Really great and so fast! I came in for a walk-in appointment. The electronic check-in screen said my wait time was 30-60 minutes, but they took me in less than 10. My phlebotomist was professional and quick. Overall a great experience! read more

One of the male lab techs is a bully and not capable of communicating the needs of the lab to provide service.

I have had nothing but positive experiences at this Quest. They make it very easy and pain free. They know what they are doing and are always polite. Love the experience. read more

You're better off going to a veterinary, seriously... at least you'll be greeted by a person upon arrival. This place is a joke. All I saw were 10 vehicles parked in there lot with the quest logo on them. It truly is a quest to figure out how this place is in business. After sitting "standby" as they call it for 40 minutes. I had to stop a woman that had made an appointment and ask her what the heck this place is all about. Then when the lady came out from a door to get this woman, I about had to beg her for help. She informed me if I don't have an appointment I'm on standby and might not get in and then she let the door close behind her. Several people started packing the jail cell and I was like, I'm out! Look at the pictures of the inside of this dump, it seriously is like a jail cell. read more

I wish I could curse and say what I truly think of this place but I won't just because I want the review to stay up to warn you about the unprofessionalism and disgusting behavior these people engage in. My mom had a C-section (to get a fibroma the size of a 5 month old fetus out off her uterus) done 2 weeks ago and the Petaluma clinic sent her here to get labs done. She got there at 2pm and there were people waiting (she knew she would have to wait as she had no appointment) 5 MINUTES before 4pm, a lady came out saying that everyone waiting needed to leave because they close at 4pm and they wouldn't have time for anyone else. My mom, who can barely walk, can't drive herself, is still in pain from this major surgery, and gets dizzy because she's got a low blood count at the moment; had been waiting nearly 2 hrs for her to get denied. I'm so glad I was not there because I would have lost it with this treatment she received. They told her they were sorry but there was "nothing they can do". They could have announced a long time ago that they wouldn't have time. They could have gave the option of waiting at their own risk AT LEAST. She called my dad to get her picked up and told them she was waiting for her ride. The lady was holding the door open for her and asked her to leave because she needed to close up immediately. My dad found my mom holding on to a tree outside this disgusting place throwing up because she got a dizzy spell. Do not come here! read more

Terrible, terrible. terrible. 10 people in the waiting room all screaming and complaining that they had appointments hours ago and nobody to take them. It's a disaster. Avoid at all costs. read more

Quest Diagnostics - Laboratory Testing Near Me - Petaluma, California

I needed a blood draw today and tried to make an appointment online. No surprise that there were no appointments available in Marin or Petaluma. So I drove from Marin to walk-in to this location (reasoning that it'd be less busy than the San Rafael location). I lucked out and though I'd brought a book for the long wait, I was called after about 5-10 minutes. Abel drew my blood and he was GREAT, so gentle, professional, and affable. I am a big baby when it comes to needles and I told Abel this. He inserted the needle in my arm and the whole process was quick and painless. Before I knew it, the draw was over. Yay! I was given VERY clear instructions for the urine sample (directions that were a bit more complicated than I'm used to) and before I knew it, I was driving back home. I don't understand the low ratings-I give this location 5 stars for sure! Very professional, clean, and courteous! I highly recommend! read more

terrible. been here numerous times for care and interview verification. this site in Petaluma is so terrible they have a laminated "we had an emergency" on the front of the door. This is the 5th time I have observed this over the years. they should shut this place down and refer everyone to Lab Corp. much better facility that employs people who did not attend clown school. read more

Quest Diagnostics - Laboratory Testing Near Me - Petaluma, California

what a mess Qwest is - had an appointment in sebastopol- they could not find the order ( I checked, it had been sent) so I made a new appointment in Petaluma, got confirmation from Qwest, got there and they were closed, and had been and will be for weeks. Like they could not have taken it off the appointment schedule? Clowns read more

Went twice to get blood work and they couldn't figure out what to draw for 2 different tests. Told her to draw what you can and I'll go to another place that does. Very inept. Actually very frightening. read more

Can I give it zero stars??? Don't think they won't close early even if you have an appointment because they will. 3:40 appointment, arrived and checked in online 3:45. Doors locked no response. They aren't supposed to close until 4. I waited 2 weeks for that appointment and it's the only time I can get my highschooler in. Thanks Quest. read more

Quest Diagnostics in Petaluma CA has alway been my families go-to lab. Yesterday, February 15, I had a simple blood draw. This is the result. read more

Quest Diagnostics - The result of my bloodwork yesterday at Quest Diagnostics in Petaluma. WTH? - Laboratory Testing Near Me - Petaluma, California

No wait with an appointment. Good experience. I've never tried walking in but they said you could be taken in 10 minutes or 90 minutes depending on how busy they are. read more

The doctor puts in the order, the patient books online, Quest sends a reminder text and then the patient can check-in via their phone and wait in their car or the waiting room for the scheduled blood draw. Super convenient. I've never had to wait over 15 minutes. The phlebotomists are professional and compassionate (I do not love needles). The results are processed quickly and the co-pay seems reasonable. They now offer an in-home collection service for an additional fee, which I think is great for our aging population. I'm quite happy to have Quest Diagnostics so close. read more

Great customer experience. On time assistance (I had an appointment) . Nice clean office

I was denied a 3rd party requisition blood test without explanation, even though another Quest branch had performed the same test for me and wife before. The lab assistant could not have cared any less and was uncooperative during the process. read more

Maybe I've been lucky but for the two times I've been there so far, I had a minimal wait and the person drawing blood was friendly and professional. I went during the week in the late morning. read more

This place is pathetic when you need to talk to someone about your bill. I spent over 15 minutes on hold before I hung up. Will never visit this facility ever again. read more

Had the wonderful opportunity to get an employment urine drug screen! Wahoo!!! So I chose to come to Quest in Petaluma and boy am I glad I did. Easy online appointment process. The receptionist and technician were both super fast and friendly. Sierra was my technician, she was thorough, efficient and very helpful. Not sure if her boss reads this, but she needs a raise :) Thanks again. read more

I just happened to be in Petaluma for an early morning appointment and noticed this lab was nearby which was great because we don't have one in Novato. I dropped in, no appointment, signed in on the kiosk and was seen within 20 minutes. TWENTY MINUTES!! When was the last time you went to any doctor appointment (keyword: appointment) and didn't wait that long...or longer!? Did I mention I only saw one person holding this all down? Maybe someone else was in the back but this woman handled it from the front counter, drawing blood, computer work, etc. She deserves 5 stars herself. Professional staff, front office/waiting area clean, patient rooms clean, restrooms clean. If you are uneasy about having blood-work done like I am and a lot of others are, she puts you at ease! Carries on a normal conversation and it takes the focus off what's actually going on. Before you know it... you're all done. read more

They have an automated system for making appointments and checking in. Not user friendly and many people getting lab work are old. Designed by a young person who is super computer literate for older people to use....who may not be computer geeks. read more

Brought my client here there was no receptionist at the front and I had to call the doctors office because they wouldn't then they came out to ask which way the doctors office would send the orders. I also had to assist and elderly gentleman checking in. We were 5 minutes late. Appointment was for 8:15 and still here an hour later. read more

Prettt rude when you ask a simple question. It's understandable they're short staffed, but their response when you ask why people who show up after you even when you also have an appointment was pretty upsetting. read more

This is so awful!! I have been waiting from r over an hour now for a urine sample!!! The problem is that there is just one woman doing everything!!!! It's hard to watch her running around trying to get everyone taken care of!!!!!! I have never seen anything like it ! Ever!!!!' I had to get this done today or I would have left long ago!! I reminds last time I was here there was just one gal the as well but there were no people waiting? This is just bad business!!!!! Never!! Will I come here again ? !!!! Well I just asked to go to the rest room ! I've been for 1 hr so far! The woman yelled at me because I asked her to go to the restroom and she yelled out saying she's the only one here and I asked her if I could put urine the in a cup while I urinated ? She continued to yell out ! Are you here for a drug screen??? So everyone in the waiting room could here! I told here I was here for a urine sample and thought I could do i in a cup until my appointment was up! She yelled NO!!! And ran off! She keeps yelling at everyone that she's the only one here!!!! While I was in the restroom I noticed how dirty the restroom was! Smelled like urine so bad!! And the dust was so thick I don't think it's been cleaned for r a very long time . This is a good reason I will never go back to this lab! I hope this review makes you look at some big issues that should be taken care of immediately!!! M point read more

Tel-7077820278 Fax-7077820346 Mon-Fri 730am-400pm Closed for lunch-1130am-1230pm Appointment: www.questdiagnostics.com/appointment Or 888-277-8772 Make sure you select the Petaluma location, 94954. ...you're welcome. read more

Quest Diagnostics - Quest Diagnostics - Laboratory Testing Near Me - Petaluma, California

This place makes me mad, both ladies here are rude and give attitude. I don't recommend this place at all. I hope they get better staff and get rid of these ladies. read more

The technician was very nice. I had a doctors appointment 2 weeks later. Gave myself plenty of time to get results back. After running a doctor office for years I am quite aware on how long it takes to get results back.I barely had them back in time. Two weeks really!!! Ridiculous!! And I have told other locations for years to send to my other doctors and me...... never happens. I am done with them! When I arrive it took the San Rafael tech forever to put in the information before doing the draw!! Forever!! read more

I am updating this review with, once again, 5 stars! The check-in process now with the tablet out front is very smooth. The new TV in the waiting room provides some entertainment but also shows wait times and the queue. Two phlebotomists now work together and they tag team very well. Today, Sierra and Sophie were working and they did a really great job. Sierra handled my scared, reluctant child with tremendous patience, caring, and compassion. She has helped us before so we knew our child was in the hands of a skilled phlebotomist and wonderful person. What patience she had! Sophie came to help as needed but also skillfully managed the front desk. We left grateful and pleased with our experience. We will be back! read more

This place seems designed to frustrate its customers. I live in Petaluma and told by my doctor at Stanford that I could save the drive down if I had my tests done at Quest. The technician at Stanford and I tried for over a half hour to book an appointment on the phone to no avail. I then tried to make an appointment online but was given an inconvenient time, and after phoning in to correct it was finally given an acceptable appointment time. When I arrived, there was no person to speak to so I checked in on their computer. After over an hour wait I was informed I was a walk in appointment and would have to wait longer. I had an appointment at 10:15 and my tests were not done until noon, is this any way to run a business? read more

This was absolutely my worst lab experience ever! Quest appears to be permanently short-staffed (as confirmed by the sign in window) and what staff is available is harried and less than pleasant. Additionally, they have some weird scheduling system where "your turn" means nothing if you are a walk-in. Walk-ins may have to wait all day as people with appointments always go first. Too bad I didn't know that in advance (Although I did call in advance and no one ever answered). I was dumped to the bottom of the wait list twice for 24 minutes each time by "those with appointments." I watched an elderly woman made to wait 45 minutes to drop off a urine sample because the staff simply ignored her. I had not used this lab before and did so only at my doctor's request. Never again. This is a horrible way to do business and I will certainly tell everyone I know! read more

I dont understand the few negative reviews. If they say the cant serve you until 9 am, then that is their policy. I have been there a few times, each time I have never had a problem. I always do a walk in in the middle of the day and very rarely have to wait 15 minutes. Sophie is very helpful especially when I was having a hard time with a referral. Also one user mentioned they had a problem with the location, it is located next to the Petaluma Valley Hospital on McDowell Blvd. right off 101, very central location. I highly recommend them. read more

Quest Diagnostics is horrible. I have spent 1/2 hour trying to get through to a human to ask a question about Doctors orders. It has been impossible. They do not have actual people to answer questions. So frustrating!! I will never spend another dollar with a company that is so cheap that they won't have people to talk to. DISGUSTING!!!!! read more

I had to go in for a random drug screening for work and needed to choose between Greenbrae and Petaluma. While looking for the website I noticed the Yelp reviews. Although I was apprehensive I went to Petaluma. It was easy to find and when I arrived, just after lunch it was empty so I had no wait. Adrainne assisted me. She was very nice and professional. Articulating each step in the process. It was a pleasant experience. I would go back to this location without a moment's hesitation. read more

I hate having blood drawn, but I can barely feel it when these ladies do it. They are so nice and great at their job. I always come with a wild toddler and they are wonderful about it. read more

This clinic does it's job when it comes to getting your blood work done. I had to come here many times last year and since I don't really like the idea of getting blood drawn I was hoping for a stress free environment. The main office is pretty standard. There's some chairs and magazines in a bright cold room. The woman at the desk was helpful and straight forward when helping me with labs that were ordered but didn't come in yet. She was the same one to draw my blood and she did it fast and painlessly while helping me take my mind off of what was happening so I could relax. There is plenty of parking and if you get here when they open there shouldn't be much of a wait if any. read more

Absolutely horrible customer service. The woman I dealt with there (Adrianna??) was immediately accusatory, confrontational, and discourteous in four separate interactions. I can't remember feeling more threatened and ultimately angry in a business setting. Go anywhere else. read more

The receptionist in the morning at 7am was kind of rude and didn't want to respond or answer my questions. Later, Shane who actually administered the drug screening was cool and personable. Only here because I have to. read more

Bad customer service. One person drawing blood. Waited well over an hour. Quoted 20 min

I don't get the bad reviews of Adrienne at Quest. I had to take my very nervous 12 year old for blood tests. Had an appointment. (Yes. That's a smart way to go. Do it online). She was on time, professional, kind and efficient. Great experience. read more

Clean facility, professional staff, easy parking. Point of advice schedule an appointment as this can result is long delays.