I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.

I bought my first pair of Crocs at this location of Coast Mountain Sports. It is a large store, but…read morenot so huge that it is overwhelming, carrying clothing for all kinds of sporting activities. It also has some sports gear and accessories. I don't know much about sports, but the prices seem reasonable, as is the selection. I liked some of their backpacks, and when I needed another pair of Crocs this past summer, I headed here first, but alas, they did not have my size.

This store is great if you're looking for gear for your next outdoor adventure. The store seems to…read morego on and on all the way to the back where you're met by a climbing wall. Want to see if those shoes you just bought really are good for climbing? Try it out here. Or just try the climbing wall for fun anyways and bring a date along. The staff here are friendly, but sometimes I feel they're pressuring me to buying something so that they can get commission. They have a wide selection of equipment and accessories, and I found the sales associates to have an equal knowledge of all their products. I have been looking around for sleeping bags for upcoming summer time camping, and I found their selection to be good. Personally, I prefer MEC over this store due to their more up to date selection and friendlier staff.

I have never once found something I did not want to buy from Harry Rosen, which can be a problem as…read moreeverything is pricey in the store. That being said, the sales associates are extremely friendly and will go to any lengths necessary to find the right size, even phoning other stores and getting it shipping to their location for your pick up at no extra cost. They have something for everyone in the store, granted you're willing to burn a hole in your bank account- I guess that's why the customer service is so good. They have all the high end brands from Hugo Boss to Gucci to Lacoste to Salvatore Ferragamo to Fred Perry and other higher end designer clothing. If you something that is not quite your size, then their in-house tailer is brought up right away and tailored to your exact measurements. I remember the original Harry Rosen when it was just one small unit. Now it has expanded to three store lengths and offers a wide variety of suits, dress shirts, ties, dress and casual shoes, and also casual (but still high end) clothing. The service sets the standard for high-end clothing in West Edmonton Mall.

Bought two pairs of Hugo Boss Derbies, and notice the paint fading abnormally on the leather lower…read more I took them back and showed one of the associates. Without question, they took the shoes back, and issued me a service ticket. I came back a week later, the leather lowers were given a fresh coat of paint and the leather upper was freshly waxed. Top notch experience.

Recently (as in yesterday haha) discovered that this awesome outdoor athletic brand has opened up…read moreretail shop in West Edmonton Mall! Woohoo! Arc'teryx is a high quality CANADIAN brand of outdoor active gear, like a Lamborghini of the athletic apparel world YEG Fitness did an awesome job on an article raving about the new store opening - see below link: http://yegfitness.ca/arcteryx-landed-west-edmonton-mall/ The staff are super friendly and helpful with apparel questions and helping you find what you're looking for, whether it's comfy fashionable loungewear for your home, hiking in the cold, or getting ready for the coming running season, Arc'teryx has your back! The Arc'teryx team are also avid believers in creating great community presence and be more engaging with the public through hosting activities and events at their store, or offering to come climbing with their group at the climbing/bouldering gyms in the city Grab your shoes and water bottle and come workout with the Arc'teryx team!

From the owner: Visit the Edmonton Levi's Store, located at 8882 170 Street NW and we can personally help you find…read morethe perfect pair of jeans. You wear jeans. You live in Levi's.

THIS STORE LITERALLY STOLE FROM A CHILD! On Boxing Day my 13-yr old took his first earnings from…read morereffing + his Xmas money to Champs Sports to buy himself some basketball shoes. He picked out some PUMA x LAMELO Scooby-Doo collabs which he had been working for. Got to the till and tapped the Debit card. $184 APPROVED. But the Store's POS system simultaneously freezes. Calls made, they get the till running, but the till cancelled the transaction that they rung in but NOT the payment -- that already went through on the pin pad debit machine. Store says they have to ring it in again AND he has to pay $184 again. He doesn't have enough money because $184 is already out of his account. He leaves. They won't give him the shoes and won't provide any kind of transaction record from debit machine. They say bank will give us money back. We call the bank, they will not. Payment was posted. Store has the money and has to refund it. We go back to store and show them that money is out of the account AND we also have the bank talk DIRECTLY to the store manager to tell them that the store has to initiate the refund or cancel the payment transaction. The store refuses. We spend 2.5 hrs at the store, going in circles with bank, store manager and their customer service department. Their customer service agrees to refund the money and tells us it will take 24 hrs. But it now been several days and no refund and when we called to follow up again with their customer service department, they are back to square one of saying the bank needs to refund it. Of course the bank has no reason to refund random transactions. It is the store that has the money. So we are out $184. THE STORE KNOWS THE TRANSACTION WENT THROUGH. They have never denied this. They just think for some reason they don't have to give the money back. We have gone back to the store twice and spent about six hours so far on phone calls. They have never even once apologized or offered us any compensation for the time or trouble. And my son still does not have basketball shoes that he needs this week, because they have his money that he worked to buy them. CHAMPS SPORTS / FOOT LOCKER STOLE $184 FROM A CHILD AND WILL NOT RETURN IT. DO NOT SHOP HERE!

the staff at Sport Chek were extremely unhelpful to me i asked if they had a bike wheel in a…read morecertain size so I'm left hanging on the phone for 15 minutes when he gets back to me saying no we don't got one in stock we got others that won't work When the others were sized in imperial size and not metric but would work with my bike so i told him how much for the one he said wouldn't work well he refused to get me a price and then hung up on me so I call back and talk with a different staff guy and told him what happened well he wouldn't check it either he was more interested in a conversation with me and he too hangs up on me man I don't believe it

A lovely girl named Sara or Sarah helped me today and she was absolutely wonderful. Amazing…read moreservice, super helpful with the Selections, and helped me find something of value for me. She deserves a big fat raise. I will come back and ask for her every time!!

Customer service non existent. After convincing staff to get down from sitting on the counter top…read morein order to take our sale, we asked to speak with the assistant manager. We expressed to Andy that it was frustrating to see all the staff that were sitting around and us having not been given any customer service the entire time we were in the store . Andy called me a bitch and yelled at me out the door. Never coming back.

Visited Pro Hockey Life today for the first time with my husband. When we entered the store you…read morewalk up a ramp modelled to look after the entry/exits to and from the ice that hockey players are seen coming in and out of at games - Hubby thought that was pretty neat. He pretty much thought he had died and gone to hockey heaven! Every kind of helmet, skate, stick, underarmour you could imagine! The store was clean and well laid out - it was easy to find the sections we were interested in even for our first visit. They had an extensive hat and t-shirt section with competitive prices. The only section I found they were slightly lacking in was Oilers clothing for women, children, and infants. They had a few but not as many options as say, United Cycle. We will definitely be returning here for OIlers knick knacks to decorate our son's room and I'm sure my husband will be adding to his hat collection!

I decided to venture into this store after passing by it so many times. I realized they sold a lot…read moreof jerseys, but their selection impressed me. They have a lot of 'home', 'away', and 'vintage' jerseys from a lot of the popular teams. They seem to specialize in hockey jerseys, however I have seen a lot of football and soccer jerseys during the summer. A nice touch I like is their tvs which are always playing some kind of sporting event... although this can be distracting and lead to a few customers just standing around. Their staff are friendly, and if you're looking for something a little less expensive but with a desired team decal, they will gladly point you out to their shirts, hoodies, baseball caps, pucks, key chains, and even toothpaste(!).

Game On Sports is a pretty safe bet if you are looking to buy a jersey. Just as long it's of a…read morereally popular team otherwise you will be out of luck. If you really want a jersey I would say try it on here and find out your size and then order it off NHL.com. Aside from jersey's they also carry many souvenirs like mini hockey sticks, pucks, mugs, banners, flags, miniature hockey players, etc. If you love hockey collectibles then you will definitely love coming to this store but like I said before you won't find anything but popular teams and mostly they just carry the Canadian teams.