First off like some others have pointed out, it's in a sketchy area. The patient's entrance door is dirty and gross looking. Not to mention when I pulled up there was what seemed to be a homeless man standing right outside that reeked of alcohol, smoking a cigarette. Then I go inside (at 2:45 PM) and I stand at the counter waiting for someone to come help me. Then walks by another possibly homeless person who also reeked of alcohol. A woman greets me by asking if I have signed in. So I sign in and go sit down. Right after I sit down, she calls me back up and asks what I need. I told her the blood tests that my Doctor had ordered for me and gave her the papers with the referrals on them. She says out loud "Ugh, we are going to get in trouble again!" So I ask her why she said that and she tells me that the boss does not like it when they are there past 3 and my test would take about 30 mins. (I did not know they closed at 3 pm) So I told her that I have been trying to get this test done for a little while but I could come back another day. SHe basically made me feel bad because I wanted to know if I was healthy (unlike the drunks that just want their BAC tests??) So she tells me to follow her to the back and out loud asks the other lady working there if she wants to do 1 more draw. The lady answered with a loud "No". Then I sit in the chair where they do the draw and as the other woman is walking in she says out loud "I'm going to start going to restaurants 5 mins before they close and order everything on the menu" When the 1st lady told her to shush because I was in the room, she responded with "I don't care, this just ruins my night" I apologized several times and I was made to feel bad again by the second woman. Then the 2 woman went back and forth for a second about who was going to do the draw and who was going to do the paperwork for the end of the day. Finally, the second woman took my blood. She did a great job. Found the vein immediately with no pain at all. In the end, I apologized again, admitting that I did not know they close at 3. She responded by telling me it was okay. If they want to get upset that they have to do their job a little longer. They should put a sign outside that has their business hours and another that says no more walk-ins after 2:30.
I am a 911 Operator... I can't tell you how many times I have had to stay over on a 12-hour shift to take that last call that ends up being 15+ mins long, or someone does not know where they are. Do I get upset and treat the caller badly? No. Because that is my job. And I am happy I could help that caller. read more