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    Lake County Veterinary Clinics

    4.3 (6 reviews)
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    Services - Lake County Veterinary Clinics

    Pet physical or wellness exam

    Pet vaccinations

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    North Shore Veterinary Hospital

    North Shore Veterinary Hospital

    (17 reviews)

    20 years ago, the practice was a typical veterinary practice, where you called for an appointment…read moreor brought your pet in emergently and your pet was evaluated and treated. Then, they revamped their practice to fit in more rooms and got rid of the waiting room, forcing people to wait with their pets in the parking lot. Now, you can't get a person on the phone and they won't take sick pets, only well pets. I now go to Superior.

    North Shore is my go to primary vet for my pets. It's expensive but in the past I haven't minded…read morepaying that for above and beyond customer service, as it is a business after all. My problems with NSVH have started recently, with honestly really poor customer service and blatant rudeness from staff. When you have a staff member working the phone, as a business it's your job to make sure they are providing adequate service to the standard your clients pay for. I do not want to be cut off or interrupted, I do not want to be hung up on, I do not want to feel stupid or brushed off during my interactions because the woman working the phone wants to rush through my call. I can overlook rude phone service, but I can not overlook it when it comes to in person care as well. I am a young pet owner and I know it may be hard to take me seriously, but I think over the course of 7 appointments I have met maybe 4 vet techs/vets that have actually treated me like a person. I am a human that is worried for their pet, I may have questions and that's okay, but it is not okay for a business to allow rude or belittling behavior. I pay almost twice as much for the "exceptional" service NSVH claims is their practice, which is beginning to feel not worth it. Seriously, this place could be as great as it once was with a little extra attention to customer service! Also, talk to the morning shift phone staff; it's gotten to a point where they just aren't doing their job, and that's honestly poor management.

    Lake County Veterinary Clinics - vet - Updated May 2026

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