TERRIBLE SCHEDULING & VERY RUDE. We are LONG-TIME CUSTOMERS. Yesterday, we had an appointment that had been booked FOR WEEKS with Lake Irrigation to turn on our sprinkler system and test our backflow, but (consistent problem), THEY DID NOT SHOW UP. We wasted a day waiting for them at home. They also did NOT CONTACT US to let us know they wouldn't be coming. I've called them twice and texted twice...NO RESPONSE. My wife (calling from a different phone) had no problem getting through. The lady who handles scheduling (Karen) said in an annoyed tone (NO APOLOGY), "I'm out of town. I don't know if you were on the schedule. I can't even look at this until tonight." Again, no apology. No attempt to re-schedule. My wife asked, "Wait, you don't show up and you can't even reschedule me or tell me when you're actually going to come do the job?" The lady snapped: "I'm not home!" and HUNG UP ON MY WIFE.
I spoke to this woman twice in the past month about this appointment: ONCE to book and ONCE to confirm they will also do a backflow test. She confirmed both and I even texted her our CCN# earlier this week.
One more thing: WE DOCUMENT EVERYTHING. On June 22, 2023, we had ANOTHER APPOINTMENT to turn on our sprinklers. Lake made us (again) waste an entire day, NOT SHOWING UP, not contacting us and not apologizing. I have no idea why we kept doing business with Lake Irrigation, but we will NOT make that same mistake again and are looking for a good alternative in our area. read more