If I could, I would give ZERO stars. My mom was referred to this facility, been nothing but compliant, only to recieve the worst care. She has been denied copies of her reports and records through their office. She also is UNABLE to use her wheelchair to get into the building let alone inside the facility. She and I both have tried to call the corporate number multiple times either to go back and forth with the automated system or when able to leave a message with "corporate" not receive any form of correspondence in return. I'm going to be filing a complaint on her behalf through the BBB and with the ADA. This facility is a complete joke. I'm not sure how they have gotten away with being in business for so long. read more

DO NOT GO HERE!!!!!! This is the 2nd time I've taken off work to bring my wife for a procedure that their equipment is down. Last month they didn't have all the supplies so we rescheduled for today. Now they machine is down. We called yesterday to make sure everything was good for today's procedure and they said yes it is. Today's appointment was for 9am, it's now 2pm and they can't give us an answer when the replacement will be here. She hasn't eaten since last night. COMPLETELY UNPROFESSIONAL STAFF!!! WASTES EVERYONES TIME AND THEY DON'T SEEM TO CARE You come for a procedure, you expect to have it done!!!! To have to come back the next month and still can't have the procedure because your equipment isn't working is an outrage!!!!!!! Staff doesn't even call you to let you know. They just keep having patients come in and making them wait all day for nothing. STAY FAR AWAY FROM THIS PLACE!!!!!!! read more

I truly wish I could give them zero stars. Im under 18 and have bad pain issues. I was referred here and got an appointment in August 2019. Care was ok. However staff, in particular Analene Caesar are SO unprofessional. Because I am underage she is required to ask my mom questions and information. She did NOT do that once. When my mother had a question, she was ALWAYS interrupted by her. My mom never got any questions, comments, or concerns out. That's of least importance so far. During my first round of MBB injections, Dr Balbas left the door open while I was in the procedure room lying on my stomach with my scrub shorts down and my body exposed. This happened AGAIN during my second injection, which they changed to epidural. We filed complaints and nothing ever happened. They treat their patients like lab rats. A couple months ago they switched up my injection type for no reason and said it was because they thought it would help. Later they ordered a SKIN biopsy (I have back issues) without!!!!!! telling us anything about it. We only found out because the insurance rejected the order. The only care they could offer me throughout this entire process were injections they kept changing without reason, every time, and muscle relaxers. They have tried giving me: MBB, epidural, skin biopsy, platelet rich plasma, random testing, etc. On my last visit, something I didn't expect but wasn't surprised about happened. I was having my follow up like always. Analene Caesar, out of the blue, started rambling on and on about how they are not surgeons, which is pretty obvious because they would never make it. She then proceeded to ask me if I understood English. Which I have spoken completely fluently with the loss of the accent of my native language since the first day I was there. Which is so unprofessional on her part because she KNEW I spoke English and even spoke better than her. She then started refusing me any more care and said she was sending me back to my primary. That I could get a referral to Stanford but otherwise she was done (with her job???). We asked for a referral that day, April 30. Which to this day they still haven't sent. After this whole situation of being refused care without reason, she ordered an MRI without saying anything. Again. She ordered an MRI for a patient that was no longer hers. After making an episode in the room about how she wasn't a surgeon and couldn't fix everything, then locking me out, she ordered an MRI. When we called and asked why, if she had literally kicked me out, she said "It's only if she wants" and said nothing more. She also ordered a new medication without saying anything about it, AGAIN. I only found out because the pharmacy called. This facility is filled with so many unprofessional people who call themselves staff. It's messy, it's unorganized, and they are super rude. Health care is NOT a game and no medical professional should act like this. I would avoid this place as much as I possibly can. Please find better care. read more

This place is very unprofessional the front desk staff act as if we are a burden the failed to give me proper instructions for a MBB medial Branch Block and when I told the dr that I had taken a nsaid "blood thinner" 3 days before to calm period pain he stated to me that he has to agree with what his staff tells him that's a bunch of garbage if there were no patients this place wouldn't be in business as a medical professional myself I would send a dying pigeon there for help the building is old and out dated it's a converted assisted living facility with poor staff and doctors BEWARE OF THIS PLACE!!!!!!!!! read more

LAGS Medical License # FNP 32638 expired 10/31/20 !! When I went to an appointment there was no doctor on site. Receptionist said they would call me to reschedule. NO services received and I received NO phone calls. They fraudulently billed me $250 for the office visit which I am currently disputing. I think their Merced office is permanently closed and their medical license expired. read more

Great provider and staffs. Everyone is friendly. Though the facility does need an update. I feel that everyone should respect and be grown up and not act like a child. you are in a doctor office. These girls are so nice and is just doing their job. read more

This establishment should be ashamed as a whole. The doctors don't care about any medical condition you have. The nurses are not friendly and give you a blank stare in the room while the doctor talks. The Doctor will also lower your prescription without consent if you deny taking a skin graph test, like WTF. The doctor stood in front of me and said, " I don't know why I'm prescribing you medication when nothing is wrong". When in reality I've had a swollen foot for 9 years(misdiagnosis after another & 4 surgeries) PCOS, Pelvic floor tension Myalgia, and a herniated disc in my back and she claims nothing is wrong??? SMH. I have never been more disrespected by a clinic in all of my 28 years of life. Also, If I ask to switch meds or the dose, they will question you and talk you out of it. I thought I was here to get help and manage my pain? Sadly, I have medi-cal and that's why I'm treated the way I am here. You basically come in here suffering and leave feeling the same. Let's just say, this place makes my anxiety rise because I never know how I will be treated at my appointment. read more

*I had to travel over 2 hours to this appointment*The WORST facility thus far. It's old and seems like a back door doctors office/ OR center. I've had back injections done today, waited 3 hours passed my appointment time!!!! Only **ONE DOCTOR ON SITE** I was probably his 30-40th patient so imagine how he could careless about me and my well being at that time (12pm) appoint was at 9AM. So, the Doctor was insanely rude towards me, along with his male assistant and female assistant, not to mention it was super painful and no explained any of the steps to me as to what was going on and what they were doing. I was baffled and almost wanted to cry by not only the pain and discomfort but becomes I was treated so poorly. the staff and doctor pretty much called me a liar, saying no one ever feels pain or should feel pain.Sorry people but he was behind and like I said was probably his 30-40th patient from MORNING APPOINTMENTS. He was sloppy and wanted me out so he can jump onto this next victim cough cough I mean patient. He Also stated To my face I was "A baby and the biggest Whinny patient of his today" It was quite obvious I was distressed due to the pain, just by my body movements and moaning of complete dire pain. They said they would fax over my prescriptions for pain, inflammation and muscle relaxer and call my pharmacy by 4pm well it's 8pm and nothing was ever faxed so I'll be dying in pain all night. It's a pain management facility but it is far from that. All I heard was "I'm too young to be taking anything for pain" hello I have back issues and neck. I'm not lying , you've seen my chart. Mind you this is my second visit , I'm not an addict. But in the mean time until we can find a proper long term solution, please keep me comfortable. especially after the traumatic appointment today. I wish I could give ZERO STARS! I was assured last month that this months appointment they would do a courtesy refill. read more

Horrible place never coming back! I had a pain mgmnt dr in Salinas but because I moved to Los banos my new dr referred me to this place. Came in during summertime and they had no air conditioning and it was so hot I couldn't wait to leave. My Salinas dr and his staff are very professional this was not the case. While the doctor was talking to me the whole time the assistants (there were two of them) were also in the room one almost continuously staring at me til I'd look her way then she'd stop but as soon as I started talking again she'd stare. Staring is rude and makes ppl feel uncomfortable so stop already have some manners. Anyways I decided I was never coming back due to my experience so I now drive to Santa Cruz and Salinas to see my old dr. It's so much worth the extra distance and time. This place was like a cow farm, hot stinky and your treated like your just a number. No thanks! Th is is what they call low budget medical care, and even if your a Medi cal recipient you should still be treated the same as anyone else. Never again, this place is too ghetto and ratchet don't waste your time find an alternative even if you have to drive farther. read more

I was anxious about my appointment after reading reviews. To my surprise I found the staff very helpful and the doctor very thorough. The doctor explained his plan where I was able to understand it. Look forward to see how it plays out. I would recommend picking up the paperwork prior to your appointment. read more

Most caring people and excellent location all over for all needs that provides a care team caring towards recovery.

Very helpful staff. First visit the paper work is better done before you go. Dr was very nice and I was so happy to hear his plan for pain issues from Trigeminal Neuralgia. read more

Please do not go here. I wanted to share with everyone who is thinking of going here for care. Beware. Unprofessional and very disrespectful nurse practitioner who thinks everyone is seeking drugs. Seriously, I hope she endures much pain in her life to see what it's like to be in pain. They will only give you pain medicine if you do the things your told that are so unnecessary. They are cheating medical and Medicare and insurance companies of thousands of wasted money. I've worked for three Drs. in different offices and never experienced anything like this. This place should be closed immediately. And the girls who work there who call in your prescriptions don't care if your in pain. Should not be working there if you don't care. Pain is a very hurtful condition. We need to be treated with gentle caring care. So please don't go here. Don't waste your time. We need real people and real Dr.s who know how to treat your pain with care. DEA look into this place. Medicare officer look into this place. read more

Poor service the doctor takes for ever you will be waiting in the waiting room for more then 3hours to be seen if i will be you i will just go with a different doctor read more

Recently my doctor of 25 years retired and I had to find someone else to manage my pain medications. This is the place He refered me to. I knew there would be paper work to fill out so once I had my appointment date I went to the office and picked up the paper work for both myself and the person I am the caregiver for. I had both of our medical records with me at that time and asked if they wanted them at that time to start our charts so we would be ready to go when our appointments arrived. They agreed to do that. When we arrived for the apppointments, even though I am the caregiver for one patient they did not allow me to go into the exam room with him. I have complete medical power of attorney and he has a lot of memory problems yet he had to go alone. As of today he has no idea what they told him. My appointment was horrible, they had no records of my past medical history? Claimed they would not have taken them like I claimed, but they did have my clients history that I dropped off at the same time. They treated me like I just wanted drugs for nothing even though I have several major problems that have taken 39 surgeries to fix. The PA, not doctor had not even heard of one of my many diseases? She wants me to see other doctors in the clinic. I have my own "other" doctors treating me and I will see a neurosurgeon for MRI's of my back if needed. It took my group of doctors 5 years to find the right combination of medicine for me to be able to function as a almost normal 70 year old person and she wants to upset the whole program that the therapy and drug combination works for me. I am 70 I want the last 10 to 15 years of life LIVABLE. She refused to listen to anything "I" said and talked over me like I was stupid. I am the one that has lived the 50 years of surgery and pain, she has read a few books. My client has a SHATTERED HUMERUS all she did was refer to his shoulder problem? His Humerus is growing new bone slowly but it is extermely painful. We are not addicts off the street begging for drugs, we are human beings living with pain. Myself with longtime chronic pain due to trama and disease, My client with a injury in need of short time pain relief. This is a joke, I will find another place even if we have to drive far away, no empathy no compassion, did not follow rules for caregivers in room. And Where Did MY Records GO?? Who has my SSN DOB ETC. They did not take that seriously either. They faxed pain meds to Pharmacy and I did pick them up, not the ones she said she was going to give me or him but will have to do until I find a REAL Doctor. read more

staff friendly doctor explained before doing procedure yet dosent seem understand much of cerebral palsy and involuntary spasms