All departments are part of the whole. The scheduling department, while nice, professional and courteous, have not been given the tools to effectively schedule anyone for a cash visit or the ability to update insurance information changes between first call and service. This is a procedural or management issue. If BAH has all of the business they need then I wish them well in their choices on how to run this business. I will not trust an organization with my life that does not pay attention to details from every perspective. read more