Went to Quest today and had Jamie Paolini as my phlebotomist. She was so caring, patient, and was…read moreable to get the blood draw on the first try! She is A+++++

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Make an appointment for it to be canceled. They sent me an email I didn't see. So I drove here for…read moreno reason. And the tech is alone here. He has no info on whether I should wait or not. Terrible way to treat patients. Very unhappy. As if it matters how it they treat us.

I use Derry Medical Center, in the same building as Quest. Ive begun to ask for a copy of my…read morebloodwork request to be printed. It seems like although they are only one floor apart and doctor tells me she has sent bloodwork request while i'm at my appointment, it never seems to get there. Sounds like an IT issue to me. If the request form has issues being transmitted, they should have inter office mail set up. I drive 15 miles each way to get to there, it isn't very convenient to come back or to have to wait an hour or more to get my orders resent by the nurse.

Horrible customer service you're just a number on a kiosk…read more Horrible customer service you're just a number on a kiosk.

Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers…read morenot closing the door to the waiting room all the way. She then proceeded to slam the door forc

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

I hope the quality of imaging is worth it! I haven't even had my first appointment yet and I am…read moreready to go make an appointment else where. I am now in need of annual breast MRI's and this was one of a very short list of providers that was covered by my insurance. When I called to schedule, I was told the location I wanted to go to, Bedford, did not do breast MRI's and I would have to go to Londonderry. I was given zero pre-appointment information other than to confirm the date/time and location of my appointment. 2 days before my appointment, i received a call telling me the equipment in Londonderry was broken and they needed to reschedule me for Bedford. When I questioned the location in light of what I had previously been told, the person calling seemed annoyed with me. He then went on to tell me they do them in Bedford but the equipment isn't as good. So I then asked him for more clarification regarding the appointment to understand the differences. He once again became annoyed. I finally had to say, "this is my health and I would like to have the information so I would be able to make the best decisions possible for my own health and wellbeing." That finally seemed to do the trick and the person slowed down and willingly answered my questions. Ultimately, I rescheduled for Bedford. Then the person gave me several instructions like don't wear lotion or deodorant, information I had not previously been given. This was my first breast MRI, so important info to be aware of! I continued to receive text reminders about the original appointment, then the day before the original appointment, I received a call to reschedule it as though the first call I had received never happened. She then told me I had no other appointment on the books. So I told her the date/time that had been confirmed the day prior. She then said oh, yeah, you have an appointment. But she then told me a different arrival time than the person the day before. When I questioned it, she got snarky with me saying "it is only a 5 minute difference." I guess their time is more valuable than mine! Hopefully their imaging techs/doctors are far better than their administration team!

Trouble getting reimbursed after insurance made full payment. Hard to get hold of Jessica…read more Otherwise I love the small business medical concept and the level of skill and attention Jessica is able to afford but could you please call me back? Jessica was out sick, she settled things fine. Thank you.

HANDS DOWN BEST PLACE FOR ULTRASOUND...I truly can't say enough great things about this place and…read moreJessica! She is passionate about what she does and that shows in the way she cares for her clients. I felt comfortable, and was just very pleased with my visit some may feel certain procedure on the expensive side but i assure you she does not overcharge and what she offers during the appointment is well worth the $$. Thanks again Jessica for the amazing pictures of our baby girl!

My primary doctor is here, and I'm fairly happy with her. Staff is always helpful and they really…read moretry to make sure you don't wait more than 10 minutes once you've checked in. Had some issues with administrative stuff, e.g. a letter for my employer written by a PA (doctor wasn't available that day) that looked more like a ransom note with some kindergarten style cut and paste, and my surname was wrong as well. Change of one vowel turned it into a digestive dysfunction! When I saw my doctor next, I showed her a copy. She was quite dismayed that something like that came out of an Elliot network office. Another time a prescription was sent in, to be processed a year in the future, instead of present day. I like that they have lab facilities to take bloodwork, and ability to do digital X-rays and mammograms on site, without having to go into the city. Shoulder X-rays were the reason for my visit on this occasion. The techs always let me have a look at the images - having studied osteology at university, I have a real fascination seeing inside my own body. I'm weird that way. ;) Overall satisfied with my health care, but room for improvement with the support staff.

Both of my children and myself see Dr. Jason Emmick at this office. He is wonderful. My youngest…read morewas severely premature, he has been her doctor since she left the NICU and I have been more than impressed with the ease of getting appointments if problems arise with him or another doctor. Our previous primary would always force us to see a nurse practitioner for sick visits. Never a doctor, here we always see a doctor and they take us seriously. Dr. Emmick is incredible. at every visit he sits and discusses any issues or concerns, and answers every question. After numerous visits for our youngest and feeling more than comfortable with his ability and competence we transferred our son over to this office again with Dr. Emmick. He is very thorough and had spent quite a bit of time looking through my son's medical records and helping to pin point some problems. After being satisfied again with the level of care I transferred myself there. Dr. Emmick typically has a 6 month waiting list for new patients but got me in for a non urgent visit in less then 2 weeks. He sat down, again and got a full medical history, we talked about some concerns I had and he had reviewed my medical records. After our discussion regarding my concerns he told me he thought my severe anxiety disorder, previously treated with anti-anxiety medication was directly related to undiagnosed ADHD and suggested medication. Since starting the medication my anxiety went from a 10 on a scale of 1-10 to a 1 or 2. I would recommend the office, and specifically dr. Emmick to anyone. The only reason I did not give five stars is because dr. Emmick does tend to run behind. I have found making appointments early in the morning or after lunch helps. But, he runs late because he spends the time to address questions and concerns and takes his time to look at the whole picture, so I will continue to the good with the bad. All of our interactions with the other doctors, nurse practitioners, nurses and administrative staff have been positive ones. This office and the doctors are AMAZING!

I was fitted for a thumb support that I could not wear even on the way home because it was so…read moreuncomfortable it cut off circulation. So I notified them right away. I didn't get to return it until later to which they said they could not refund my money for it nor pay for the postage and that I could come pick it up in Nashua. I live about an hour from Nashua and so after all that I had already done, I felt that that was it was inappropriate for them to not refund my money for for this ineffective device fitted by a person who didn't know what they were doing, and then they were argumentative with me about this about the request to be refunded for that portion of the bill it just didn't seem fair at all to me and I paid them in full, but to my regret it's a loss. I would never go here again.

I had a knee MRI procedure at NHOC. The procedure turned out better than expected. I was concerned…read moreabout the procedure being claustrophobic but it wasn't bad because my head was outside the unit. The procedure took 20 minutes. It was a series of short tests and not one long one. The technician did her best to accommodate my type music which is non-mainstream and 80's. Before having the MRI, I also addressed a lower back problem on the RIGHT side with NHOC.. That evening, in bed, I could not get comfortable because my lower back on the LEFT side was now hurting. Mostly in the area of the SI Joint. As of this review, a week later), my pain is still there. I'm not sure if the machine caused the problem or something the technician did. All I know is that I did not have this new back problem before the MRI.

ARA goes above and beyond to make sure their customers are satisfied. I can't recommend them…read moreenough!

absolute rescources,professional courteous ,superb customer service and quality .we highly…read morerecommend them.jason best customer service and educational. he tolerated our numerous emails and calls from our concerns mold situation.we are physicians scientists but when your home(just bought) causes you asthma attacks,allergies ,fatigue,mentation problerms and even rescue animals had symptoms. .

These reviews to my right are just way off the wall.BLA BLA BLA…read moreThe Communication sounds like you got it wrong. Regardless my doctor, Dr Fitzgerald is the best,He informs you teaching you of what is going on with you.Explaining,not just coming up with a diagnosis. That makes him a great doctor.I want to be informed .I ask questions. I write questions down so when i get there i make sure i get them all answered. I had some what of a very irritating condition that was prolonged for the week end.I was sat my end.The doctor i saw Debra Margolis, at the walk in clinic.She Was very kind understanding ,I Felt very comfortable with hr.I will choose her as my back up next time that's how at ease i was. i had called ahead to make an appointment. Like the complainers next to me its a busy office.EVERYWHERE IN THE USA.Finding the right doctor is first priority.Thats what counts.

Horrible experience today at the Bedford, NH location. Front office support is the worst…read more For annual physical, was informed I could get my labs done a week prior to the physical. I drove to NH from Massachusetts and waited an hour to have blood drawn. Once served, it was determined no lab orders were available. Called Bedford DMC front office of which they told me lab order was expired (just talked to them a week prior about scheduling labs mind you). Courtney informed me there was nothing she could do. I fasted all night and morning and drove 30+ miles to receive such a nasty response. Hopefully, I will, eventually, get a lab order and do this all over again before my physical exam (not holding my breath). I am very loyal to my primary care physician, Dr. Koshy, and have been seeing him for over 20+ years as I still see him even though I relocated to Massachusetts. However, at this point, I may have to change primary care services to something more local to Massachusetts. This is unfortunate, as Dr. Koshy is the best! However, I cannot say the same for his support staff.