I would like to say thank you to a wonderful group of people who make up one of the best places to…read morereceive great medical care...Dr Steven Kaitz and Mary Bacon have provided me with excellent care due to some very challenging medical events...They always listen to me and take immediate action to meet my medical needs..As for the rest of the team...nurses, office staff...I can't say enough good things about them...They are always friendly, helpful and just plain nice...I am very lucky to have found Pembroke Wellness Center...I send them my heartfelt thanks and I hope this will help someone looking for a great place to get medical care...

From the owner: We are a long-standing, small and independent Family Practice office that provides personalized…read morecare to families and people of all ages. We emphasize healthy habits, disease prevention, and overall wellness.

We just recently switched to this practice and we are becoming increasingly upset. Dr. Thomas and…read morethe nursing assistants on staff are wonderful, friendly and helpful, but the admin staff is not. They cannot seem to ever answer calls, process the refill of scripts in a timely manner, and will easily argue with you. I've had so many red flags at this point that We are thinking we need to find another practice, which is a shame because we really like Dr. Thomas. But the front staff needs some sensitivity training at least.

I'm a 65 years old man who hasn't been to the doctor for a cold/ sinus issue in years!!…read moreWas supposed to be seen by a NP Daniel, but was seen by her trainee who determined I did not need antibiotic after bad sinus pain and discharge for 2 weeks. Daniel concurred with the trainee diagnosis and they completely wasted my time. I am leaving on vacation and they just said call on Friday if you still feel bad.

This review is of the office management at this practice, not the doctors or medical care. Waited…read more40 minutes in the room with no updates from staff on the doctor running behind. Expressed my concerns to the front desk who lacked any interest and was dismissive, offering excuses instead of an apology or accountability for a doctor that is known to run behind. Office management should be more proactive and allot larger appointment segments for doctors who frequently run behind or schedule less patients. Office management needs customer service training. Practice should consider informing patients upon arrival of the doctors schedule for transparency and setting expectations for wait time or proactively offer to reschedule if running past a certain time.

These reviews to my right are just way off the wall.BLA BLA BLA…read moreThe Communication sounds like you got it wrong. Regardless my doctor, Dr Fitzgerald is the best,He informs you teaching you of what is going on with you.Explaining,not just coming up with a diagnosis. That makes him a great doctor.I want to be informed .I ask questions. I write questions down so when i get there i make sure i get them all answered. I had some what of a very irritating condition that was prolonged for the week end.I was sat my end.The doctor i saw Debra Margolis, at the walk in clinic.She Was very kind understanding ,I Felt very comfortable with hr.I will choose her as my back up next time that's how at ease i was. i had called ahead to make an appointment. Like the complainers next to me its a busy office.EVERYWHERE IN THE USA.Finding the right doctor is first priority.Thats what counts.

Horrible experience today at the Bedford, NH location. Front office support is the worst…read more For annual physical, was informed I could get my labs done a week prior to the physical. I drove to NH from Massachusetts and waited an hour to have blood drawn. Once served, it was determined no lab orders were available. Called Bedford DMC front office of which they told me lab order was expired (just talked to them a week prior about scheduling labs mind you). Courtney informed me there was nothing she could do. I fasted all night and morning and drove 30+ miles to receive such a nasty response. Hopefully, I will, eventually, get a lab order and do this all over again before my physical exam (not holding my breath). I am very loyal to my primary care physician, Dr. Koshy, and have been seeing him for over 20+ years as I still see him even though I relocated to Massachusetts. However, at this point, I may have to change primary care services to something more local to Massachusetts. This is unfortunate, as Dr. Koshy is the best! However, I cannot say the same for his support staff.

I love my Doctor! I struggle with medical anxiety and white coat syndrome, so it was quite a…read morestruggle when I needed to find a practice I was comfortable with. I've been seeing an NP at Bedford Family Medicine at Elliot for a few years now and she's absolutely helped me change my life! She's kind, funny, takes her time with me, and is inquisitive and supportive of all health issues that arise--a true advocate. I honestly dread the day she retires as it's been transformative to have a provider I can trust and depend on.

I saw Andrea Bickford at the Elliot Family Med Center recently. I was shocked at the way I was…read moretreated by this Dr. and staff. I have a very serious chronic disease, and took pain medicine for the symptoms. Once Dr(?) Bickford had this knowledge, she wanted me to take a urine drug test. Mind that I am a 67 year old women, who admitted I had been taking pain meds (closely controlled by my previous Dr). They all treated me like I was a criminal because I have a painful disease. I called back after a few days and was told they did not want me as a patient, which is probably their choice. My question is this:. Has Dr. Bickford ever been ill and needing help? I doubt it. Perhaps if that was true, I would have been treated like a human being, and not an animal.

I've been coming here for almost 10 years now and I still love it. When I moved to Manchester, I…read moreneeded a new primary care provider because I couldn't stand the receptionists at my old one (a bunch of mean old ladies) and I never have that problem here. Everyone is nice and friendly. I can always count on them having my best health in mind. And now that I have kids, they go here too and I don't have to wait months and months for an appointment like I would at a busier place like Dartmouth. I like that at the end of my kids appointments, they get free books to promote a love of reading. And I love that Dr Koshy makes me feel like my family is important and they're not trying to rush me out the door to get to the next patient. It's just a great place.

First time patient unfamiliar with city arrived at wrong building. Not enough time to go back to…read morecar, so power walk over a half mile. Arrived two minutes early. Receptionist called someone and asked if I could come in and she'd do the paperwork later. I heard from the the phone a terse"he'll have to reschedule". The receptionist explained the fifteen minutes early policy (essentially blaming the customer - not acceptable) and said other patients were coming in (the waiting room was empty). I took a day off from work for nothing. There are a million doctors out there, I go elsewhere. The only reason not one stars is the office ladies were very nice and apologetic. Doctors should not forget that patients are customers too.