Appointment online ! Show up , not 5 minute wait and fast painless work by a pleasant and caring…read moreperson! My new way of doing blood work!! Thank you

Make an appointment for it to be canceled. They sent me an email I didn't see. So I drove here for…read moreno reason. And the tech is alone here. He has no info on whether I should wait or not. Terrible way to treat patients. Very unhappy. As if it matters how it they treat us.

Horrible customer service you're just a number on a kiosk…read more Horrible customer service you're just a number on a kiosk.

Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers…read morenot closing the door to the waiting room all the way. She then proceeded to slam the door forc

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

Office Experience: -Got bone x-ray day of order…read more -3 separate calls needed to schedule a CT Scan. Appointment was for 4 days later. Upon arrival I was informed this was a STAT order. -Spoke with same phone contact each time. 1st: cranky but got her to laugh. Said she'd call me back with prior authorization despite doctors's order. Never did. -Second time I called she scolded me to bring my insurance card with me. (Vs informing me politely) -Third call 2 days later got appoint for Thursday. "Be prepared to pay $320!!!". Very rude, loud and cranky. Completed all electronic paperwork and uploaded with my insurance card in advance per appointment confirmation text. Arrival: -no charge for procedure (contrary to the mean phone person) -Asked for my insurance card again despite already uploading. (Company policy) -made me fill out previously submitted paperwork AGAIN because their system on retains the first page and also never stores your height and date. "It's a system issue we've had for months". -only after the appointment did they inform me it was an emergency STAT order and I should have been seen Monday when I had the bone x-ray vs waiting 3 1/2 days. Medically, this is a top notch place with top notch care. I've been going there for several years. However, it's ironic how medical facilities require patients to complete a code of conduct agreement annually yet they allow their clerical staff to be rude and borderline abusive to their patients.

Trouble getting reimbursed after insurance made full payment. Hard to get hold of Jessica…read more Otherwise I love the small business medical concept and the level of skill and attention Jessica is able to afford but could you please call me back? Jessica was out sick, she settled things fine. Thank you.

HANDS DOWN BEST PLACE FOR ULTRASOUND...I truly can't say enough great things about this place and…read moreJessica! She is passionate about what she does and that shows in the way she cares for her clients. I felt comfortable, and was just very pleased with my visit some may feel certain procedure on the expensive side but i assure you she does not overcharge and what she offers during the appointment is well worth the $$. Thanks again Jessica for the amazing pictures of our baby girl!

My primary doctor is here, and I'm fairly happy with her. Staff is always helpful and they really…read moretry to make sure you don't wait more than 10 minutes once you've checked in. Had some issues with administrative stuff, e.g. a letter for my employer written by a PA (doctor wasn't available that day) that looked more like a ransom note with some kindergarten style cut and paste, and my surname was wrong as well. Change of one vowel turned it into a digestive dysfunction! When I saw my doctor next, I showed her a copy. She was quite dismayed that something like that came out of an Elliot network office. Another time a prescription was sent in, to be processed a year in the future, instead of present day. I like that they have lab facilities to take bloodwork, and ability to do digital X-rays and mammograms on site, without having to go into the city. Shoulder X-rays were the reason for my visit on this occasion. The techs always let me have a look at the images - having studied osteology at university, I have a real fascination seeing inside my own body. I'm weird that way. ;) Overall satisfied with my health care, but room for improvement with the support staff.

Both of my children and myself see Dr. Jason Emmick at this office. He is wonderful. My youngest…read morewas severely premature, he has been her doctor since she left the NICU and I have been more than impressed with the ease of getting appointments if problems arise with him or another doctor. Our previous primary would always force us to see a nurse practitioner for sick visits. Never a doctor, here we always see a doctor and they take us seriously. Dr. Emmick is incredible. at every visit he sits and discusses any issues or concerns, and answers every question. After numerous visits for our youngest and feeling more than comfortable with his ability and competence we transferred our son over to this office again with Dr. Emmick. He is very thorough and had spent quite a bit of time looking through my son's medical records and helping to pin point some problems. After being satisfied again with the level of care I transferred myself there. Dr. Emmick typically has a 6 month waiting list for new patients but got me in for a non urgent visit in less then 2 weeks. He sat down, again and got a full medical history, we talked about some concerns I had and he had reviewed my medical records. After our discussion regarding my concerns he told me he thought my severe anxiety disorder, previously treated with anti-anxiety medication was directly related to undiagnosed ADHD and suggested medication. Since starting the medication my anxiety went from a 10 on a scale of 1-10 to a 1 or 2. I would recommend the office, and specifically dr. Emmick to anyone. The only reason I did not give five stars is because dr. Emmick does tend to run behind. I have found making appointments early in the morning or after lunch helps. But, he runs late because he spends the time to address questions and concerns and takes his time to look at the whole picture, so I will continue to the good with the bad. All of our interactions with the other doctors, nurse practitioners, nurses and administrative staff have been positive ones. This office and the doctors are AMAZING!

The receptionist Lisa Melanson was so kind and pleasant. She greeted me in a kind manner. I was…read moreso pleased with the staff and Dr. Arjun Dhayalan, MD was very informative and a great personality! I'm so glad I chose this Orthopedic Center!

Very bad practice , very bad medical advise Doctors are…read moreunprofessional careless and lack medical knowledge by misdiagnosis and wrong medical advise For me and my neighbor who has to go to Boston to fix their mistake. One Dr was diagnosing my finger in waiting where patients sit violating HIPPA and very upset because he was to go home . I went for my shoulder Dr Daniel Bouvier was carelless he gave wrong advice so he can good paper he shouldnt be practicing any medical profession he put in danger the board of medicine should take action. He wasnt treating he was just making good paper work he's a danger to all patients. Staff and nurses are awesome thank you For being professional and awesome. If you go there please get an other opinion.

ARA goes above and beyond to make sure their customers are satisfied. I can't recommend them…read moreenough!

absolute rescources,professional courteous ,superb customer service and quality .we highly…read morerecommend them.jason best customer service and educational. he tolerated our numerous emails and calls from our concerns mold situation.we are physicians scientists but when your home(just bought) causes you asthma attacks,allergies ,fatigue,mentation problerms and even rescue animals had symptoms. .