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    Laguna Digital

    5.0 (9 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Laguna Digital

    Copymaking services

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    2 months ago

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    3 months ago

    Great for printing plans. Just email them and they will get it back to you. Fast and on point.

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    4 years ago

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    Staples

    Staples

    3.4
    (150 reviews)

    Look for Chris! He's an amazing guy! I needed stuff to be printed and I was asking if he could make…read moresure the outcome was centered. Other locations have looked at me weirdly and said they couldn't. But Chris? He took the time to explain to me about different machines that the other locations might not have. So now I know what to look and ask for whenever I need to print something at Staples. I was talking about machines but in this location? Definitely look and ask for Chris! I didn't need to have my certificates reprinted again and again since Chris knows his stuff and he did it wonderfully. Didn't even have to ask for a sample. He's great!

    On June 6, 2026, I visited Staples to print some documents. While I was using the self-service…read moreprinting area, I witnessed a customer with limited English proficiency asking an employee named Julia for assistance. Instead of helping her, Julia raised her voice and repeatedly told the customer to print whatever was on her phone while pointing toward the self-service machine. At the same time, a young man nearby was also struggling to print his documents and appeared ready to leave without completing his task. The customer who had been spoken to by Julia asked the young man for help. He tried but was unable to assist her. They then asked me for help, and I assisted both customers with the printing process. After I finished printing, I approached the print services desk. Julia and another associate ignored me. I had to ask them to at least acknowledge my presence and let me know they would be with me shortly. One of the machines I had been using indicated that it was jammed, which I wanted to report. I also informed Julia that I did not appreciate the way she had spoken to the customer with limited English proficiency. I explained that a language barrier does not make someone deaf and that raising your voice is not appropriate customer service. Julia responded that she was not yelling, stating that she was not speaking to me that way. However, the customer she was addressing was still visibly struggling to understand the printing process and did not receive the assistance she needed. I then requested to speak with a manager. Julia informed me that the manager was at lunch. While I waited, Julia walked out from behind the service desk and handed me her business card, stating it was so I would not misspell her name. It appeared she was willing to leave her workstation to make that point, yet she had not been willing to provide the same level of effort to assist a customer who genuinely needed help. My concern is not only the lack of customer service shown toward me, but more importantly the treatment of a customer who was clearly struggling with a language barrier and simply needed assistance. I believe all customers deserve to be treated with patience, respect, and professionalism.

    Laguna Digital - copyshops - Updated August 2026

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