I have to give them a five star this is a wonderful store. Run by absolutely wonderful people. They…read morehave everything you'll ever need. A great selection and a very affordable price. Van is the greatest.

Great service, very friendly, fair prices. High quality prices and the guy there had some funny…read morestories

I adore this place. It's been a year since I've set foot in a sex shop (thanks COVID!) and spent a…read moregood 2 hours here talking with the amazingly knowledgeable and friendly Bahar. If Babeland is mainstream and Purple Passion is kinky, Pleasure Chest has it all covered. The store is massive in size and has a wide selection and variety of just about everything you could want. If you're having trouble finding a specific thing, this should be at the top of your list of places to visit.

Very helpful staff and a small shop with an assortment of toys and lingerie. Items rage between $15+read more

I was in search of a lovely shower gift, and, after coming up empty at a couple other spots, I…read moretried this one. The owner very graciously agreed to let me shop without an appointment and was so helpful, without being in any way oversolicitous. The collection of lingerie and nightwear is well-curated, and prices were very fair. I was able to find exactly what I was looking for and recommend this shop highly!

This place is so cute :) its located in an office complex which is nice because its much more…read moreintimate without people peering in. I didn't realize they mostly cater to appointments so I called for a last minute walk in and Suzanne was able to accommodate me Her store was so cute and tasteful, and she gave a lot of great recommendations for styles and cute sets to buy. I had never bought real lingerie before so I was a little nervous, but she made me instantly feel comfortable and gave great tips without being pushy and got my vibe right away. Cant wait to come back!

When I went to the dressing room, I was informed they don't do measurements at this store, just…read moreeyeball it, and I should have walked out then and there because that's pretty inexcusable at a lingerie shop. The saleswomen are dressed in cheap looking slutty uniforms that come off like they're trying to cosplay maids and honestly they look bad. The saleswomen looked like they were college students working summer jobs, and they had the knowledge and experience that comes along with that, which is little to nothing. The saleswoman I had was sweet, but terrible at her job. She had no ability to do anything beyond fetching items she was explicitly asked for. No imagination, no suggestions, just weak attempts to upsell $800 items instead of showing me lower priced items I had indicated interest in. My husband had to look around the store and find things to suggest, and remind her to actually bring them to me. This resulted in an experience that was twice as long as it should have been. I kind of regret purchasing the items I did today, as this store didn't deserve my money.

Stylish and sexy. Excellent service from Sadie from our…read moreinitial greeting through final purchase. Amazing location, selection, and designs. A super sexy purchase was the result.

I thought this Italian lingerie store would be super expensive, but honestly the prices on most…read morethings weren't much higher than you would see at Victoria's Secret! Plus, they had an amazing sale going on with up to 70% of a huge array of items. Would give 4 stars only because the lingerie is a little more basic than it is sexy- more traditional styles and neutral colors. However, there's still beautiful products here at an affordable price (especially for the Upper East Side of New York!) Downstairs is a swim collection, upstairs features a men's collection and women's apparel.

I waited almost a month for my order with no delivery and no clear communication. I reached out via…read moreemail but never received a response, and there was no phone number to call for support. Eventually, the order was refunded without any explanation. While I appreciate the refund, the lack of communication and transparency throughout the process was very disappointing. This was a frustrating experience, and I would not recommend ordering if timely delivery and customer support are important to you.

I came here after my follow up appointment from my surgery. I needed something more supportive and…read morethe lady who helped was so kind and patient to my mom and I. They have discounted sale racks where we tried to look for cute undies and bras. They seem to have a wide selection, however this place is very very pricey. One sale underwear was $40 after the discount was applied. My bra with no underwire was $79 I believe. I'm glad the place was convenient to walk to the train station and my Dr appointment but I just think the prices are extremely high.

I shopped at this store a couple of months ago. They had many brands and styles to choose from. I…read moredidn't make an appointment for fitting but still was able to get a fitting when I walked in. The fitting was free. The sales person was friendly and helpful. She was patient and helped me make my selection. Good value. I recommend ladies check this place out.

I went to Empire Exotics it looked like a nice store from the outside but when I went inside the…read moreowner was rude, would not let people try the toys or the lingerie. Not professional at all.

As a girl that shops a lot - this place is WaY over priced !…read more The selection is slim unless your looking to purchase some tacky outdated stripper wear that's cheap as hell with an expensive price tag. "Corsets" are of the plastic boned variety - good for the S&M clubs ( stand and model) It's clean and well lit - I will give it that. Staff is stand-offish - which is fine by me. Toy section is typical - pretty "Fisher Price -my first sex store" ( younger man NOT included ) type place. *yawn* I rushed over here for this ?

Beautiful store in a great location. Always beautifully organized and staff is nice and friendly…read more The best part is the bathrooms are luxurious! Huge and clean. Very private. I love coming here to shop and make a quick bathroom stop when in the area

I have to admit, the service that I received here was incredible. I placed an order online and…read moredecided to come and pick up the order instead since I felt that I might have ordered the wrong size. Not all women have the same bra size every time they shop, especially if they've lost weight or gained weight. I came in and went to the middle of the first floor where the cashiers were to pick up my order. It went smoothly, then I went to the changing room. There was no line for the changing room when I went on a Saturday evening. When I was in the changing room, I noticed the rooms had definitely become more high-tech. There is a tablet where they tell you what bra you have in your changing room as well as a way to notify the staff about any questions or sizes/colors/styles you would like to try on. After a good half hour of trying on 5+ different bras and getting the opinion of two of the great employees, I finally settled on an option that appealed to me. The employees here are awesome because they make you feel comfortable with your concerns and insecurities. I went upstairs to pick out the specific color I wanted. They told me if the color/style/size is not available in-store, they can order it online for me (if available) and ship it to me within 2 business days. I found the bra I wanted and they quickly exchanged the product I ordered online with the product I wanted. Very worth the price since they have great sales all year round. I can definitely see myself back when I'm on another shopping trip.

Wonderful staff, and wide collection! Prices are a little high but the quality is there so I'd…read morereturn again :)

My wife has been going here for over 25 years. For the last 7 years, she's seen Karen as her sales…read moreperson and fit guide. Today we asked when Karen would be in and got a very cold, snippy, "She's no longer here!". We asked where she went because if she retired, we'd like to get a card to her. The answer we received was a clipped tone and "We don't know." We didn't ask to work with someone else (and they didn't offer) so we left. We'll spend our money somewhere else. We spoke kindly and with respect. We expect the same in return.

If you appreciate QUALITY, then you will love this shop. Anyone who likes lingerie from Agent…read moreProvocateur, and/or the finer lingerie lines that typically come from either French or Italian companies, should pay a visit to this shop. The lingerie at Journelle is so delicate...so finely-made. You can particularly see this with any of their lingerie that involves lace. It's clear that the lace is not 'cheap', or factory-produced. The lace components are all very beautiful and delicate.

Phoebe was fantastic! I've been coming to Journelle's Soho location for years and this was my first…read moretime at Union Square and the customer service is just as amazing. I love this place so much. They're not doing measurements with a measuring tape yet (and the champagne and chocolate Fridays aren't back yet), but they know by sight your size and can confirm it by trying on a few different pieces. You get your own fitting room, explain what you're looking for, and they bring you as many pieces in as many styles and colors and sizes as you need. And girl are they knowledgeable and passionate about bras; they know what brands run large, which ones are hand stitched, etc. Their bras are beautiful and come in a range of styles and sizes. I'm so happy every time I walk out, thanks for the consistently amazing experience!