I had a serious condition. I did my test on Saturday 26 Oct 2025 . I have no results. I can't call…read moreanybody. This is pathetic. No results yet. As of 29 Oct 2025. Need to find a new service for blood work

they are by far the worst place I have ever dealt with, they are always short handed and when you…read morefinally get in the technicians are disrespectful if another company was around, they would lose all their customers

When walking in no one greets you, you fill out a computer with your information…read more No one was waiting but after signing in for blood work the computer said it would be almost 40 min wait. You don't deal with anyone till they come get you . Luckily we did not get discouraged and leave because we were there maybe 5 minutes before someone came to get us. I have to say they are not too talkative or make you feel welcomed. Not much talking at all. When we left they actually had the waiting room with a bunch of people all at once. I'm glad we stayed. Definitely a lack of customer service here , just get what they need from you and you can leave. I'm glad my Mom don't get nervous, they were gentle with her. I like talking when I get blood work done just to feel more comfortable. It's nice they take walk ins I guess most the time they want you to schedule a appointment on line or by phone.

Had an appointment, staff is friendly and fast. Facility is nice and clean. Highly recommend.read more

First time I have used quest and unfortunately left with a bitter taste in my mouth. I got there…read moreearly on Saturday and I was a "walk in." I got called back probably in 15 mins or so. Before I was called there was a man who was a phlebotomist who walked out to the lobby to call a man's name in the waiting room. The man never came so I guess was a no show. The phelebotomist threw his hands up and scuffed and walked back in where they take blood. I thought to myself well that was bizarre. Then about 30 seconds later I was called by the same person. I immediately met hostile behavior from him. He couldn't figure out my paper in which my husband had got all the information the week prior from someone who worked there so I made sure they had all the information to do the bloodwork. He kept saying "this isnt a order!" And was throwing the paper around. I said I had all the information that was asked for me on the paper that whomever worked there told me to get. He then started asking who said that. Never once trying to look up anything in the computer. Finally I again said I was told it was already in the computer that this was the only information I needed and my insurance had already approved it. He then snapped at me and said you dont have to get mad at me (something to that effect) I said I'm not getting mad at you, you're the one raising your voice at me since I walked in here. His excuse was that he was tired.. and i replied that you have no excuse to treat me the way youre treating me, I am the patient regardless if you are tired. The whole time he is throwing his arms around and my paper. Never took the time to perhaps ask someone for help.. nothing but throwing my paper around and making me feel VERY uncomfortable!!! A beautiful lady who works in the next cubicle came in by the name of LaKaren( I hope i am spelling her name right) and rescued me from a very hostile unprofessional situation. And as she took me to her cubicle he yelled "im done!" And slammed his desk as he darted out. She took my id, apologized for what was previously going on and looked my order up in the computer. Did my blood draw and I was out of there. She needs a rise, a bonus, something for pulling me out of that situation. (also a man had walked in before this really got started and said he had something all done.. the guy I was dealing with said "we have all these walk ins! In a upset manner" The other guy said in calm voice "well at 11am we close.") This type of behavior should never be tolerated. I will not be back if I have any control over it. Also, my husband went back to talk to a manager or to get their number so that we can have a chat and was met with the same hostile guy I delt with. When he realized my husband was there to talk to the manager about how he had treated me earlier he told my husband he could leave..... LaKaren was told him to go back to his cubicle and took my husband in to have a conversation. I will add that this man is not only hostile but also a liability to the WHOLE clinic. ​

The front door says they are open until 4pm, but they are NOT! If you show up after 3:30 they will…read moresimply turn you away. The tech that greeted us at the door was very rude, trying to tell us how it was going to take her an hour to process things, etc., etc. How on earth am I supposed to know their internal policies and procedures? Now my wife has to reschedule another doctor's appointment. We couldn't make an appointment because I have no idea when I was going to get off work, so we figured the sign on the front door displaying the hours was reliable. Now I have to try to take more time off work next week.

Because of my change in insurance, I went to Quest for my labs yesterday instead of Baptist…read moreMedical Center, E. 9 Mile where I have gone for years. After the low ratings and complaints about Quest, I was leery that it would not be a good experience (plus I am a hard stick). To my surprise, I walked in without an appointment, filled out my info and was given an appointment for 20 minutes later. The people ahead of me were being seen on time and I was seen at the appointed time. The young woman who drew my blood was very personable and sweet and did a great job. I found it to be a much better experience. Hopefully this will continue.

Wow!!! How long do we have to wait!!! Sat in the lobby for 2.5 hours. The girl has no idea how to…read morefile with insurance! Every location I've been to has at least a 2 hour wait!!

My experience was great! Got in early, test was quick. My technician was nice and friendly. Only…read morecomplaint was that another technician called a man's name and he asked "John Smith?" She said "I guess." Very unprofessional. And potentially dangerous for the man. Could have gotten the wrong test!

This place has all the charm of a meat packing plant. It was dirty and disorganized. The billing…read moredepartment lacks customer service skills who lost the billing paperwork I explicitly gave them so they decided to bill the wrong agency twice. Then they sent me the bill even though it was a referral from the VA. I asked them to bill the VA but the manager Jesse said he didn't know how to do that. Outstanding in their stupity they said they would turn it over to collections. G-thanks.

Received multiple text messages regarding appointment. Extremely helpful!…read more When called the phlebotomist takes my orders and enters all pertinent information into their system. Their offices are very organized and clean! Nice when you think about what they are exposed to. I find them all so BRAVE!! I am grateful for their compassion when my labs are not able to be easily drawn. The butterfly comes out. Once done, I verify the vials have my name on them and say, "Thank You Very Much!" Have a great day!

Extremely professional lab unlike some others nearby. You must schedule online but they are…read morepunctual.

Always get me in and labs done within appointment time. Everyone has always been super nice,…read morepersonable and efficient. Zero complaints here!

Came here for a blood draw at 7am. I had an appt. And didn't wait at all. Right after checking in I…read morewas brought back. You check in on a tablet. Nikki was very kind. She was also very good at phlebotomy! I'm a difficult stick - I don't know if there's truth in this statement but people have said my veins are rollers? They roll out of the way? and on occasion I've been sent home because at other locations, the phlebotomist couldn't find my vein or stuck me too many times unsuccessfully. Not here. Nikki got my vein on the first attempt! And she had butterflies in stock. Hooray! My experience here was very positive. Free parking, easy in/out, convenient location although it's oddly near a strip joint. Florida zoning for ya! It's in a strip mall immediately next to the Melting Pot restaurant. I booked a 7am appt. so it wouldn't interfere with my workday and so I wouldn't need to fast too long which brings us to another added plus. During scheduling there were plenty of appts. available - I had no shortage of appt. options. They told me they recently extended their hours and staffing so the efficiency I experienced (unlike other reviews) is perhaps bc of these improvements. I would/will def return here since blood labs are a fact of life. My husband also went recently later in the morning and he too had a very good experience, surprisingly so. They seem consistent! Hope I get Nikki again in the future.

We travel full time in our RV.....my husband needs labs drawn at regular intervals…read more.... We've been using hospital labs......faxed orders got lost....often times he had to go through mounds of paperwork in admissions....results took weeks to get to his Dr. Quest had the orders right away ...simple check in..... Phlebotomist drew the blood with out difficulty......and had suggestions on sites to see locally. The Dr. Had the results the next Day! Very professional!

Drove all the way from my home miles away for a "pee in a cup" screening. Arrived before 11 AM with…read morezero people in the waiting room. I checked in and sat down to wait. One other person walked in. The rude woman from the back came out and told me they only do drug screens from 1 to 3 PM. I asked her why that was not on my paperwork. She mumbled something about "it should be". She said first available time was 2:10 PM to only leave a urine sample. Now I am stuck here for three hours. Poor management. Will not return unless I absolutely have nowhere else to go.

I just wanted to take a moment to give a huge shout-out to Isabella! I recently had my bloodwork…read moredone, and honestly, she made the entire experience so incredibly easy and comfortable. Getting blood drawn isn't usually something I look forward to, but her friendly demeanor and gentle touch really made a difference. She's truly fantastic at her job and turned what could have been a bit stressful into a surprisingly smooth and pleasant visit!

I needed bloodwork done while I was in Florida. My physician faxed the order. There was a little…read moreissue with the order not being there for my first appointment but it all worked out. Very convenient. My blood draw was painless and the technician was skilled.