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Labcorp

2.2 (28 reviews)
Closed • 7:00 am - 5:00 pm

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LabCorp in Petaluma
Mark B.

Okay, this has to be the worst experience I've ever had at getting a simple employer requested drug test. I was told that this was the best LabCorp that they send most people too. I received an email with an attachment from a Quest lab slip that LabCorp in Napa was clossst to me. I tried getting an appointment but the earliest is on Tuesday (5 days out) I decided to use their online link to find an alternative place which I was told over the phone after confirming they do drop-ins was in Fairfield, CA. I go there and the barcode doesn't work. The guy called the number on the slip and it looks like Napa was my best bet, but since I had been told verbally by my potential employer that Petaluma was a good option I go on the LabCorp website and was able to make an appointment today within an hour and a half and it clearly had the selection. For drug urine test n the appointment. So when I get here early after driving from Fairfield to Petaluma only to find out that they no longer do drug tests here and these ladies have been saying this for months and almost a daily occurrence with people in my same frustrated situation and LC HR and or management do nothing to direct the website maintainer to do a simple update to remove these options then I think it's either incompetence or willful mismanagement of resources. I've spent hours driving and gas money and now told that the one in Santa Rosa will do it, but they close at 3pm??? Yeah, you guys need to fix your crappy system so that employers (your clients) don't look foolish and lose employees who are frustrated with all this wasted time and money!!! Be sure I'm going to sh about this!!!

LabCorp customer  service
David S.

Zero stars. They suck. Made an appointment online, received confirmation via text and email. Showed up 15 minutes early as instructed but could not check in using link provided. The door was locked with no answer. I was finally able to find a customer service number and left a message. Next was able to locate an 800 number, and after waiting 10 minutes was able to speak to a CSR who was unable to internally contact with LabCorp customer service. I made an appointment so I wouldn't need to wait around after blocking out my work calendar. Unfortunately I was forced to go to LabCorp by my primary care doctor for routine blood work. Wish there were other choices available.

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4 years ago

Patricia will incredibly patient with our daughter for a pediatric blood draw. We are very grateful!

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