I've been a member of Lagree YYC in Calgary for over a year and recently experienced a 12.68% price increase on my unlimited membership from $372.74 to $419.99 without any notification. This brings the annual cost to $5040, more than most people make in a month. There is no discount if you commit to 6-12+ months like competing studios in Calgary offer. My feedback was dismissed, and there was no effort to show they cared about feedback from their members.
Lagree claimed they sent an email notifying me of the price change, but I never received it. They just copy-pasted the email in their response, which didn't include the actual new amount. Lagree stated the price hike was to fund a new studio, which unfairly affects existing members.
After raising my concerns, Lagree abruptly terminated my membership, refunded only this month's payment, and canceled all my pre-booked classes, including 5-6 additional paid classes. (Without refund) Their own staff urged me to email management because they don't listen to staff either, clearly indicating a very toxic workplace. This unprofessional response has disrupted my schedule and created a negative environment for both members and staff. read more