Extremely Disappointing Experience for Families…read more
First things first: this is not a family-friendly resort. It seems far more geared toward business travelers looking to drink and socialize or retired guests than families with children. There is nothing inherently wrong with that, but as a family of five, our experience was extremely disappointing. We came here expecting a resort where we could enjoy activities together as a family. Instead, we repeatedly encountered closed doors, unavailable activities, and staff telling us no.
We arrived around 2:30 p.m. and attempted to check in, only to be told that check-in was not until 4:00 p.m. While waiting, my wife saw an opportunity to book a sunset horseback ride with our eight-year-old daughter. We located the activity desk and were met with an abrupt no. The explanation was that reservations had to be made before noon and they could not prepare a cheese tray by 5:00 p.m. in time for the ride. My wife offered to forgo the cheese tray entirely, but we were still told no. Apparently, there was no interest in finding a reasonable solution or accommodating a paying guest.
To kill time, we took the children to the pool. While the kids enjoyed swimming, the pool was not heated, which was another disappointment.
We then attempted to arrange a golf cart tour of the property and were promptly told no again. The employee explained that they do offer tours, but they could not accommodate us that day. We attempted to try for our second day by leaving a voicemail which was never returned.
The resort also advertises a theater that plays movies. When we walked inside, it was clearly undergoing renovations. Another advertised amenity that our family could not enjoy.
That evening, my wife and I had a 6:00 p.m. dinner reservation at Candelilla. We decided to stop by the Thirsty Goat at 5:00 p.m. for a drink and sit outside while waiting for our reservation. Before we had even fully opened the door, someone stopped us and informed us that children were not allowed inside and that guests had to be at least 18 years old. I understand that establishments have rules. The issue was the abrupt, demanding way the message was delivered. We had planned to sit outside, we just wanted a little time to collect our drinks before heading outside. We directed our children to find a table outside and joined them shortly afterward with our drinks.
Once seated, a group of what appeared to be traveling business professionals sat next to us. We were subjected to loud profanity, conversations about cheating on their wives, and boasts about how much money they made. We eventually decided to move. To be fair, the behavior of those guests is not the resort's fault. However, it certainly did not contribute to a pleasant family experience.
The following day, the same pattern continued.
We entered the lobby, where a small saddle was displayed at approximately a child's height. My youngest tried to climb onto it and was immediately met with a firm no and told that it was for decoration only. To be clear, this saddle was sitting in the middle of the lobby with nothing around it to suggest it was part of a restricted display. My children then tried to stand on a baggage weight station and were also told no. Again, it was sitting out in the open.
At some point, you have to ask yourself: what exactly are children supposed to do here?
Every time we tried to find something to enjoy as a family, we seemed to run into another restriction, another unavailable activity, or another abrupt rejection. We were not asking for special treatment. We were simply trying to enjoy the amenities and experiences the resort advertises. Instead, the overall impression was that families with children were an inconvenience.
The bottom line: The location is beautiful, and the outdoor patio areas were excellent. For the most part, the staff we encountered were friendly. I can acknowledge those positives while still being honest about how disappointing this experience was.
A beautiful property does not automatically make a great resort, and advertised amenities mean very little when guests cannot use them. The repeated lack of flexibility, the unavailable activities, and the overall lack of family-friendly experiences made this trip a letdown.
As a family of five, we will not be returning. I would not recommend this resort to families looking for an enjoyable, welcoming vacation with their children. Based on our experience, there are better places to spend your money if your goal is to make family memories rather than repeatedly hear the word no.