The doctors were friendly, knowledgeable, and went above and beyond with the care of my dog. My…read moredog had to get blood work done biweekly for the last 6 months of her life, and they even were kind enough to personally email me the results while i was out of town and explain them to me, and also notify my dog sitter of any med changes. I have zero complaints about the staff or doctors. In my opinion everyone of them goes above and beyond to make sure your animal is getting the best care available.

I would never take a pet there again.. I am having to put my…read moredog down, in part due to what happened while in Dr Nelson's care. She broke my dogs jaw and it never healed right and all we got was a "Sorry, it happenes some times" and she needs to be on soft food for the rest of her life, also she couldn't play with her balls/toys and that affected her life a lot. This is just my opinion...but had we been told what COULD happen when she was doing the dental cleaning we never would have said Ok to it. My dog has lost her will to live, she is depressed and NO there is nothing else wrong with her. She is was a very healthy dog until her jaw was broken by Dr Nelson.

Dr. Colleen is a compassionate, and incredibly skilled, knowledgeable veterinarian who works with…read moreher patients to provide the best care. She does not prey on patients and push expensive, unneeded treatments. She and her staff are simply awesome. You will not regret using her services.

Ashley the reception must hate her job, what a c***. No need…read moreto yell when i said i'll have to call you back. Had to put my dog down here once worst mistake. The vet was amazing while we had an animal emergency. But kick the receptionist to the curd.

I could not speak highly enough of Dr. Gerber. She has been our vet for twelve years now and in…read morethat time has cared for six dogs and three cats of ours, dealing with some very complex and demanding medical challenges, including pregnancies, ligament surgeries, and a serious, rare digestive disorder that would have killed one of our dogs had it not been for Dr. Gerber's refusal to give up on her. Dr. G gives her full attention to every patient and makes sure to explain everything carefully. She always lays out treatment options in detail, and compares the costs an benefits of each alternative. And if she shines in the clinic setting, she is absolutely stellar in her followup and after-hours accessibility. When you need her, she is there. Period; no ifs ands or buts. Negatives? About the only thing worth mentioning is the fact that she runs a one-person practice, so when she goes on vacation, or attends continuing education sessions (and she is diligent about keeping her skills up to date) there is no second doctor to take over, so it's a good idea to get to know a backup vet in case of emergencies while Dr. G. is away. Some of the other area vets are wonderful, but we learned by experience that there's at least one who is not.

Dr. Gerber is a wonderful vet! She cares about the care of your pet and you. She is very…read moreknowledgeable and she is as good as it gets!

Absolutely wonderful veterinary practice for all your beloved pets!…read moreI bring my two dogs here and get the most professional and budget friendly service. I have had other vets for my dogs over the years but am so thankful I am coming here with my fur babies now! Dr. Dahl is the best!

I take my now senior cat here and they have ALWAYS been so calm and patient with her (and me!). I…read morehad one vet do an exam right on the floor with her on his knees when he sensed her anxiety. Because of this, she is now way more comfortable going and is the best girl! They go above and beyond and everyone is amazing here!!! I actually just moved to Duluth and will still be going back to superior because of how great they are!!

20 years ago, the practice was a typical veterinary practice, where you called for an appointment…read moreor brought your pet in emergently and your pet was evaluated and treated. Then, they revamped their practice to fit in more rooms and got rid of the waiting room, forcing people to wait with their pets in the parking lot. Now, you can't get a person on the phone and they won't take sick pets, only well pets. I now go to Superior.

North Shore is my go to primary vet for my pets. It's expensive but in the past I haven't minded…read morepaying that for above and beyond customer service, as it is a business after all. My problems with NSVH have started recently, with honestly really poor customer service and blatant rudeness from staff. When you have a staff member working the phone, as a business it's your job to make sure they are providing adequate service to the standard your clients pay for. I do not want to be cut off or interrupted, I do not want to be hung up on, I do not want to feel stupid or brushed off during my interactions because the woman working the phone wants to rush through my call. I can overlook rude phone service, but I can not overlook it when it comes to in person care as well. I am a young pet owner and I know it may be hard to take me seriously, but I think over the course of 7 appointments I have met maybe 4 vet techs/vets that have actually treated me like a person. I am a human that is worried for their pet, I may have questions and that's okay, but it is not okay for a business to allow rude or belittling behavior. I pay almost twice as much for the "exceptional" service NSVH claims is their practice, which is beginning to feel not worth it. Seriously, this place could be as great as it once was with a little extra attention to customer service! Also, talk to the morning shift phone staff; it's gotten to a point where they just aren't doing their job, and that's honestly poor management.

Not a regular client, but they were incredibly helpful and provided probiotics for my cat to get us…read morethrough the holiday until our regular vet opened. Everyone was kind and welcoming!

Best vet I have ever visited. They were so kind in caring for our 2 senior chihuahuas. We took our…read moredog to cross the rainbow bridge and I highly recommend them to anyone, they made the experience as nice as it can be.