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    1.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    Copymaking services

    Printing

    Scanning

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    8 years ago

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    Staples

    Staples

    (44 reviews)

    South Nashville

    Will turn you away with Amazon returns repeatedly and be just generally unpleasant. Took 3 tries to…read moreget mine taken and then they refused to give me a receipt so I don't even know if I'm going to get my refund.

    I am extremely dissatisfied with the lack of customer service and zero accountability I experienced…read moreat the Staples store located at 100 Powell Place. A few weeks ago, I purchased a charging cord for my phone from this store. Initially, the cord worked properly, but after several weeks, it began to malfunction. It no longer charged my phone consistently, and I often had to plug it in multiple times before it would connect. Eventually, it reached the point where I had to plug it in 15 to 20 times before it would begin charging, and even then, the connection would frequently cut off. Because I work full-time and have additional responsibilities, I had limited opportunities to visit the store to return defective merchandise. When I finally returned to Staples to exchange or return the charging cord, the clerk informed me that the item could not be returned because it was beyond the store's 14-day return period. I explained that the product was defective, but he refused to assist me. I then asked to speak with a manager. Unfortunately, the manager repeated the same response and offered no alternative solution. I was disappointed that neither employee was willing to take responsibility for a defective product sold by the store or provide any form of customer accommodation. I was told that I had no recourse through Staples despite having purchased a product that failed after only a short period of use. What was most troubling was the dismissive attitude I encountered. When I stated that I would no longer shop at Staples because of this experience, the employees laughed. Customers deserve better treatment, particularly when they are attempting to resolve a legitimate issue with a defective product. I hope Staples will review this matter and consider ways to improve both its customer service and its handling of defective merchandise.

    Labels Unlimited - copyshops - Updated October 2026

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