Brought my redwing boots back to life! Before and after pics attached. Separately, these guys fixed…read moreup a couple of my wife's luxury handbags - they look good as new.

They do a decent job but DON'T pre-pay! I dropped off 4 pairs of shoes-- was told they'd be ready…read morein a week. Then got a call they needed more time. I showed up on the designated day. "NOT DONE...COME BACK TOMORROW". I showed up today to get my shoes for a trip tomorrow..."SORRY, NOT DONE." Lesson learned. NEVER PRE-PAY and allow extra time. UPDATE: I received a call from owner. They apologized...and DELIVERED my two remaining pairs of shoes to my home that evening. And the repairs were perfect and the shoes made it on my flight.

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

Whoever claimed the Louis Vuitton Neverfull GM could handle 100 kg with a single handle was clearly…read moreliving in a dream world. I mean, have you seen that handle? It's as skinny as my patience on a Monday morning--charming, sure, but not exactly built for heavy lifting. After dragging my tote across the globe and using it as a makeshift suitcase accessory, the inevitable happened: the handle started to part ways with the bag. Naturally, my first thought was to consult the LV store for repairs. When they quoted me a jaw-dropping $400 for handle replacements, I nearly choked on my avocado toast.Why shell out that much when the bag itself cost me $750 back in the day? And the repair time typically range from 12 to 26 weeks!!!! Time to shop around. Here's what I found: * Leather Spa 55 (NYC): $200 per handle. * Rago Brothers (NJ): Two new handles for around $395, or repairing one at the base for about $125. Basically, not much better than LV's offer. Just when I was about to resign myself to a life of broken bag straps, I stumbled upon rave reviews for Mr. Maksoud's Handbags & Shoe Repair. Words like "reasonable," "quick," and "great job" were being thrown around. Intrigued, I decided to give it a shot. Mr. Maksoud did not disappoint. He quoted me $200 for both handles, but since I brought my own leather handles from Etsy (because I'm resourceful like that), he only charged me $50. In just a week, he transformed my bag from tragic to magic. I couldn't be happier! Oh, and did I mention? Mr. Maksoud is quite the handsome gentleman. Highly recommended!

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Other reviews were so good that I felt very confident in dropping off a vintage bag to have the…read morestrap re-glued and stitched. Unfortunately after picking up my bag I was very disappointed in the workmanship. The stitches are very messy and inconsistent, it is glued together now, but really doesn't look any better. They did offer to re-do it, but I'm afraid that it could end up worse based on the condition I received the bag back to me. Really expected more for the cost. I do not recommend.

Been a customer for decades since originally owned by Jimmy P and his pop. Nobody in this area has…read moreAndy's capabilities. But very disappointed yesterday of the stores' orientation towards customer service. My wife drove to Ft Lee and parked at metered spot to pick up item promised. Unfortunately, the store was unable to accept any credit cards due to equipment failure outside of their control. Equally unfortunate, my wife didn't have any cash on her. The cost due was $10 and manager refused to trust her, at her word to take the item with her and return to the store with the $10 in a day or two on her next visit to Ft Lee. As a result, she left empty handed. They really could have handled this better imo.

Andy's Shoe Repair did an excellent job in restyling my sandals so they can fit my swollen feet. I…read morethought all I needed was an extension to the ankle strap but was pleasantly surprised when they entirely reworked the sandals so that my swollen in-step could actually fit properly. They did an outstanding job! I will soon be returning to their store so they can restyle two additional pairs of sandals. I highly recommend their expertise and excellent attention to detail.

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court…read more- which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I had a love seat that had been in the family for many many decades. It was a real torture to sit…read morein the chair. I asked Andy to reupholster the chair for me. He did a tremendous job with a beautiful fabric, and the chair is like new...not to mention it's actually comfortable to sit in! I absolutely recommend Andy's work.

I just had a therapy table reupholstered and it came out just the way I wanted it to. I highly…read morerecommend them. Thanks again for your prompt service.