These women might be some of the rudest women I have ever encountered. Due to the nature of my profession, I get frequent lab work, and drug screens, and have used facilities nationwide. They are not compassionate, they are lazy, and they don't seem to have any understanding that the glass between the reception area and the waiting room is not sound proof. They made it sound as though my lab work was an inconvenience for them, and that they would rather be gossiping than working. They also would not allow me to wash my hands after delivering my urine drug screen. So, my apologies to whomever uses the pens after me, bc I peed on my hands obtaining the specimen. They attempted to tell me it was against policy to allow me to wash my hands before signing the forms, but couldn't find the actual policy that says that. Come on. Gross. read more