area or threw the sheet back on to cover a part of my body. She didn't even ask if the hot stone was ok and she actually rubbed it on my back for less than 20 seconds rushing it through. THEN, when I laid on my back- she was so rough that the sheet kept on moving further and further down that my left nipple was almost exposed and she didn't even fix it!! All she said was, "all done. Thank you" and I fixed myself before she opened the door. She was like a person who is too good or have done this for too long that she got complacent and didn't care what was happening to the client. The best part? She kept asking for cash for discount which is fine and I told her I'm waiting for my boyfriend since he'll be paying. I didn't know my boyfriend went to the car to get cash but he told me he told her and she didn't explain anything and kept telling me to sit down to wait and the way she gestured it was like there was no trust. I told my boyfriend to tip $10 each (we usually tip $20 each) and when he handed her the $20 cash for 2 masseuse, she said "that's it? For 2 people?" Yes lol. What do you expect? Oh, and my boyfriend didn't even get hot stone. @Lomi Lomi- Every time we went here, we didn't mind the noises from people coming in or by neighboring stores. I'm unsure who this person is, but this needs to be fixed. The treatment, lack of etiquette, atmosphere and everything else was by far the worst experience we've ever had. What should be a peaceful and relaxing massage, was actually the most stressful and painful massage I've ever endured. Please train your staff better.

Great massage today…read more Nice clean space I appreciate how well Mia the therapist listened to my pain levels . Highly recommend this place

Go see Chantil, she is the best massage therapist I've ever had! She will cater to your needs and…read moreuses a variety of techniques. She really knows the body and all its functions.

pretty good massage, definitely overpriced though. I've had better massages for half the price,…read morehowever the staff was really nice and space was very clean.