This is a review for the radiology department for Jon. I came in after an appointment that I had on…read moresite and he was able to squeeze me in even after it was closed. He was quick and respectful. I really feel like he did a good job. I really appreciate his professionalism.

Followed the generic, boilerplate response from Kaitlin B the business manager and it was useless…read more The representative who answered at the number she provided said they don't respond to Yelp complaints and forwarded me back to the 1-800 number. Don't waste your time. The reality is that this organization is well aware of what they are doing. It's intentional, predatory, and systematic. It's been well documented for years on multiple platforms including Yelp and their BBB page yet they continue to cheat the public and abuse the goodwill of their name. I recommend other abused patients file a BBB complaint or contact a lawyer. Would be so simple for them to implement a change that all new patients are notified verbally and in writing in plain English (instead of purposefully obfuscated legalese and healthcare jargon) that they will bill as an outpatient at a hospital which can result in 10x-100x patient costs compared to a regular doctor's office. Plus they will bill a facility and doctor fee for each visit which results in double billing and further increased out of pocket costs. Of course that would scare most of their prey away. I honestly don't know how the people involved in this organization sleep at night. Shameless and disgusting from top to bottom.

This review is for their billing team. We have PPO and should have no copay for annual check up…read more However, we were told by front desk to pay $60, which we did. The doctor only asked us few questions and ordered some labs then scheduled us another visit for physical exam and told us we didn't need to pay again. When we come back, they asked us to pay another $60 without explaining why. We paid again but we received another bill in mail a few days later for more than $300. We asked them to review the billing code to double check if it's correct. They simply replied saying there is nothing wrong with no details. Will not come back again!

The Nurse Practitioner Kristen Rhodes was absolutely amazing with my daughter. My daughter gets…read morevery nervous at the doctors and Dr. Rhodes went above and beyond to make my daughter feel calm, seen, understood and cared for. I was so impressed and so relieved. I could not have asked for better care from this office. Starting with the front office staff to the care we received. So thankful!

First time going here as a new patient, staff was fast and efficient in setting up appointments and…read moregathering the necessary information from me. My doctor, Anna Liu, was amazing. She answered all of my questions/concerns and explained it clearly. Gave off an empathetic and compassionate vibe in conversation. The nurses assisting, drawing blood did well as well, hardly felt any needles when drawing blood.

I cannot say enough wonderful things about Friends of Family Health Center. Genuine care here, I…read morehighly recommend this office and providers. They genuinely care for you and explain everything clearly, making an appointment with them is so easy and fast. Carolyn is very helpful!! :) The entire staff actually so kind, from the front desk girls to the MA's. They go above and beyond to make patients feel comfortable and answer all your questions. The office is also very clean and festively decorated (kind of nice to see for holidays). If you're looking for a new or change in healthcare provider who treats you with kindness and takes your health seriously Friends of Family Health Center in Tustin is the place to go.

A scheduled appointment means nothing here!!!! My 10:30appointment still has me waiting at 11:15…read more!No apologies or sense of urgency!! I have to be at work at 12 noon .i should have been seen in plenty of time. They over book, make people wait and just don't care!!! It's really sad.

Extremely amazing and kind primary care team. Easy…read moreappointment scheduling, quick and efficient visits, and they never make the visit feel rushed. My family and I have been seeing Dr. Hsieh and Julie NP, for many years. So thankful for them!

My mother has been a patient of Dr Chang's 4 years . Usually he did a very good job . For whatever…read morereason my mother needed a medication refill and two weeks ago the pharmacy faxed a request and they still have not responded . I have called his office and there is still no response and my mother does not have medication and she has considerable swelling in her ankles and wrists . This is unacceptable and to not have a physician's assistant be able to take care of such matters is unacceptable . I have been inconvenienced and I'm not able to go out of town because he and his office did not do the job they were supposed to . I would take this into consideration if you're looking for a service provider as I wouldn't wish this to happen to anyone and in my opinion it borders on the line of malpractice .

This clinic service is very bad. I called for making an appointment. Waiting for a bout 0.5 hour…read moreand got an answer. The lady said to check available date and insurance, let me waiting another 15min. Then asked me to give the insurance ID. I told her it does not change and should be in her file. She insists and asked me call again. I told her she could make an appointment now and I will bring it when I go to see the Dr. She refused to do it. So difficult to make a simple appointment.

Dr. Pham is extremely knowledgeable and caring. He is a great communicator and responds quickly.read more

Dr Pham is an amazing doctor…read more Front office: the front desk is very efficient and fast. Very organized. They are also very friendly and kind

I was considering one of their doctors as my PCP…read more Yes, they are a Concierge Practice. I had never heard of such a thing. What is it? Basically, doctors for the rich. You are required to pay high annual membership fees that your insurance will not cover. This could mean thousands of dollars a year more in healthcare costs above what you are already paying. In exchange they promise to give you a higher level of care. I think this is horrible. Healthcare costs are so ridiculously high as it is and now if we start getting more medical practices like this who will only care for those with lots of money where are the rest of us supposed to go?

I have been a patient of this practice for 34 years, but have been "terminated" because I refuse to…read morepay the $400 per year "concierge" fee. I am a retiree and simply cannot afford another $400 charge on top of all the other expenses I have. As far as I am concerned, it is patient abandonment and should be illegal.

Dr. Melcher does a great job. She listens and asks lots of questions to really understand the…read moreissues. She is also very respectful of my own health decisions and doens't try to sway me in one direction or another. Would recommend her to others, for sure.

Dr. Melcher is great! I had my annual check-up, and she spent a lot of time with me asking…read morequestions and followed up with tests. I truly appreciate a doctor in today's world who takes the time to care.I highly recommend this doctor.

It is truly despicable to put such a small bill on someone's credit because they missed knowing…read morethat they had an outstanding balance. This has RUINED my chances at a business loan, a home loan & a car loan. My perfect credit was ruined because of a greedy Doctor that has the nerve to lie and say they tried calling me. I am appalled at such disgusting behavior over less than $100 after going to this doctor for a significant period of time. Not to mention they charged me $171.52 for a routine office visit, they received $108 which left $63.48 outstanding. If I paid cash their office visit fee would have only been $60 so not only did they get almost double from my insurance, it wasn't enough and instead greedily charged me more and then allegedly tried to reach me for more money. No other respectable Doctor I've ever known has done this in my over40 + years. I would reconsider before going to such a dishonest physician. I tried to fix this by paying my bill and asking for their help in resolving this matter regardless of who's fault it was, however, they REFUSE to make things right on their end and they cannot even prove I really owed this amount to boot! Now I have to have my attorney sue them in order to even get anywhere with this unethical practice. I hope I'm not the only person this has happened to so Dr. Crumpton will lose business. That's what's warranted at this point. Maybe then he'll hire staff that can perform ethically.

Finally able to get into Dr. Crumpton's office. I haven't seen a doctor in years and so I wanted to…read moreget a check up. He was very personable, funny and made me feel comfortable. Nicole and Holly, the nurse practitioners are so wonderful. I see Nicole for most my visits and she always makes it an enjoyable experience. I highly recommend this practice if you're looking around for a new doctor.

Dr. John Sarkaria is a wonderful doctor but his front office staff named Elba is very inefficient…read more with attitude problems. Dr. Sarkaria has no portal. They do not accept electronic messages from the pharmacy and insist for paper faxes. Those faxes when sent get lost. After struggling and suffering for long time, I finally moved to another PCP.

The doctor is excellent but the support staff, particularly the front office is pathetic.read more