I had Lafata cabinets installed 15 yrs ago and I loved them and I love them how....the stain color and quality were great...I received so more compliments..but .i have since then moved and just had a kitchen cabinets remodel and they are NOT what I expected.....the stain color is off....every board is a different color....the quality is ok....I am just so disappointed.....they are not Lafayette cabinets and shame on me for not considering Lafata cabinets for my new kitchen make over...I have a call into the contractor who is getting a hold of the service rep.....that will probably do nothing.....I truly believe that you get what you pay for.. read more

The kitchen cabinets look very fancy and were expensive when we ordered them. The received cabinets are made of 3/4 press particle boards. The understanding was to be 3/4 plywood. Only the front cabinets are maple. The assembly of the cabinets is of low quality. We have glass door cabinets, and the gaps in the corners between the backboard and the side boards are so significant and visible. We had to fill it with white silicon; now it looks better. The cabinets are smaller than was initially measured, and the gaps between the side of the cabinet and the wall were designed with planks. I do not understand why, probably for less material and the same high price. Waiting for the cabinets was about 10 weeks. I'm not going back to this store again. read more

I spent over $50,000 in cabenites with LaFata,the sales person was very good as long as we were buying.After the sale very hard to get anything. I have 3 doors where the soft close hinges don't work and I have been trying to get them to place them for over a month, this will cost them about $25 in parts and still no return calls. read more

My experience with Lafata was a lot less than ideal. The ordering process was very long, it took months for them to finalize the 3 cabinets i needed, they would piecemeal me questions, like the person doing the sales was not aware of ll the information they needed. finally after 90 days of trying to order cabinets, they said 18 weeks and so i waited... i gave Lafata very detailed measurements of what i needed, including ceiling height in my kitchen, which is 93", to match my existing cabinets i needed 90" cabinets. Instead of sending the bases for the cabinet separately they sent it as one piece, 90" tall, but over 93" tall when getting it into the room, as its hypotenuese is longer than its height. when i contacted them i was told that this was my fault, despite the fact that the high end professional cabinet design company HAD my ceiling height measurements. They just keep saying, you didnt ask for 87" cabinets... yeah, i know, i dont need an 87" cabinet. Their solution was to tell me to cut off my toe kicks. Compensation for error on expensive cabinet? no. Apology? no. read more

I paid for my cabinets on 6/8/18. As of the date of this review, 9/21/19, my installation is still incomplete. We've had pieces to our kitchen cabinets missing for over a year. After they received their final payment, they disappeared. I have more than 60 communications into this company, specifically to Debbie, Colleen Maher, and Giovanni LaFata, trying to get this job finished, but nearly all of my communications go unanswered. Those that are answered are only to offer more delays, excuses, and false promises. I would never use this company again under any circumstances and wouldn't recommend them to anyone who doesn't have endless months to wait and an inordinate amount of time to waste. It seems the only way I'll be able to get them to finally finish, is to file suit. It's been a real displeasure knowing them. read more

Anthony is very professional, down to earth and easy to communicate with. He knows his business very well and truly cares. I will definitely contact him in the future for help if needed. read more

STAY AWAY! Like you, we were excited about remodeling our kitchen and heard about LaFata. Paid the $3,000 fee (yes, $3,000 after their initial design) to design our kitchen and have a structural engineer visit our home to make sure were able to remove some walls. When you finally receive a quote, it will be a grand total and not broken down by demolition, electrical, plumbing, etc. We asked repeatedly for a breakdown and our designer wouldn't give it to us until we committed to them and paid the large deposit to start cabinet construction. When we finally received their terribly inflated quote (we have since found an awesome contractor that will do it for half the price) and we told them that was outside our budget, they ghosted us and kept the $3,000 deposit. I called and spoke to Giovanni Lafata, the owner, asking if we could get our deposit back and was denied. I told him that other kitchen centers design the kitchen for free and if you are going to keep our deposit, can we at least have a copy of the structural report we paid for. He told me that would not be a problem and he would have someone send it to me. (BTW, after the initial "free" design they gave us, we met twice with our designer to make changes, It's not like we monopolized them and expected a total kitchen design for free). After 2 weeks of repeated calls, emails and voicemails, Giovanni will not talk to me directly and keeps telling me "I'll have someone send it to you today". After 2 weeks, still nothing. After meeting with a couple more contractors and getting other quotes, we have learned that our experience is common and LaFata is not the company they used to be. My guess is they are so busy right now they just don't care. It sucks that we are out $3,000 but we are so glad we didn't give them tens of thousands of dollars and learn this after it was too late. Like I said, we have since found an awesome contractor and kitchen designer and it is a night and day experience. It's actually enjoyable! I plead with you to go somewhere else. Feel free to DM me if you want more details. I'll even give you the name of our new contractor. He's awesome. read more

So yeah, I give business to those that but high value on customer service before, during and after they provide you with whatever service, product they offer. My brother-in-law had cabinets made for their entire kitchen by Lafata with good experience with the product so we decided to go with them. Although our experience of the designing stage wasn't terrible the communication during the designing was definitely sub-par. Something I could live with if the product and customer service after was at a high level, because any one employee can have a bad day, week and I don't want to judge the company as a whole off of that. I own my own business and understand this clearly. So after spending $20k+ on cabinets in mid-2017 we have had a few MINOR issues but overall the product seems quality. We have only had them for about 8 months now. Saying all that, my wife called Lafata for service a few months back about a cabinet not opening properly, and it was like pulling teeth just trying to get them to schedule a service call. She had to call back multiple times because someone was not doing their job. Finally we got on their service schedule and a nice man came and fixed the zero parts, 15-minute issue by adjusting a few screws. Now fast-forward to today... I have called 3 times, emailed 4 times, one email to the rev-a-shelf rep which they said would be fixing it. (Ok, why am I emailing them again? Isn't that your job?) Fine, I will do your job because obviously you can't or won't email this person. So I did, just to never get a response until I called or emailed back again. I have to continue to call back even after they have told me "I will let you know by end of day." Yeah its called integrity, do what you say you are going to do. Even if I have had to wait for over a month and had good communication of whats going on, say "we ordered the parts", or "the guy was out of town but will be in next week", etc. I would be a lot more understanding. I own my own business and know that things happen but having integrity, and standing behind your service / products is what makes any business successful. Unfortunately, although their product (cabinets) seem quality I would never use them again nor would I recommend them :/ As I have already been asked "who did all your kitchen cabinets" for you guys... Customer service, customer service, customer service.... All this over probably $20 in parts & two 20 minute service calls. Lafata: You have lost any potential business from us in the future, but hear my words you need to implement the importance of customer service in your business. If you don't my review will just be echoed and your business' bottom line will pay the price. read more

We had a great experience with the design people in West Bloomfield MI. We were all ready to sign us and get our new Kitchen under way...... La Fata was to send us references then we would be ready to sign on the line. THEY NEVER TO THIS DAY SENT ANY REFERENCES!! OR EVEN CALLED US TO SEE IF WE HAD ANY QUESTIONS!! It has been 2 months waiting to here from them. We gave up on them and have signed up with another Kitchen design place. Don't go to lafata. read more

Lafata cabinets management are totally crazy. When we brought back defective pieces they threatened to call the police. The worst cabinets I have ever seen in my lifeand I have been in construction over 20 years. read more

We decided to go with them for a complete overhaul of the kitchen on the advice of our decorator. They do have a good reputation. The planning and selection of the styles and colours was fine, Robert did a good job job in preparing the layout plans and discussed various options. The quality of the cabinet is top-notch. We decided to have them do the installation and that's where the problem started. Some pieces of the crown moulding had not been ordered. It was very hard to communicate with them and some of the tolerances (gaps) were not acceptable. The worst part is the attitude when I went to their showroom to have them correct their mistakes. Zero customer orientation, instead they were arrogant about it, blaming it on an uneven ceiling or giving me other excuses. At that price level, I expect to be treated better. Stay tuned, I'm waiting for them to fix the issue. read more

Watch out for the Lafata West Bloomfield salesperson to reel you in and leave you hanging! We decided to go with only cabinets vs. full service due to a 10K price difference and once the salesperson realized this, his friendliness turned into annoyance. After the cabinets were installed we had a couple of issues. At the time of ordering, they assure you to just call them and they can resolve any defects etc after delivery. I left many voice mails and sent many emails with no response. Even after speaking with a supervisor, there was very little interest in resolving any issues. Very poor customer service! read more