this review is for south common location only. the staff is worst there. they need proper training…read moreto deal with customers and how to use their own checkout system.

Recently (as in yesterday haha) discovered that this awesome outdoor athletic brand has opened up…read moreretail shop in West Edmonton Mall! Woohoo! Arc'teryx is a high quality CANADIAN brand of outdoor active gear, like a Lamborghini of the athletic apparel world YEG Fitness did an awesome job on an article raving about the new store opening - see below link: http://yegfitness.ca/arcteryx-landed-west-edmonton-mall/ The staff are super friendly and helpful with apparel questions and helping you find what you're looking for, whether it's comfy fashionable loungewear for your home, hiking in the cold, or getting ready for the coming running season, Arc'teryx has your back! The Arc'teryx team are also avid believers in creating great community presence and be more engaging with the public through hosting activities and events at their store, or offering to come climbing with their group at the climbing/bouldering gyms in the city Grab your shoes and water bottle and come workout with the Arc'teryx team!

This review isn't for the store, it's for the Arc'teryx company. My family and I have been buying…read moreoutdoor clothing for decades and have found that the Arc'teryx brand isn't worth buying. Despite it's massive price tag, the clothing hasn't been any better than any other outdoor brand, and, in a few cases, has been awful quality. My husband bought a pair of hiking pants a few years ago and they have worn so thin in the thighs that there are holes, the stitching has failed in places and they have sun faded so badly you can't tell what the original colour was. I contacted the company for the warranty and was offered a $25.00 gift certificate. This is the second time I have contacted customer service about the poor quality on an expensive piece of clothing and the second time I have been blown off--this last time it was with an AI response full of random question marks. In a time where people's disposable income is down and companies are having to compete harder than ever for consumer dollars, customer service becomes the tie breaker. There are lots of high quality brands to choose from, don't waste your money on this one because if you have a problem, they won't stand behind their product.

I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.

One of my favourite places! They have a very good collection…read morefor hiking and winter! I have bought multiple jackets and ski pants and shoes from there and there has never been any disappointment! The customer service is ok and normal!

A hidden sports store. I only seen the signs and heard this place by word of mouth. The place sells…read morecamping gear, clothes, and equipment like sportschek but has more outdoor equipment than sports gear. The atmosphere to me has this cabin color vibes which feels nice. I was surprised they sell the car attachment tent structures because I've been looking at these online. It's good to see them in person to see if it's actually the fit you'd like to use. Lots of staff nearby to help which is great. Parking here is very small for a large shop. However, I'm not sure many people are aware of this store. This would definitely be a store I'd come to if I couldn't find gear and equipment near my retail stores. Recommended for anyone looking to get camping, hiking, or outdoor gear.

Campers Village has become my go to here in Edmonton, the way R.E.I. was my go to back home, in…read moreSeattle. Prices are high, like all other outdoor stores in Edmonton (seriously, what is with that?) but the service cannot be beat. Don't get me wrong. I also like M.E.C. & Cabela's but the attention to detail and customer assistance at Campers Billage cannot be beat! Whether you're looking for some base layer clothing or the perfect cast iron pan/griddle, you will find it here! I really like their children's section for winter wear & mitts (though my heart belongs to Cabela's for their waterproof Muck boots). This is also my family's go to store for great quality waterproof sandals. The hubs & I just picked up a pair each of Keen'a covered toe sandals for our trips this summer. Dave (in shoes) couldn't have been more helpful or knowledgeable. If you've ever show shopped at Nordstrom's in the states, Dave is that quality of a salesperson. See you soon Camper's Village (well, as soon as my wallet lets me).

Absolutely horrible place to go. Had a simple light job…read moredone 2 weeks ago, it was a complete mess, everyone was extremely rude, they wrote on the side of truck in the dirt, the inside was filthy, my tools in the back were literally thrown around, garbage was left in the box, some sort of epoxy was left on my steering wheel someone had something in their pants which in turn got on my seats and this is just the beginning. Not to mention I was charged 470$ for a 2 hours job where I supplied all the material. They blatantly tried to tell me the job took over 3 hours when I wanted them take my truck in and roll it out. Less than 2 hours later. I complained about this and cap it decided to install a set of lights that I had supplied under my running boards. Thought the whole process they were very rude, the manager did not say a single word to me the whole time I was there I was pretty much completely ignored. The guy working on my truck in the back was a complete ass and a total joke of an installer. Now not even after 2 weeks the lights under my boards have completely stopped working due to the terrible workmanship of cap it and the installers. I have since fixed the lights myself and got to see the awful job that was done. I would be embarrassed to be an employee at cap it and I suggest you stay far far away from this business. 0/10 in every category. If I could give negative 5 stars I would. Very disappointed, will never be doing business again with these guys if you have any respect for your equipment. STAY FAR AWAY NOT WORTH THE RISK OR THE ISSUES!!!

CAP-IT installed a canopy on my truck that managed to damage the paint on both sides of my box and…read moremy tailgate. They exchanged the canopy but surprised me with a waiver for the damage AFTER doing the new install. I'm now left with $2500 damage from their product. The manager then threatened to call the cops and have the new accessory "ripped off the truck" if I didn't sign the waiver. When your idea of customer service doesn't involve fixing the damage your negligence caused and blackmailing customers, it's not worth it doing business with them.

Called this store, West Edmonton, several times. They don't…read morelike to answer phones and when they do, they seem to like hanging up....who knows...lazy staff, horrible business acumen...bottom line, don't shop here unless you enjoy atrocious customer service! I vote with my wallet!

Awesome selection of knives. Knowledgeable staff. Located across from sea lions in West Edmonton…read moreMall.

Service was amazing, we got what we wanted and it was Justin and Cory helping us. Cory is genuinely…read moreamazing to have a conversation with and extremely helpful. Justin is also extremely helpful when it comes to choosing the parts of the suit. So basically give them both a pay increase.

I have never once found something I did not want to buy from Harry Rosen, which can be a problem as…read moreeverything is pricey in the store. That being said, the sales associates are extremely friendly and will go to any lengths necessary to find the right size, even phoning other stores and getting it shipping to their location for your pick up at no extra cost. They have something for everyone in the store, granted you're willing to burn a hole in your bank account- I guess that's why the customer service is so good. They have all the high end brands from Hugo Boss to Gucci to Lacoste to Salvatore Ferragamo to Fred Perry and other higher end designer clothing. If you something that is not quite your size, then their in-house tailer is brought up right away and tailored to your exact measurements. I remember the original Harry Rosen when it was just one small unit. Now it has expanded to three store lengths and offers a wide variety of suits, dress shirts, ties, dress and casual shoes, and also casual (but still high end) clothing. The service sets the standard for high-end clothing in West Edmonton Mall.