Had an appointment 6 months ago and everything went fine the doctor was great! My next appointment was scheduled 6 months out which is tomorrow. Get a call today saying that my appointment needs to be rescheduled and at the next appointment not for another 7 weeks. When I said seriously?! The lady responded with "well it could be March". So an appointment I've been waiting for for 6 months and very much needed is pushed to the side because of poor planning? read more

BE PREPARED they do NOT CARE!! They're ONLY after your MONEY!! I had been fighting an infection for several weeks. I saw my primary doctor, I visited my dentist and finally went to Lafayette ENT when I was told they wouldn't take Aetna or Care Source Insurance. They also told me I was required to get a hearing test for $300+ that I would obviously have to pay for out of my pocket. I thought it was odd that they'd require a hearing test under the circumstances. I visited the Urgent Care 2x and on my last visit at urgent care, Dr Riggs graciously set up an appointment with Lafayette ENT without requiring a hearing test. Yes, I called other ENT's in town but they had a similar waiting period and with the reputation of Dr Berner and Dr Loy's I could only assume their unretired piers would be of the same quality. WOW, I WAS WRONG!!! So, I waited several weeks and my day finally arrived. I was hoping that painful sleepless nights might soon come to an end AND I might be able to hear again. But, much to my surprise, after waiting 8 weeks(?), I went in with a little bit of excitement that relief was just around the corner and experienced a "who gives a damn attitude" that now requires a hearing test or callously phrased, "see another Dr"! In all fairness, my experience was with "Dr". Wilson. What happened to a dr's oath!?!? "I shall do by my patients as I would be done by........" What kind of a human being would set up an appointment under false pretenses then try to bilk more money out of a patient when they arrive(8 weeks later in pain)before they would even consider treating them. I'm only presuming the kind of person that would break their own arm patting themselves on the back while complaining to their yacht captain about the quality of their caviar. I learned my lesson! I'll NEVER RETURN and my next call is to the state medical board. B. Parks read more

Don't bother unless you have all day free and are highly patient. Dr. Duberstein is good. Thorough. Personable. The office is appalling. For my first appointment, I was at the office for no less than 3 hours. Spent at least 45 minutes in the front lobby. Spent at least another hour and 15 minutes in the consultation room. I liked Dr. Duberstein enough to overlook it and make a follow up appointment. I checked in at the front desk and waited. And waited. And waited. An hour and 15 minutes after my appointment time, I heard the receptionist tell someone else that I hadn't checked in yet. At another office, I would have checked with the desk again but since I waited so long before, I expected to wait again. In the time that I was in the waitingroom, I heard the staff being rude to at least 3 other people. There weren't that many people through. Seems to me like someone should have noticed me sitting there and should have had the time to be kind and patient with the few other patients who were there. The doctor did send me a letter apologizing for the staff's oversight. read more