ABSOLUTELY THE MOST TRAUMATIZING HAIR EXPERIENCE OF MY ENTIRE LIFE. I was a patron of Laicale for years until the most horrific incident in which my hair was extremely over-processed and physically fell out in chunks in the chair like someone who just had chemotherapy. When I started coming to Laicale, I saw Sara, but she traveled frequently and I eventually began seeing another stylist who had more availability. I came to see him one day for ombre color/balayage which was to be applied naturally to my hair. I wasn't going platinum blonde or anything, just some lighter brown accents to my medium brown hair. I hadn't dyed my hair in over a year and it was long and extremely healthy with a lot of virgin growth. For whatever reason, the color processed extremely unevenly and the stylist asked if I could come in the following day to do a second process. This seemed like a short time interval to do more than one bleach processing, but I trusted my stylist. I asked him repeatedly if this would be damaging to my hair and he assured me it would not. I offered to wait if there was any risk to my hair but he insisted and continued to reassure me. When I came in the next day, he was multitasking with another client and left me in the chair with bleach on my head for so long that it burned horribly and felt like knives were stabbing through my scalp. I had to come get him to ask if the bleach had been left on too long and I knew something was wrong when he began removing the foils and massive chunks of my hair (inch sections) were just breaking off. I tried to remain calm but I was panicking, as was the stylist who was literally shaking, drenched in sweat, and apologizing. He tried to tell me the damage could be reversed but I knew it was too late. The cuticle had been completely stripped from my hair, the texture of my hair felt like stringy stretchy gum, and my hair was SO irreparably damaged it could not even be dried with a blow dryer. I left crying with wet hair that just kept falling out as I made my way home. I know hair is a superficial thing, but this is every woman's worst hair nightmare. As I walked out, I saw everyone who was left in the salon looking equally as horrified. Laicale eventually did refund my money, but I had to call 3 times to even get a callback from the receptionist, Anja. No one was very compassionate or understanding about what happened and tried to downplay it. The incident sent me into a pit of horrible depression where I didn't even want to leave my house or be seen in public. A week or so later, Sara cut my hair into an extremely short bob which was the only option besides shaving my head. The color remained very uneven and blotchy, but I was too scared to apply any additional chemical products to. it. It took about two years of growing until I could style my hair in a way that looked good again and actually get a brush through it. Everyone who has cut my hair since then has been shocked that my residual color was applied by a professional and I just lived with it because what other choice did I have. Years later, I am still absolutely appalled that this happened at a high end salon and absolutely appalled at the lack of compassion that was shown after this horrible mistake. I've wanted to write this review for a long. time, but genuinely had PTSD from it and finally feel like I have recovered. EXPENSIVE SERVICES DO NOT ALWAYS HAVE HAPPY ENDINGS PEOPLE. read more