This facility is just filthy. They don't wipe down the seats that they draw blood from. The girls in the front wear gloves for no reason. Thee only dealing with paperwork. Who knows how long they have had these gloves on and what they have been touching. The wait here is ridiculously long. There really needs to be more people working especially on busy days. I don't understand how they girl in the front is suppose to process all the paperwork and draw patients blood all in a timely manner. even if you have an appointment, the wait I still unbelievably long. Horrible facility! Sadly this is the closest one to me. read more

The wait time is ridiculous!!!! The staff is very rude! I would rather go to Quest they are way more organized and the wait time is way less because they are fully staffed. At Quest the longest I've ever waited is 20 minutes and here at LabCorp it took way over an hour. read more

I don't know what it is with this place but why does it take them forever to take you in? I understand you get in faster with an appointment but there aren't many walk-in patients and a handful of staff just walking back and forth doing nothing but talking about personal stuff. Does it take time to prep the field after each patient? Kaiser is faster then them and their patient volume is 100x more... read more

Sitting in the lobby for over an hour when I have an appointment is a joke! The front desk is friendly but not very professional. Almost lost my paperwork. Technician was friendly and professional. read more

A dog house. Filthy, long wait. Staff out of compliance collecting forensic urine drug screens and didn't change her gloves not once between patients. How do I know she didn't contaminate my sample with those dirty gloves that I watched her wear after each patient? I didn't even think about asking her to change gloves until after I had collected the sample. But on the other hand, I should never have to do that because she knew better. I'm sure she was trained. Maybe it's time to reinforce the rules by implementing fines for violators. Bet she'll change them dirty gloves then. read more

Ive been to this LabCorp several times and its always the same old thing. The receptionists are always rude and very NOT welcoming. I always make an appointment online but yet I still have to wait 30-40 minutes. The Techs in the back are pretty nice but they always seem rushed. read more

Rude rude rude. The ladies that work here are terrible with dealing with the public. No friendly hello. No smiles. Very stale and rude. People who come here are usually sick, have a reason to be here, or routine check up. This location is so convenient because it's close to my house. I wouldn't come here again if I don't have to. I just can't stand rude people. read more

The worst!! I'm so glad I have Kaiser Insurance and I don't have to use them regularly! Service was horrible, wait time horrible, so very unorganized! Too many people at front deck being lazy and not enough people drawing blood! And the person the drew my blood needs more training she was clueless what a CBC entailed! I wanted to make sure it included my Hemoglobin count! She didn't know crap!!! The ladies at the front desk was calling patients back to the clinic to pay co-pays.... it was all just a bit tooooo much! read more

Worst lab Corp I've ever been to. I signed in first and the skipped me. Then the lady gave me attitude. I most likely will never return due to the poor attitude and employees saying its like a party in here.. read more

These guys are awesome! The gals at the front desk are very efficient and I've honestly never waited longer than 10 min.. The facility is very clean and they always have cartoons on a magazines out. I go there weekly for a standing order and am impressed each time! This week it was Nicci who drew my blood and I honestly didn't even feel it at all! I was waiting for the pinch and then realized she was done!! Thanks guys! read more

I do not recommend anybody in this facilities. Very rude unprofessional staffs members working in this lab . There is no priority for disabled patients , they speak very load without respect yelling on patients. The lady name Mounique .z,Working on the front disk , she is very unprofessional, rude and load . I highly appreciate the administration if they take the matter seriously. read more

Rudest staff I have ever encountered! The staff creates a hostile atmosphere. They give attitude to everyone , are very snappy, and have a overall negative demeanor. Having such bad patient service skills results in the staff appearing unexperienced and unprofessional. LabCorp should reconsider who they choose to represent their company. read more

Very slow. I checked in at 7am on my way to work. Appt or not they are very unorganized. I didn't even get checked in until 7:30. The guy was so slow I still had to wait for my paperwork to get entered. Mean while the waiting room is packed and 3 chairs are open and waiting for patients. Again badly run. I will go back to the San Bernardino location it is much better. read more

if i could give no stars, it would be exactly what it is. rude service, giving the, wrong instructions, place should be shutdown.

Just had some labs done here and although it was busy I didn't wait long. The people who check you in at the front are very polite and friendly. The woman who took my blood was not only very sweet but when I had questions she was more then helpful. If you have ever looked at the lab codes unless you're a tech you have no idea what's what. Well she told me everything that was ordered and not ordered. This was very good because now I know what really going on. Thank you to everyone who helped me today. You guys are wonderful! read more

Crazy rude receptionist. They toss me papers and not telling me to go which chair for blood draw. I was waiting for 1hr in front of them. I asked them how come another ppl after me finished their lab and I need to still wait. The girl with lab gown told me you already have your paper!... so... Am I supposed to sit any phlebotomist's chair? Hello? I am 29 weeks pregnant woman fasting for 12 hrs for glucose testing! I need to wait 2more hrs after drinking glucose. She doesn't have common sense. Lab ppl asked me if I already drank glucose. I told her No. She did not give me any instructions but just gave me papers. No apologies from receptionist, Gina who drew my blood apologized to me. read more

I came in today around 11:30 and was told that they don't start doing testing until 12:30. I came back at 12:15 waited for almost 2 hours to get tested and everyone that works there was extremely rude, unhelpful and disrespectful. Especially the guy who works at the front. He had no idea what he was doing and he was the rudest receptionist I've ever experienced. Calling him a dick would be the nicest way I could put it but he was extremely disrespectful and sarcastic. I understand some things are out of their control, but the way they handled it was really irritating and unprofessional. read more

Just took my 2 hour glucose test. Ryan B was amazing. He made me feel comfortable and kept conversation as he was drawing blood unlike most people who do t say a word to you. All 3 times he got the needle in at the first try and there were no problems. read more

Staff is friendly and informative. A lot of employees so the wait is never that long. Clean and spacious waiting area.

Came here for a 3hr glucose test. The staff was amazing so kind and even though I had to get blood drawn 4 times bc of the test. I was not in any pain what so ever. The wait was not bad especially for not having an appointment read more

I had never been to a labcorp draw station prior to this one. My doc had me on a very strict schedule - blood draws every 72 hours, so I got very acquainted with this particular location. To be honest, I'm a little confused. I always heard of horrendous wait times, which I'm glad to say every time I went I did not experience. I waited at the most 20-30 minutes on a busy day without an appointment. All in all, I was pleased with Labcorp. read more

Place is overcrowded. Long wait when you have not eaten. Then was watching lion king. Great to watch 50 years ago. Many people complain while waiting. Rude employees. Some getting work done quickly. I should start a blood draw business. read more

Terrible customer service by Brianna! Rude, bad attitude, ugly demeanor. I had to call the regional manager to complain about her!

I'm a baby when it comes to needles, but the ladies that draw my blood are always so nice and friendly and I don't even feel the needle. I never make an appointment and usually go around lunch time and the wait has never been more than 10 minutes. Sometimes they take me in right away. I do agree though that the ones in the front desk are not the friendliest. read more

This is the most unorganized and busiest medical facility I have ever visited. There is no sign or person to tell you where to sign in. There are just a cluster of patients waiting around the front desk. read more

Great service great people Ricci is so nice and she is the best!!! This place is great if you need to get work done quick and fast!

This place is a joke. Extremely unprofessional and zero customer service. I took in my daughter who had an appointment and people that came after me with no appointment were called in first. Not only that but the phlebotomist that drew my daughters blood was in the front chatting with the receptionist about their personal lives for 10 mins before calling my daughter. She gave me the order papers and told us to wait in one of the rooms. It took another 10 minutes for her to come in again. Why? because she went back to the front to continue chatting with the receptionist instead of drawing my daughters blood. When she finally did come she acted surprised as if she didn't know why no one had come to draw my daughters blood. Its not my first time in a lab. I know that whoever calls you is the person that will be drawing your blood so why pretend and give lousy excuses. This is the last time I will be coming to this lab. read more

This place is horrible I tried to get an appointment a week in advance 2 weeks in advance 3 weeks in advance and none were available how do you not have an appointment a month ahead maybe they need to hire some more people read more

Very efficiently run facility, they got me in and out in less than 30 minutes. Blood work and urine test and the guy that took my blood was great, didn't feel the needle at all. Keep up the good work. read more

Very friendly stuff (Kathy). My wife and I didn't had to wait too long. Office is very nice and cool temperatures.

I was in and out of there in 5minutes flat. No exaggeration. I have been wasting my life away waiting when I go to q____ d__________. Never again. It is only Labcorp for me from now on. read more

I came here to get my labs done for my physical from my doctor. When I arrived at the faculty there was no one I was shocked I was excited to get in and out fast for my blood work . I go to check in and the gentleman and the front desk informed me that they were closed due to ac broken . That it could jeopardize the safety of the samples collected which is totally understandable . So I came back on Friday and the young man remembered me and took me as an appointment because he remembered me from the other day . He was really nice and very helpful . Pearl Drew my blood . She was quick and I didn't feel a thing . She was also very nice . The faculty was cool so I'm guessing the fixed the air . Very clean lab as well . I seen some post on here about people being rude and complaing about ac issues . Everyone should be glad this lab cares about patients results . And this was the first time coming here and they made a good impression . Will definitely be coming back thank you lab corp for caring for your patients and thank you to pearl and the gentleman at the front desk with the nice hair lol you guys were great . read more

First off I like to say the front desk lady is rude, has an attitude with every customer that speaks to her or asks her a question. She sits there sipping on her star bucks and acts and looks at everyone like she better then they are! It's called have customer service! Yes all u have to do it enter ppl in ur computer and be polite wow such a hard job! Second it smells in this location and is worm room temperature! U would think it always being over crowed and with half the ppl being sick that are getting blood work done they would have the Ac on at lest. And last they take forever and are over booked in a small building. I only go to this location cause it's three min away from my residence otherwise i would not go there. read more

I just left the lab. The restroom door I didn't lock and I got walked in on while giving a urine sample. When I mentioned it to the staff they said that I just didn't know how to lock it correctly and that the door needs to be pushed in order for the lock to work. I am super upset. I don't understand why it would be so hard to make a sign or mention it to patients that the door is temperamental, or give instructions on how to lock it since it doesn't work correctly. The staff gave no apology, they just blamed me instead read more

I've utilized both Rancho Cucamonga locations and though they can be very busy with some wait time I found them to be very professional and courteous. The facilities were clean and I have been very satisfied with the service. I am a retired RN. read more

This places is a joke. Was there for over a hour for a pee test, employees sitting around not doing anything joking and laughing very unprofessional read more

This is a way-below average so called medical facility. Let me assure you, my visit was one of the worst experience I have encountered in a medical related facility. The service, the format, the procedures, the ambiance, is all simply hideous and dreadful. This understaffed facility is so bad, that I will never visit it again, nor will I allow any family member or a friend, or a complete stranger, for that matter, to visit it, if I had my way. I entered the facility at 7:15 Am and exited it at 9:35 AM. The insane length of waiting time is only part of the problem. Upon entering the facility I was stunned to see an army of people occupying every single seat and another smaller crowd standing around attempting to lean on anything and everything. When my name was finally called, I was given a container to collect a urine sample, as I proceeded to the restroom I was shocked to see about ten people with little cups in their hands standing in humiliating and pathetic manner in a long line waiting for the only bathroom (men and women combined bathroom). Are you for real? After 25 minutes of waiting in line to urinate, I had to walk with warm cup in hand to find out what I needed to do with the sample, I was told to leave it on the table in an adjacent room, next to the other cups already on the table. This is not a hygienic medical environment. There were only two medical technicians in charge of taking blood sample to this army of unsatisfied and displeased group of waiting people. To my horrifying shock, one of the technicians decided to take a break and was seen eating in a small adjacent room, next to a microwave. I was about to pick up a used needle and just inject myself to ease my pain and surrender to death. The receptionist herself, a young lady who appears to be pregnant, was heard saying to the other receptionist that she needs to go across the street to Starbucks to use the bathroom herself, since the line for the lone bathroom in her own facility was about ten people deep. After numerous inquiries about my turn, my name was finally called for the blood collecting part of the test, I sat in chair number 4, with chair 1, 2 and 3 already occupied with other people, never mind that only two medical technicians are available. And my first question to the technician was: "Is the other LabCorp location on Grove is just as lousy?", she said with a smile upon her face: "Yes! They also have only two technicians". The people of LabCorp have a problem on their hands and it needs to be fixed. This is not a way to run any business. read more

Staff was extremely rude to everyone in there, especially the gentlemen in the front desk. He was so unprofessional and doesn't know how to work under pressure. Also some staff were speaking spanish between them talking about others. I'm fluent in Spanish and heard everything. They're so unorganized and just utterly disrespectful. This place is so unprofessional compared to other lab corps I been too. I will never return back to this location. I had the worst experience in there and was treated badly. An asian lady there mixed up all the paperwork and she told me I lost my spot in line and continued to tell me to check in again and wait all over. They told me there was 3 people ahead of me. They all went and still didn't call me or several other people ahead of me. Everytime I asked they told me 3 more people. I had stand in the middle of the aisle so they could finally notice me and take me in. Just overall so unprofessional and rude to everyone there. Everyone that was waiting was talking to each other saying how rude these people were and it was unbelievable. When I said I needed help another gentleman working there shrugged his shoulders at me and I knew immediately that they don't care about customer service and make people feel like they're not good enough to be helped. Hopefully someone does something about that unprofessional lab Corp because I NEVER do reviews like this and I'm a very easy going person. So the experience I had, I HAD TOO do a review. read more

Worst place to come is a Lab. Employees are rude and everyone else in the waiting area seem so moody. Also no one speaks Spanish for those who need something translated. I had to help a lady because I felt bad she didn't understand. read more

I came here with my friend who needed some blood work done. The room was packed with people and we waited over an hour before she was called in. Front desk clerks aren't friendly and managed to loose someone's paperwork as well. Last resort type lab. read more