I came in to have my 9 year old blood drawn. As you can imagine, she was absolutely mortified. Crying, pushing me away, and Tamera the nurse was a godsend. She was calm, patient and encouraging. I just had to come on here and say Thank you Tamera! You could have been aggressive and mean but you did the complete opposite. THANK YOU!!!!! read more

quick and efficient system. my doc was able to send over the lab orders n i checked in at their kiosk. brief wait depending on the day but everyone was extremely pleasant and kind. my phlebotomist was v gentle n experienced! read more

I booked an appointment online and even checked in through their system after receiving a text confirmation. When I arrived at the front desk, I stood there for about five minutes before anyone even acknowledged me. Once I explained that I had an appointment, I was told they couldn't find me in the system. The staff member then casually mentioned that "they should have cancelled all the online appointments because the system doesn't work." This makes no sense--why allow customers to book appointments online if the system isn't reliable? It feels dishonest and very disappointing. If I didn't have an urgent deadline (8/22), I would have left immediately. Instead, I was forced to stay and wait, with no guarantee of being seen, while the lobby was already standing-room only and closing time was approaching. If I can give zero stars I would have. I will not return to this location. Poor communication, disorganization, and lack of respect for customers' time. Once I was finally brought in, after I went to the front desk again and let them know I had a 1015 appointment they were able to see me right away. Once I was in the person who is assisting me was very nice and professional. I did not feel the job when she had to draw blood. I still will not return to this location nor will this be my first choice of laboratories. Unless I'm forced to go to a LabCorp, I will make sure to never go there again. read more

Make sure to bring your order before visiting any labcorp clinic. Their system is only for labcorp and they don't have a care everywhere where they can see your order from other hospitals. Even if you already have a copy of previous order in their system they mentioned they don't have the copy coz it's gone from the system. If you have a standing order and visited a different labcorp office, you still have to bring your order. Example. If you have an order that will expire in 6 months and visited Alex clinic it will not work or apply to other labcorp clinic within the area coz they don't have access to it or access to Alex labcorp system. Springfield order is only for springfield order. Alex has no access to springfield according the the employees I talked too. I guess that'a a way of turning down a pt without turning you down) lol. read more

Slow, non responsive, rude, and laziness of staff I was here for my child, to check in, take me 15min to check in, then wait then they said no equipment for myself Why dont they tell us from beginning Wasting time read more

Been going here for years for any urinalysis or blood draws. It depends on the technician but sometimes the blood draw will sting more than others and sometimes leave a bruise if someone isn't gentle enough (it's all about technique), but staff is typically pleasant overall. Place is also always clean and always busy. We always did walk-ins and would have to wait about 30-40 min, which isn't always ideal when you're fasting, need to hold the pee for the urinalysis, or are trying to be quick before work, so for my last visit I used the reservation system! Definitely recommend reservation/appointment! I sat in my car rather than the waiting room, got the text message and walked inside to check in at the normal check in kiosk. Within 5-10 min I was taken to the back, and within another 10 minutes I was out of there ! Way faster this way and I'll continue to do it this way from now on! read more

Out of all the LabCorp's location that I have been to this location has to be the best. From the front desk customer service to the no hassle blood collection. The phlebotomists are professional and great at what they do. No multiple attempts to catch a vein, they get it done with the 1st attempt. If you're not a fan of getting poked 100 times, go here. read more

Come at closing time or they will take their time. Make sure to tell them the day you faxed or they will say they didn't receive.

5.0 I had my blood drawn and the staff were so nice! I recommend coming here! Tiffany was so kind and so friendly, I was nervous but she helped me not think of the pain! read more

Holy cow, I really hate leaving bad reviews, but it feel like I owe it others to let everyone know to avoid this place. Came here to get some routine blood work done. I picked this lab because the promoted the "Wait Anywhere" feature. Basically I do everything ahead of time online like submit all my information and insurance, and even prepay so don't have to do anything when I go in. I could check in from my phone and wait in my car until they were ready for me. Note: I have used a different location of LabCorp in the past so the also had my information on file already as well. Big mistake! I go in once they text me they are ready. The waiting room has all the chairs piled up in a corner of an 8x8 waiting room and the room is filled with no less than 5 adults and 6 kids running around. I told the front desk that "you texted me" and they proceed to ask me for my insurance cards (I already submitted this!) and tells me to wait. WTF. My skin is already crawling as I stand here for 10 more minutes. Children are all over 2 and no masks anywhere. I get called to the back and am lead through 2 rooms as the technician/receptionist (why is she doing it all) walks me past 4 different people to try to find a seat and then tells me to go back out to the waiting room cause there is no space yet.Why did you say you were ready when there's no space available yet? I finally get a seat and I notice the wide open door to the restroom that connects to the room I was in. Completely mortified and unfortunately too stunned to just walk away as I was already tied up at the arm for my blood work. Why is that just left open? I can see the toilet from where I was getting my blood drawn. I would expect better from a clinic. Especially one that promotes additional services due to COVID. Stay far away! read more

So I've used this labs services several times, and my wait times have been minimal. I've stopped in without an appointment and have never had to wait more than 15 minutes. So from my experience the process at this lab has been mostly trouble free. However, I would have to agree that the customer service here could use a little work. It is not so much of what anyone said or did, but attitude; a little bit of friendliness can go a long way to winning a customer over. And of course there is the issue of being a bit bruised and battered after a blood draw. Theirs was the first time that I ever had any bruising after a blood draw..I felt like a ripe avocado after the whole thing was over. Still, I'd use them again, because they do get the job done with little hassle. read more

Rude office rude front desk worker who seems very discriminatory and was extremely unprofessional.

I will say this location is better than the other labcorp I've gone to near me, but I recently had a very frustrating issue. Almost two weeks ago I had two doctors orders for blood work that needed to be done at the same time. One doctor ordered two different things to be drawn; the one more important than the other. I have severe iron deficiency and my iron needed to be drawn ASAP. After waiting 10 days for results I realized something must be wrong. Finally, I had my doctor contact labcorp and turns out they never performed the iron panel. I've been very sick. I came to the same labcorp today asking them to take me as soon as possible. They were not at all apologetic and did not take me right away. They basically just told me to wait. The waiting room was freezing and I started losing circulation in my extremities (partially due to my iron deficiency.) I will not be coming here again- very poor customer service. The woman at the front even said she "didn't see the email (with the lab orders) so why should she apologize" read more

If you need lab work that your Dr can't do, this is the place. Quick, efficient, and staff with a light, happy feel. The woman who drew my blood was well experienced, and even though they needed 10 vials, it was smooth as silk. Great job! read more

Been here since I was a kid and I can say this team they have now best team ever got me in and out in 15-25 min, Kelly was a sweet heart and made my experience amazing she the first person to ever get my vain first try recommend getting anything done by lab corp in Springfield ! read more

Made online appointment. Received text confirmation. Went check in day of appointment. System could not find info.

Five stars for not waiting, excellent service . 3 stars for condition of the office and the entire building .. it needs a huge revamp , looks very old and whoever manages - owns the building - doesn't give a hoot about it. Wake up Springfield owners , update ! This is 2023 and the city is becoming larger and expects better ! read more

The staff and nurse were professional and friendly, so no complaints there. My complaint is for the facility itself and the wait time. I waited for about an hour in a sweltering, flooded waiting room. You read that right -- the waiting room was easily around 80 degrees with the heat blasting (it was around 50 degrees outside) and the adjoining bathroom flooded and the water spread into the waiting area. Multiple people complained about the heat, but no effort to turn it down or off was made by the staff. So you have an overpacked waiting room with more people than chairs, 80 degree heat, and bathroom water all over the floor. I will never return to this Labcorp location again. read more

This is still my favorite blood draw location, I hate getting my blood drawn so it's a bit of an ordeal for me, but they always do a great job with the blood draw. I think it was Barbara that did mine today. The woman at the front desk was also extremely friendly, I think a lot of these bad reviews are from a while ago. I made an appointment online and did the wait in the car option. They give you a few minutes to get to the waiting room and called my name quickly. read more

I do not know what the issue other people have with this LabCorp. I have been going here for years and never had any of the problems they encounter (and I have lab work done at least 4-6x a year). Are the super friendliest in the world? No. But I don't need to be their friend. I need to get my labs done. So here's a tip. Have your ID and Insurance cards handy. Make sure you have a copy of your lab work order. Also please keep in mind they probably see dozens of people a day, and dealt with dozens of people who didn't come prepared. They're professional and clean. Get in get my blood drawn and I'm out. Boom read more

Okay this is my second review of this labcorp. I went there again today. Again, it was amazing. Tonya the phlebotomist was amazing. I wore a long-sleeved shirt that was hard to take off (because I am a fool to make that tight shirt selection the day of a blood draw), and she offered to draw my blood from MY HAND. I have NEVER had this type of option offered. I was nervous, but she was confident, and she had every right to be! She made it easy and painless, FROM THE BACK OF MY HAND! No need to try to take off my shirt. This place is my go-to! read more

Checked in from car and was told that is not valid. Walked in a waiting forever. Why bother with appointments.

I normally don't visit labcorp but in the past year have gone twice to this location and I'm loving labcorp's new checking process from your car. They text when ready and you walk in, wait to be called and in and out within ten minutes. I'm not sure why they have terrible reviews maybe learn how to check in online do everything online beforehand not a walk-in. Today I had Lilian as my phlebotomist she was great didn't feel a thing and I'm such a whimp for my blood drawn. read more

Been coming here on and off for several years. This review is for my last visit though. Definitely worth making an appointment online ahead of time. After checking in on the kiosk I was immediately called to the desk to hand over my paperwork. This was before someone who didn't have an appointment, which I appreciated, since at locations in Maryland I've waited more than 15-20 minutes despite having an appointment. (They helped the person that got there before me immediately after me). I've also been known to have difficult veins when drawing blood where it's taken 20-30 minutes at other places, they've had to use hand warmers to get my blood circulating, they wiggle the needle around, etc. But here Rommel and Abby seem to take their time and get it right the first time. I was told Rommel no longer works at this location, but Abby and the new manager Lauren seem really efficient and friendly. Honestly despite moving to Maryland, I'm contemplating making the trek to this location every 6 months to get blood work if it goes this smoothly each time. read more

Pros: Staff was efficient. Although I did not have an appointment, I was taken in as a walk-in and had my blood drawn within 20 minutes. Not bad. Cons: Although they reduced the # of seats available in waiting area to just two spaced apart (COVID precaution), they did not reduce the # of people waiting. There were as many as 12 people waiting at one time--all in a small space. There were about 8 people waiting for a procedure, but several of them were accompanied by their children or were handicapped people accompanied by an aide. So, it was dangerously crowded (COVID) for the space. Moreover, two of the people were not wearing masks (despite the signs indicating masks were required), and no staff person addressed this rule infraction. Also, the place just seemed scuzzy--could really use a good scrub down. So, this Labcorp site totally flunks COVID safety, and Labcorp management should take a look, read more

Worst service. Took more than 1 hour just to take a urine drug test. Saw a worker just sitting down looking at his phone while there was a lot of people waiting to be serviced. Never go here. read more

THE WORST WITH CHILDREN!!!! We took my daughter in today and my daughter hates needles and cries every time she is there. While my daughter was crying we tried speaking to her and encouraging her to calm down enough for the phlebotomist lady to draw her blood. Instead of respecting our space and boundaries by allowing us to do our job as parents to calm her down, she kept butting into the equation by making jokes and comments that were offensive to my daughter which made her cry even more.. Are these people not trained on how to approach a situation where there might be a child crying because they are afraid??? It's absolutely ridiculous how this lady disrespected us as parents. If you are not the parent do not get involved. Things would have been much easier had she had us do our job as parents so that she could do her job as a phlebotomist. NEVER GOING HERE AGAIN!!!!!! read more

Went here in the afternoon to get blood drawn for an A1C check. This tests measures blood sugar over a three month average. Lady at the front desk asked if I had been fasting. I said no. She said I would have to come back another time when I was fasting, so I left. After reflecting upon past blood draws for this test and doing some research, I realized she was wrong. This test requires no fasting. I'm frustrated she turned me away with inaccurate information. Her lack of knowledge on the test is also concerning. read more

So I have been to this location a few times, and I have had better experiences elsewhere. This visit was slightly, borderline blah. I made an appointment online, which is essential for this location. I have been here without an appointment and it can be terrifying. I was the first patron in the door. I was NOT greeted promptly and engaged the staff at the desk which seemed more inclined to talk gossip with one another than greet a patron. They eventually greeted me and directed me to the kiosk which was not super easy but I made my way through. BTW if you have your online form printed w the QR code, you just scan that right away. I did not realize that, and just entered all the data I previously did the night before, so pretty much wasted time. Again directions at the kiosk poor. Again, I was the ONLY patient at the opening. They told me to be seated after I paid my co-pay, which was confusingly explained. I sat for about 5 minutes, before a technician retrieved me... again only patient in the waiting room. The staff was distracted and I basically had to find the room for which they were conducting the lab work, on my own. Finally the technician conducted the lab work, quick and easy for that part. I did notice she peaked at her phone while conducting the lab work. Really? You cant wait 30 secs to look at your phone until after I am done? I have seen good comments and bad ones, and I can believe them all, more the bad ones. read more

After today, I don't think I'll ever come back to this particular LabCorp location. I know how wait times can be during the day so I try to avoid it by waking up extra early to get to this LabCorp when they open at 7am. In the past, I've learned that they open their doors even earlier so you can at least sign your name and wait until they start calling people's names at 7am. But on this particular day, I arrived some time around 6:40am that the office building wasn't even open. I waited a few minutes outside the door before starting to head to my car to wait. Then I hear the building door unlock so I open it and I head inside towards the LabCorp office. Obviously it was still locked since I had just walked in so I wait in the lobby. A lady walks in and I recognize her from being the one at the front desk and I smile at her and follow her to the office. But as she's opening the door she says uncongenially "We don't open until 7". So I say, "oh ok, so I can't wait inside?" And she says again, "We open at 7," and walks in. I got the impression she didn't want me to follow her so I wait in the lobby. A few minutes later a young lady walks in and I see her walking towards the LabCorp office and I hear the door open. I'm thinking she's probably inside and I'll just wait a few seconds to see if she'll come back out because it's only 6:50am. After like 15 seconds, I walk into the office and sure enough I see this young lady sitting down in the waiting room. I walk over to the sign in sheet and her name is already at the top of the list. I'm fuming inside and I'm so upset that I almost wanted to cry (I'm a very sensitive person). I know the front desk lady could tell my demeanor changed. If this front desk lady is going to be unrelenting about letting people in at a particular time, then she needs to be consistent about it. It's an awful feeling to be treated unfairly. As I waited, I looked up reviews of this place and even though they are about a year or older, it is still the same. On the other hand, the technicians are phenomenal because not only are they friendly, they do a good job drawing my blood with less bruising. The facility is also pretty clean and it helps that this is close to where I live. If I were to rate based on the positives, of course I would give a higher rating. This isn't my first time at this LabCorp and there were times I've had a pretty good experience. I've gone here multiple times this past year for regular lab works and while I was pregnant I've had to do the 3 hour glucose test, too. However, after my experience today, I'm going to have to check out other LabCorp locations. read more

Made an appointment but still waited for 45 minutes. The lobby was packed and some people had to go wait outside, which means they either overbooked or do not manage walk ins properly. read more

I walked in on a Tuesday at 4pm not realizing they were closing and Lauren The office manager took us anyway. I needed blood drawn for my 5year old. They were quick and worked great with him even though he was squirmy and kicking. We were in and out in 10 mins. They were very jive to allow us in even after they were closed. read more

I had gone to the Quaker Lane location for my daughter but it didn't work out and I'm so thankful it didn't. The front staff there was rude and the people in the back were unprofessional. There were barely any people in the waiting room and the front staff was pleasant. I was very nervous because my daughter is 2 and I didn't know how she was going to react. Thanks to the technician it went great. She helped me have her focus her attention on something else. Completely thankful for making it to this location! read more

Long wait for a walk in. Front office staff was nice even with people crowding the window. The phlebotomists were as quick as they could be once we were in the back. They were also pretty nice. Office was clean and plenty of sanitizer available. I'll return if needed but only with a reservation/appointment. I highly suggest not walking in unless you HAVE to. read more

I have been a customer of Labcorp Springfield location for over 10 years. To begin my review I taught customer service for 35 years and have a clue about how to treat patrons. The New automated check in is numbing. Unfriendly, no placer to set cards and perception paper work, times out, wrong height for wheel chair patient's, to many steps, does not account for patrons who are repeat customers, did not prompt me to hand prescription to the desk and dare feel sick it makes the visit WORSE. Then the New manager appears after I told the desk employees I disliked the new check in. read more

Labcorp - Just another nail in customer service and patient care. - Laboratory Testing Near Me - Springfield, Virginia

These people here are the absolute worst, I don't understand why this company exists and why there isnt competition. Before you walk in the door remember the word incompetence because these are what these people are. Certain people enforce stereotypes and this is what I saw from them addressing others and being ignorant, loud, and shouting when those who needed drug tests were trying to be polite and professional. Oh and by the way when you have people where their second language is English speak like you learned a little about the English language. When you're referring to possession its "Mine" - "Mines" are explosive devices. that's why they were confused dummy. read more

Five stars for Rommel and Maria. They are SO efficient at what they do. I have the absolute worst fear of needles and I always feel a weight lifted from my chest when either of them are here! No bruising and much less blood on my band-aid after. Front desk can be a bit odd putting but if you put on your best smile and sweetest voice they can be nice(ish) back. Yes wait times can be long so believe me I'm sure the front desk has had their share of irate people making them the way they are. Don't bring children if you can help it! I choose this labcorp over any of the other stand alone ones. read more

Came here at 9:10am on a Saturday for a 9:15am appointment for a blood test for my 1 year old baby. There were approximately 30 people in the waiting room and 15 chairs. I notified the receptionist that I had an appointment and was told to go have a seat. I assume that was a joke. I was taken after a 10 minute wait, which isn't too long, but we had nowhere to sit so it was uncomfortable to be standing in the waiting room with so many people. They had nothing to immobilize the baby's arm and told my wife to hold his arm steady. Since he's a baby, he was very squirmy and would not sit still and my wife was not able to steady his arm. The lady doing the blood draw yelled at us several times that we weren't keeping his arm steady even though there was nothing we could do about it. The entire process of being here was just a nightmare. read more

If I could give 0 stars I would. These incompetent morons never sent me a single bill nor gave me any indication as to having a balance with them UNTIL I got a bill from a collection service two years after the initial visit. My doctor sent labs to them and they couldn't even have the decency to let me know I had a bill? Oh and when I called to resolve the issue the phone was off of the hook for two days straight. Ridiculous read more

Terrible service - they close 5 minutes before they're supposed to so don't run late!