This place is always a mess. Appointments aren't respected and the wait times are always atrocious. Staff that draw blood vary greatly.

It's ironic that the unprofessional 20-something that condescendingly told me I was effectively too dehydrated to give blood and talked to me as if I was a small child when I'm 20 years her senior couldn't draw enough blood (from either arm) and then the more experienced lab tech came over and had no problem in the first arm she'd already tried (and also corrected her on how to pull the needle out b/c she did it wrong). They also both snickered when they saw the request was from Function Health, as if it's any of their business. I'll just leave it at that. Updated to add photo of how the first tech mangled my right arm. read more

Quest Diagnostics - Bruising and under skin bleeding from improperly drawing blood. - Laboratory Testing Near Me - Alexandria, Virginia

Chose this base on the fact that there were next day Saturday appointments available. Showed up early and decided to wait 20 mins in the car because it was so warm out and in the waiting room and there were few seats available. The waiting room was silent and the workers in the lab were chitchatting waaay too loud. When I returned there was an elderly man being told he would be let in next because of his condition. The tech said they were understaffed and closed the door to the lab. The old man complained under his breath he was spending his whole day there. Another guy said it had been over an hour that he was waiting. I was feeling crap because I'm sick, fasting, the heat and there was n way I could wait so I rescheduled. Won't be back. read more

Convenience on weekend is probably the only plus. It was clean on arrival. The bathroom for leaving urine had no soap, towelette for pre wipe or hand towels! I have never seen that. Tech handed me a cup with bare hands. I guess I expected a bit more sanitary conditions. I ignored the fact that they weren't super friendly. Would I come again - probably because it is conveniently located and open on weekends but hope they step up on quality. read more

Quest Diagnostics in Franconia is a good location for needed lab work. The best thing I like about Quest is your ability to schedule an appointment through their web site. You do not have to set up an account or password to use it. When you arrive, you can then check right in and are usually seen within a few minutes. It is a busy place, so I do recommend making an appointment. Even on Saturday morning when they open at 8:00 a.m. there will be a line already queued up. read more

Quest Diagnostics - Quest Diagnostics entrance. - Laboratory Testing Near Me - Alexandria, Virginia

This place did a great job! I always hear about how lab orders get lost when sent electronically, and I always worry a little when I show up without printed orders, but no worries here. They had my orders all lined up, and scheduling and checkin were a breeze. Essence took care of my blood draw, and it was painless and super fast. The place wasn't super fancy, but the service and process were great! My visit here was definitely the smoothest part of my morning. read more

The team of Simon, Essence, and the entire phlebotomist team and staff are consummate professionals. The office is clean, the customer service attentive, and the phlebotomists, specifically Simon, are very empathetic to the clients situation and needs. I highly recommend Quest Diagnostics on 6166 Fuller Court, in Alexandria, Virginia. read more

Nichole was very helpful during my appointment today. Great service. Not related to any particular clinic, but the automated phone service for Quest is terrible for getting any specific information. read more

This location is easy to access and seems clean, but a routine blood draw left me bruised. I'm not pleased, as I get blood drawn at my doctor's office and they use a thinner needle and never leave a mark. I have had my blood drawn here before and the tech evidently poked the needle all the way through my vein, leaving me with a blood bruise on the underside of my arm that went from my elbow almost to my wrist and took three weeks to dissipate. read more

Quest Diagnostics - Laboratory Testing Near Me - Alexandria, Virginia

Worst customer service, ever. Assembly line where they force you to use their automated systems which do not always work but make no room for the the exceptions. They over charge and can never get the billing right. I have a deal where I'm supposed to get free screenings through my insurance, but they charge anyway. Call them and they put in some request to figure it out but end up sending same bill again. They literally can't get anything right. Horrible business. read more

Honestly, I couldn't ask anything more from a lab. To date, this has been the best experience I've had getting blood drawn for routine lab work. Unlike other Quest or Labcorb locations, this location has good staff coverage for the steady flow of people. The lab counter was clean and free of other patients specimens. I was asked to check and re-check to certify that my name and demographics were correct on my vial of blood (sadly, I've found this rare at many labs). The lab itself is located on the 2nd floor of the building and is accessible by stairs and elevator. The waiting room is spacious with plenty of chairs, there are even a couple current magazines. I got the feeling most of the patrons were from the neighboring BRAC relocation as most were dressed in business or business casual attire and did not have children with them (read: quiet waiting room). read more

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My daughter had to go to the ER after having blood drawn here. You can't get in touch with anyone at Quest. Will never go back.

I've been to this lab 3 total times and 2/3 visits were an awful experience. The first visit the staff was unfriendly and disorganized, and they ended up running the wrong tests on my sample and I had to get it re-done. Then they were closed on a Saturday because the AC wasn't working (even though it is only a 4 hour window that they had to be open) so I couldn't drop off a time-sensitive sample. I will not be returning here. read more

easy to make an appt, when you follow the prompts, when the office is busy, all calls go to a central call center, so its best to make an appt even tho there are walk ins, walk ins are more of a wait except when you make an appt, even on sat, thank yo u read more

I had a 10:00 a.m. appointment and was seen at 10:25. I also felt that the blood draw was ok, not great. The plebotamist had to pull the needle in and out to get blood to flow to the tubes. Meh. read more

Always a nightmare. I have frequently used this location due to it's proximity to my home and Quest takes my insurance. I make an appointment every time I go in. However, appointments seem to matter little and aren't respected. Usually wait at least a half hour to enter after the scheduled appointment time, even though I arrive early. During my last visit, one poor guy waited an hour and a half because they accidentally crossed him off the list as being done but never called him. Also, multiple jabs because they poked the wrong spot are common. Quest has many other locations. I will not return here. read more

Very friendly, professional and efficient medical lab. I much prefer this place over any other medical testing facility that I've used in Alexandria or Springfield VA. read more

Rude and slow. When I arrived at Quest, the was a waiting room full of patients, including several small children but not reception or Quest employees. An inappropriate movie was showing on the TV (R or PG 17 I'm guessing). When the mother asked if she could turn off the TV, the very rude tech said "Jesus Christ" rolled her eyes and stumped to the TV to turn it off. I was very offended by both the movie AND the conduct of the tech. read more

Recoiling from a terrible experience this morning at Quest. We had previously had very positive experiences at this particular lab and returned as a result. The two women working today left quite a bit to be desired - almost zero compassion or concern for patient's needs. I have two small children that needed blood draws. I've never had an issue before, but both of the techs combined couldn't get a vein on my infant. Instead of admitting this and suggesting we come back later or try a pediatrician, they kept trying for nearly 15 minutes, despite his and my dispair. As an adult I hate having the needle poked into my arm while the tech 'feels around' for a vein - I am still shocked that anyone would do this to an infant, and without a hint of compassion or concern. I finally took him away and will not be going back. The office is clean, location is fine, and as I said I've previously used this lab without issue. There is a huge dependence on who is working, and the current staff seem abysmal. In addition to my immediate concerns for my son, there was a long line, patients were treated slowly with or without appointment, and neither of the techs seemed remotely concerned or phased. We were in the lab for over an hour, which is completely unprecedented for me. I'd definitely try another location. read more

I was leery because of the negative reviews of this place. But I had to get blood work done and it was nearby. My experience was good. It was a weekday and was only a short wait. They entered me in the system right away. The nurse took me back within 10 minutes and I was all done 5 mins later. I would have given it 5 stars but I think she almost rushed me out a little too quick because the bandage bled through when I got back to the car. But overall it was clean, fast and efficient. read more

Appointments and experiences don't get much better than this. Clean location with great signs/directions to guide you to their suite. Arrived 15 minutes early (for a Saturday appointment) and was pretty much promptly greeted by Essence who took care of everything - logging me in, taking care to ensure they had the correct forms (which were faxed weeks earlier), ensuring my information was accurate, was extremely friendly and helpful AND was an expert at taking my blood. I am not one who likes needles and this woman was an ACE. Such an incredible way to start a weekend. Kudos to you Essence! read more

The exact opposite experience from Lab Corp. Quiet, carpeted waiting room. Very professional, efficient and friendly front desk attendant. I was 10 mins late for my appointment, and showed up only 20 mins before they closed, but they laughed and said it was all good. Clean. Blood draw was quick and painless and done in one poke (I asked for a small gauge needle which they accomodated). After the tubes were full, she showed me the labels (without being asked) just so I could verify that they had drawn the samples exactly according to the doctor's orders. Was in and out of there in about 15 minutes. Bottle this customer service experience and sell it because this is how a visit to a lab should be. read more

I go to this location for blood work every quarter. I make an appointment and they get me in and out quickly and painlessly. Initially finding the location was half the battle and signs at the building exist but are not really obvious. Occasionally, the staff has had some administrative problems with my orders but they were patient and worked directly with my physician to get things straight while I was on-site so that I didn't have to reschedule. Not a big fan of concierge medical services . . . but this site does a good job. read more

I have been to several and different "testing" sites because my job requires Fed. DOT bi-yearly testing. The 6162 Fuller Ct. Alexandria VA 22310 is the location I chose being near my house. This place is great, I have read the other reviews and was wondering if they were talking about the same place. I was very pleased with the staff and the service. There is no TV in this location so the negative post must have been for another location. read more

Just ok. Last time I was here I needed complex blood work done for mold testing. Found out when I went back to my doctor that they ignored a couple of the tests and I had to go back a second time. If they didn't understand they should have asked. Receptionist was also rolling her eyes at patients. I've been back since and don't think she works there anymore. I think they could be a little more kind and professional but it is a basic lab. I do prefer labcorp in general when I have an option. read more

Over the years I've been to a handful of Quest locations in the DC area for blood work. Most are filthy and have a completely incompetent staff. This location is clean, organized, and has the friendliest and most helpful guy at the front desk. The lab techs are equally pleasant and efficient. Seriously, compared to the Quest on Duke Street this place is a palace. read more

the two ladies who were with me in the back were very nice, i have an irrational fear of getting shots and bloodwork and they were very nice about it. not sure why the white girl at the front desk seems to hate her life so much, she was rude and had an attitude literally every single time she spoke to me or anyone else. they were very quick both times i went in (without an appointment), so thats a plus. read more

Went there recently in the morning so it was quiet. But the front desk staff, named Kim I believe, was absolutely rude. The second staff member that took me to the back was not that much friendlier either. When I first got there they were bickering with each other about who should do what, which is unprofessional to begin with. I definitely won't be coming back here anymore. I'd rather drive 10 miles out of my way for better customer service. read more

I went here on the morning of 23 May 15 for simple blood work. I arrived shortly after the office opened. After a short wait I was called-up to the desk by a [thin black] woman with corn row hair in a lab coat. She didn't appear to be one of the receptionists, but possibly a lab technician. I walked up to the counter while she watched me. When I reached the counter I waited for her to provide directions on what she needed and instead she stood there staring at me and eventually said, in a loud disgusted voice, "well, what do you want?" Not "good morning sir, how can I help you?," but "well, what do you want?" I told her I though that was a rude way to start a conversation and she defended her action by arguing with me and put me down in front of the other customers and staff for "just standing there and not talking." This individual needs to be removed from interacting with customers until they receive several hours of remedial training on the topic. Quest Diagnostics management--please take note. Also, I certainly have no desire to return to this facility as a result. I rarely post reviews, but after sleeping on this one for a month+ I decided (particularly after receiving the bill) that I needed to say something. Also, I just received my bill...over $1,050 for simple blood work. Incredible! Even after the insurance reductions it is still over $200 for blood work. I had the same blood work accomplished at Virginia Medical Center last year and it was less than $15 after insurance. I went here on the recommendation of my doctor, who will get feedback on the high cost of this facility. Hopefully they will recommend a lower cost option to their patients in the future. I will say the technician who drew my blood was excellent. Pleasant and friendly and careful not to mis-stick me. Kudos to her. For me, the cost of this service and the rudeness and lack of professionalism I received upon initial greeting warrant the single star rating. read more

Third year in a row getting blood draws for my young children. Appointment or not, always in and out quickly. Very kind and patient with my kids. Clean, easy to find, efficient. Today I had an appointment and was out in less than 15 minutes, to include the paperwork. read more