This is the worst experience in 30+ years of getting blood tests for my health issues. My insurance covers routine lab tests at 100%. I haven't paid for a lab since I got my insurance. This site handed me a estimated bill to put a hold on my CC. I asked why as my insurance covers it. They said they aren't charging me just putting a hold in case my insurance denies the claim. I said no. They insisted it had to be done. A kind person in the waiting area intervened and showed Labcorp's own policy stating that its not required. They then changed to I must sign this waiver that had an estimate but stated I would pay any charges not covered. The wording does not limit them to the estimated charges. I asked them to get prior authorization from my insurance and they said that was my responsibility. I asked if I could get an exact bill for the services prior to receiving them. They just kept saying estimated costs and avoiding committing to a price. Is it not reasonable that I get a price prior to deciding if i want services? I called LabCorp corporate help line and was told the same and that it was the policy. They also said they don't work with the insurance companies to determine the costs prior to services. I then asked for the policy to be sent to be in writing and was told they don't have it. After, I pressed they said they have it but not for giving it out. I raised my voice a bit saying I'm entitled to know what I must pay prior to getting the services. The rep hung up on me. read more

I haven't been to Labcorp in a long time...and the Labcorp facility has not changed much in the past decade. The waiting room really needs a refresh. The furniture is worn out. The one new addition is this check in machine that asks to scan your identification and insurance cards. You type in all of your personal information and take a seat. I will say that was a great deal of effort and then, when you are called up to the window, you have to give your identification and insurance cards again to the people at the front desk. And, go over all the information, so the machine seems like a waste of time. The people at the front desk were very nice and helpful. They were a ray of sunshine in the office procedures. Both of my stars go to them. I was called in after about a 20 minute wait. The phlebotomist, while trying to be pleasant, while he was doing the blood draw, kept moving the needle. I have had many blood tests in my life and I have never had anyone try to keep moving the needle once it was placed in your arm. It was extremely painful. For that reason, I will not return to this location. If I ever have to return there, I would request another phlebotomist. The quality of care is sub par and I hope that they make some much needed improvements. read more

Labcorp - The waiting room hasn't changed in a decade. - Laboratory Testing Near Me - Rockville, Maryland

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Staff was both helpful and pleasant. I was seen promptly even though I was a walk-in, due to problems trying to book online. My tech was professional. My recommendation is to go early and avoid wait time. read more

I would not recommend! I'm a difficult stick but my tech didn't seem confident at all, and wasn't sure if he had a large enough sample :( plus the bathrooms are disgustingly dirty and reek of urine. A business like this should hire daily professional cleaning services. read more

I went back to Labcorp in Rockville because I always have an excellent experience there. I checked in and Reginal the receptionist called me up in about 20 minutes. Mr. B the phlebotomist who took my blood was also great, thorough and did not hurt at all. I got my results back by the next day. Both Reginal and Mr. B are excellent at their jobs, honest, professional, compassionate, personal and showed they cared about the patient. read more

Was dreading this visit based on reviews & since I didn't have an appointment, I expected to wait an hour plus. This visit was very smooth & nothing like what the other reviews mentioned. Each person I encountered was very polite, efficient, & professional...even charismatic. They have 2 e-check-in stations where the system scans your drivers license & insurance card. The waiting room had about 10 others waiting but it went fast. Within 5 minutes after checking in, the front desk staff called me up to review my lab order & sign financial documents. Less than 5 minutes later, I was called back for blood draw. In total, I was there less than 20mins from the time I walked in the door, to the time I left. This was definitely one of my better medical experiences I've had in a while. read more

So, normally these people are very good and I have never had a problem with them. Which is why I gave them 3 stars. But they LOST an important specimen that was taken at my doctor's office that was unbelievably painful to collect. I know that LabCorp lost it because I dropped it off at this location myself, signing in at their kiosk, giving them my ID and insurance info, and personally handing the specimen to them. I have been communicating with them for weeks to no avail. How can they lose a specimen that they absolutely had. Really unforgivable. read more

Since zero is not an option they get a one. But you can read that as a negative one. If you like having your blood drawn & like needle sticks you might just get three needle sticks for every time you need your blood drawn. Every time I've been here I've had 2-3 needle sticks. For a bonus of incompetence: And the billing system does not know how to bill for secondary insurance. That also has occurred for multiple visits. read more

I went for a routine blood work. The technician was very rude and didn't respond to anything I asked in a polite way. I have been in customer service for more than 10 years, I feel bring nice doesn't cost anything and it can make or break somebody's day. Will never go there again and will not recommend it to anyone. read more

I frequented this LabCorp as a walk-in patient. I was able to quickly sign in on the electronic touchpad. The waiting room felt stuffy, but one of the women at the front desk happily gave me a mask. Even though I was a walk-in patient, I did not have to wait long, there were two people ahead of me when I walked in. My lab technician was excellent, I wish I had remembered to ask his name. I have needle anxiety, but he and I started up a light conversation, and I immediately felt at ease. He was very kind and an excellent stick (I really didn't even feel it, which shocked me!). He deserves all the stars in this review. Thank you to this man. read more

Update to my original review. DOUBLE CHECK that they know what they are drawing your blood for!!! I came in for a very detailed blood order for a cancer check that I have the next day. They totally screwed it up to where they can use my samples and it must be redone. Now it screws up my appointment at the cancer center and they charged me for the blood draw. Now there is some good.... I had no appointment at Labcorp and I was in and out in 35 Minutes. I have been to this Labcorp and other Labcorp locations in the past and Labcorp is a nightmare, almost worst than The MVA, especially this Rockville location. This morning this location was packed, there are 4 front desk staff with 3 standing around joking and laughing while one worked the window. As I wait there was a very heated conversation with the staff and a patient and the staff were making faces behind his back. I waited 20 minutes after check in for my document review. My Tech "Gloria" that took care of was was very nice, respectful and very gentle.it was a good expieriance. read more

No appointment and I was in and out in 30 minutes for a blood draw! Staff was nice and efficient. Would go again without an apt!

I had the best experience with the front desk individuals and the phlebotomist Sabrina truly made what was a challenging experience for me into a really good start to my day. Highly recommend her for her professionalism and extreme kindness! read more

Thankfully my experience here was the complete opposite of most of those who reviewed this location. After checking in (have your ID, insurance card, and credit card ready), I was immediately brought into a room to have my blood drawn. About five minutes after sitting down, someone comes in to take my blood. I explained how most individuals have difficulty finding my veins and showed him the best spot to draw blood. Luckily he followed my advice and didn't dig around! I was in and out of the room in no time! The lady at the front desk was surprisingly pleasant...I was prepared for the worst. There's a large lot to park, but actually finding a spot could take some time. read more

Well at least they cleaned up their testing site, it used to be scary horribly dirty and disgusting when I was here a year a two ago. I came in for some bloodwork, went to the counter, there were 3 ppl behind the counter but nobody bothered to look up. After waiting about 3-4 mins someone gave me a cold & indifferent stare and antiseptically pointed to a self check-machine saying nothing. A simple hello or good afternoon would have cost nothing but been so much more welcoming. Low rating is for Lousy first impression. read more

Nope! Don't be fooled by recent positive reviews; this place is a crapshoot. It's inconsistent & unpredictable at best. Sure, signing in electronically is easy, but then comes the *very* long wait until you're called to the front desk. Even though there's a monitor with patient's initials which supposedly represents a queue, they pull people up to the counter at their whim. Then, once you're there, even though you're already in LapCorp's system, they *never* seem to have first checked if your doctor sent in a prescription/blood draw orders. Even when you tell them your doctor sent them in, they claim not to see it (but they haven't even checked!) It's only when you insist they check (mind you while eveyone is listening since it's a small waiting room with the TV either on mute or very low volume) somehow then find it -- I've been to this Lapborp many times, and it's always the same routine. And, it's not just me; as you sit & wait an hour to called back, you hear other patients being subjected to their lack of desire to check for lab orders first. Now, here's the real reason for my one (1) star review: this last time once I got past the front desk gatekeeper shemantics,I got stuck with the WORST phlebotomist I think they've ever employed. He was rude, unpleasant and I suspect, bigoted. He didn't speak, he barked. That alone is reason enough not to go back, but when he couldn't understand the doctor's orders & had to call in a more knowledgeable staffer, she explained that at this location they were unequipped to perform the routine test performed at other Lab(Corp)s -- this location is only able to perform simple blood draws & collect urine, that's it. Save yourself the frustration & lack of patient care this location is still known for & choose another Lab(Corp). read more

Made an appointment online for this location easily. I am from Baltimore, but this location is right down the street from my work. Walked in and I was the only one in the waiting room so that was nice. Check in was easy on the kiosk. Allan was the one who drew my blood. I told him which arm was the best and he was able to find a vein in one try - which is good for me because I always have issues with getting my blood drawn. The needle did not hurt at all and Allan took the blood seamlessly. He asked if I was ok during the blood draw since he had to take 7 tubes. Overall - great experience because of Allan! 10/10 recommend. read more

Some days it can be crowded, unhappy and overwhelmed staff, as they don't communicate with patients in waiting room, when you get there, it feels like we are causing the disruption of some unseen dynamics. I definitely don't like the way this place made my kids feel, despite its convenience. The attending nurse was however professional. read more

Give the poor techs a receptionist. Theyre very clearly overwhelmed. Alot of patient complaints would probably be resolved by giving the techs a better work environment. Theyre very busy and stressed and as a result of that cannot provide optimal patient care. read more

Longest wait ever, whether you have an appointment or not, they're always overbooked understaffed or running behind. Made the mistake of coming here more than once which resulted in the same poor experience. Lack of professionalism and customer service from the front desk staff. They could care less. My advice is to go to this location instead: 9711 Medical Center Dr #222, Rockville, MD 20850. Come early before they open, with or without an appt, wait for them to open and be the first one to be seen. It would help make for a much swifter experience. read more

Upon arrival staff insisted that I provide them with a Credit Card refusing to perform services if they did not have it. I explained that it was a Debit card not a Credit card and since we had no idea how much the costs would be I was reluctant to provide the card. The staff stated, "you will receive a notice in the mail explaining the amount and the charge to your card 10 days prior to it being processed." I, not trusting them, wrote on the front of the page, stating specifically that I was only providing this authorization IF AND ONLY IF they provided 30 days advance notice for the charge to be processed - specifying that it was a DEBIT card not a CREDIT card. A letter dated 10/5/2016 states the card WAS CHARGED on 10/2/2016. I have yet to figure out why that constitutes 10 days or why it constitutes the 30 days contingency for which I agreed. Violations: 1. Staff LYING to Patients *10 days prior to charge * card required prior to service rendered 2. Staff NOT TRAINED properly * card required for service * 10 days pre charge notification 3. Legal Binding Contract BREECHED * Hand written stipulation to the typed contract 4. Charge to Card without AUTHORIZATION * as per the staff instructions and the signed form 5. Failing to follow company policy * Notification of a charge AFTER THE FACT NOTE: A lengthy (45 min) call to Billing Department to review the aforementioned complaint, resulted in the following: 1. Card NOT Required for service 2. No ADVANCED Notification required 3. No EFFECTIVE way to Complain to customer service 4. Refusal to Call the Lab Site to provide Manager Contact 5. Refusal to transfer call to a supervisor 6. Refusal to Look up and view the AUTHORIZATION form GREAT CUSTOMER SERVICE read more

I would avoid this place at all costs. I arrived at 11:15 and it is now 12:41. I still haven't gotten my blood drawn, and fasting for longer than necessary sucks. The majority of people have gotten up and left due to a combination of rude service from the front desk and the ridiculous wait. To be fair, I did not have an appointment, but the people that did keep getting pushed back. This place is horribly understaffed and I don't blame the workers for getting frustrated. Getting your blood drawn just got worse. read more

Their scheduling system is obviously terrible. I am still waiting for a scheduled appointment for a single test with all documentation submitted in advance... 45 minutes later. read more

TL,DR, Worst lab ever, don't go there! I took my sons to draw the blood at Labcorp Shady Grove today. The visit was the worst experience we have ever had! When the technician was preparing to draw blood for my 9 years old son, I took my 5 years old son to the restroom. When I came back, my 9 years old was sitting on the chair unhappy and said "I'm sorry". I said, "Honey, what are you sorry for? I know it's a tough morning, you guys have been fast for the whole morning. It's almost 11am, everybody is getting hungry and grumpy. " The technician said to me, "That would not be an excuse I use." sort of thing. I was shocked! I asked, "What happened? Did he just say sorry?" She said, "You know what, It's fine, I'm good." I'm still confused, I asked Mike what happened. He said, "I don't know. I don't know why she's mad." When the supervisor and another lady came in, this technician just said "I can't do it" and left. The supervisor, me and the other technician were shocked. Later on the supervisor and the other technician did her job. After we left, the supervisor called me, she said that technician got mad and left because my son said, "Please don't hurt me. Please don't make me mad." The supervisor told me the technician is fine now, she's not mad anymore. I was totally shocked! No only an adult got mad because a kid was scared of needles and said something like "please don't hurt me", but also her supervisor decided her technician's feel was more important than a young patient's! read more

This Labcorp office SUCKS! After waiting for an hour (sans appt.) and approaching reception to find out what the deal is - was told I'd have to wait another 30min. All the negative reviews are true. I should have checked them before wasting my time on this office. read more

I don't even want to give them 1 star. They are beyond inefficient. The staff sip coffee and move like slugs. Lab Corp needs better employees. Two people in the waiting room and I waited 40 minutes to give my insurance card. read more

I had an appointment, walked in 15 minutes early, there were about 12 people waiting without appointments(dont go without an appointment!!) They called me up to check me in at my appointment time, then took someone back who arrived 15 minutes after me(with later appt) before me. Very poorly run!! read more

Is it possible to give 0 stars? No rhyme or reason on the wait line. Front staff is rude as unprofessional.

I would give 0 or even negative stars to this Lab Corp location. Giving 1 as it is the only option. I agree with most of the reviews here. Rude staff. Absolutely no logic behind their waiting and line sequences. Worst lab experience ever. read more

No wonder these guys have less than 1.5. They don't even deserve that. They booked my appointment for 3 hour glucose test on a Saturday at 10AM. I called them 4 times to cancel or reschedule it, they didn't do it saying I should stop by or don't show up and insurance may get charged. I cancelled all my plans, ended showing up on Saturday but just to learn they close at 11, so they cannot start three hour test at 10. They were so relaxed and said, we cannot do it. No apology for a 8 month pregnant for making her go through all this non sense. They asked me to come at 8 on Monday, when I showed up, they don't eve have an appointment. Ended up waiting 5 hours to get the test done, they suck big time, they are neither friendly nor helpful and worst experience ever! read more

The front desk person was incredibly rude. She yelled at me in the waiting room for asking where the water fountain was twice (because the first time she steered me in the wrong direction). The first time I came I didn't have an appointment and they said the wait would be an hour and a half. So I made an appointment, came back a few days later, and STILL had to wait almost 2 hours. The service here is horrible, the employees are rude and incompetent, and the nurse couldn't even draw any blood so she gave up. I have now wasted almost two hours of my life to be told the nurse can't draw my blood even though I had an appointment. I will never come here again, and will never recommend it to anyone. If I could give them zero stars I would. read more

This place makes The experience of having a lab test worse than it could be. You are supposed to have an appointment so I waited two weeks for a slot and arrived on the day to find that there were tons of people already ahead of me and the appointment was worthless. On top of that the lady at the front window was harsh and snapped at me before I even opened my mouth. The place seems to have been set up in the most unfriendly way possible for the start. Location is conveniently close to the metro but next time I will look at any other options read more

Short staffed, staff on hand has a really bad attitude. Can't blame them, not enough help. Stinks that they take it out on the patients, though. read more

Went on a Monday morning ~9am. Electronic check-in, super friendly front desk. They assisted kindly when there was a mix up with my doctor office faxing in the order for my blood draw. Got it resolved within 15 minutes, then saw me immediately. Blood draw was absolutely painless. I was in and out in about 25 minutes even with the order snafu. I will definitely be back to this location for future needs. read more

Horrible staff. Longest wait. People at the front desk have a serious attitude issue. Why can't a place like this that is SOOO crowded year round have a bigger office space and more staff?!? Don't go here at any cost. read more

Updating my last review, while the place is pure dreck in the waiting room, the professional staff are SO GOOD at drawing blood from bad sticks like myself, that they almost make up for the icky holding pen in which we all have to wait. They are amazingly good at needle sticks and no longer do I pass out from random techs rolling the needles in my arm or sticking me 3 times before they find the vein. You don't even feel it! Soooo, I guess I have to go with great professional staff members over the lousy first impression of walking in the front door. This is the worst LapCorp in the country. Horrible cold dirty waiting room with not enough chairs for all of the people stuffed into it waiting hours just to have blood drawn (as most of us said), a water cooler with no water or cups, no trash can to throw away a simple newspaper, no magazines for folks to glance at, and a surly, dismissive staff. I left after waiting over an hour and ten minutes. The only good thing I have found is when you finally do get past the horrible waiting room and nasty front desk, they are professional and quite good at their jobs, and friendly too. Too bad it's all lost with that nasty waiting room with the TV blaring and no way to turn it down. I will never go there again. I would not even give it one star. I will contact my insurance company and insist they allow me to have my labs done at my doctor's office. read more

Marie at front desk is very rude. Phlebotomist was quick and professional.

After 35 minutes waiting. I was called into Rm 2. The technician was in the room told me to sit down, and then he left the room. I was waiting in the room for another 15 minutes. While I was in the lab room.I heard the receptionist was telling the technician I was in Rm 2 not Rm 1, The technician came in to take my blood. The receptionist refused to validate the parking because it was less than an hour (55 minutes). I ended up have to pay for 2 hours parking because it has passed an hour by the time I was leaving the parking lot. My sister who was waiting for me in the lobby; told me that the technician had asked another patient to Rm 1. My sister heard the technician was reading my name on the folder while he walked to Rm 1. My sister went to the receptionist to let her know the technician has wrong patient. That was the commotion all about. My arm has 2 1/2 in X 1 1/4 in bruise mark from the blood drawing by the technician. Which I never had the problem before when I had to have blood test done by other lab technician in other lab or in any doctor's office. read more

I had gone to this lab several times for blood work because it is very conveniently located from my house but the service was always subpar. The office staff were often dismissive/rude and more than once they made mistakes, once with the insurance and once with the blood order that required me to return for a second draw. The phlebotomists were more often than not, inexperienced and I would have large bruises afterwards even thou I have easy vein access. I finally gave up and found another site that is 8 miles from this one but worth my time. I do not like to leave bad reviews, but, LabCorp Corporate headquarters, if you are reading, you guys need to provide better supervision to your staff. I do not recommend this site. read more

This place is so ghetto and unprofessional, especially the front office staff. The receptionist at the front was arguing with another staff member while tons of patients were in the waiting room. After waiting close to 45 minutes, the receptionist called people back into the rooms like it was an assembly like. Next time, I will go to a different LabCorp. read more