This was the best experience I've ever had. I'm a little anxious when I get my blood drawn and…read moreRobert the owner was so reassuring and professional that I won't consider going any where else. Best care best time and best price. 5 stars in my book.

All that people have in their lives is time and if you do not respect that...how are you in the…read morebusiness of customer service? . Your hours online say you are open on Thursdays and Fridays but you are not open and have a sign on your door that says you are closed Thursdays and Fridays for Novemebr. You know we live in the age of technology and should be updating your Google and yelp hours correct?

Definitely the best urgent care I've been to in my life--x-rays, meds, treatment ‍...all in a…read morebeautiful facility , all in one hour , very impressive . Moreover front end staff was sooo friendly, appreciate that! Everyone was nice!

I've been gaslit by the male nurse here that was also rude. I was told my bloodwork was normal only…read moreto go to my regular dr and find out it wasn't. I was right my sodium levels were way off and they didn't catch it. I've also been prescribed medication doses incorrectly here but before these experiences I used to really like it here. Just fyi if you feel like you're going to faint they will tell you it's all in your head and not catch that your sodium is way off and also have bad bedside manners. Do better and listen to your patients when they tell you something is wrong.

samantha was awesome very friendly got me in early which I greatly appreciated. Was one of best…read morephlebotomist I've had and I've had plenty. she commented on the huge bruise on my left arm left by someone who didn't know what they were doing so I appreciate someone who does! Thank Samantha for taking the time to be good at your job

I waited an hour and I had an APPOINTMENT! They had an old lady drawing blood. She stuck me THREE…read moreTIMES! without getting a sample! I left! This woman clearly was in her mid to late 70's and had no business practicing as a phlebotomist! STAY AWAY FROM LAB CORP until they hire competent phlebotomists!

I have visited Bayside a few times in the past couple years. I am always impressed with the…read moreprofessional staff. They have assisted me with blood pressure, with sinus infections and overall wellness. I highly recommend this Urgent Care Facility. Thank you to the entire Staff from the front desk to the medical assistants to the Nurse practitioners and physicians!

Extremely Disappointed With Billing Negligence and Lack of Accountability…read more I visited Bayside Urgent Care and clearly informed the receptionist--three times--before receiving any services that I needed to make sure my insurance would cover everything. I was assured and proceeded based on that understanding. The doctor recommended a lab test "just in case," and I followed his medical advice. At no point did anyone warn me that the lab they would send my sample to was out-of-network. A few weeks later, I received a huge bill from an outside lab that does NOT accept my insurance. I called Bayside Urgent Care immediately to understand why my labs were sent to an unauthorized office when I had explicitly stated multiple times to verify insurance coverage. The receptionist was dismissive, unhelpful, and simply told me: "You received the bill, so it's your responsibility. Talk to the lab." No concern, no accountability, no explanation. To make things worse, when my insurance agent contacted Bayside Urgent Care today, the office suddenly changed their story, claiming they had sent my labs to a different facility that does accept my insurance. Meanwhile, I continue to receive large bills from the out-of-network lab, and Bayside Urgent Care refuses to assist or correct the issue. This has been stressful, misleading, and completely avoidable had the staff simply honored my repeated requests to verify insurance coverage. Their inconsistent statements and lack of responsibility are unacceptable. I do not recommend this urgent care to anyone who values transparency, proper billing practices, or respectful customer service.

I brought my husband here bc he was having concerning right side, abdominal pain. We walked in and…read moreno one was at the front desk to start and two people were in the waiting room. It didn't seem busy at all. When the desk attendant did show up, she said there a people ahead of you and I can't help you right now. No hello, how are you, nothing..... it was very dismissive. For an urgent care clinic this is unacceptable. She asked us to sit down and she'd be with us when she could. I expected to be able to sign in or at least fill out paperwork while we waited. My husband was so put off by the not so warm welcome we ended up leaving. Do not recommend.

Walked in and in less than 10 minutes I was registered. The receptionist (Jaileen was it for today)…read moreasked what was wrong and passed me a tablet to fill out the registration "paperwork." She then started typing away and a few minutes later 'twas time to cough up the copay for today's proceedings. Seems like I'm coming down with bronchitis, BTW. Since I walked in at 2:45 pm, being taken into the back @2:56 pm not horrible Clinician on duty was/is Leighanne J. Before that the assistant (Rachael) came along, took me to exam room and did all the preliminary mumbo jumbo such as history, meds, allergies, etc. She lunches it all in her laptop and tells me the "provider" shall be in shortly. I was the only patient in the joint (one was leaving after I arrived) yet it took the "provider" another 16 minutes to show up after the PA and her laptop left me alone in "Exam Room 1." I suppose it's pretty good that I'm not urgently ill if this is supposed to be "Urgent Care." If I WERE urgently ill, I'd likely be headed to ER instead, but I digress. Leighanne was pleasant enough I suppose. She spent a few minutes listening to my lungs and looking into the dark abyss of my yapper. So long story short: I was right about bronchitis. She went off to go do more computer crap and before U know it I was prescribed a steroid, an inhaler and antibiotics. Then she came back with my discharge instructions (no time off work: CRAP!) and sent me on my way. Altogether I was in there roughly 32 minutes...I guess I can't complain too much since one often sits for much longer periods whenever one deals with the mysteries of medicine and its minions. BTW: they test for COVID also. So if you feel a little low and got nowhere else to go, uh: here you have it. "Get well soon!"

This is my second visit here. I feel grateful that we have this in our town. The doctors and…read morestaff have been wonderful

The star is for the front end staff and the nurse. Very friendly and responsive. But, I had…read morescheduled an appt and there was only one other person in lobby. When they took me back, the doc took 30min or more to come to my room. When I was told it would be quick... Dr Vy - not a great doctor, IMO, I had been sick with symptoms that mirrored the Cyclospora Parasite outbreak. I mean they fit to a 'T'!! Plus I had eaten at Taco Bell literally 6-7 days prior to the first symptom! My symptoms were - Day 1 Severe nausea/gagging/dry heaving, diarrhea, no appetite. Then somewhere mid day, all of those went away. Then come evening the nausea and diarrhea would slowly start again. Day 2 I felt fine, maybe felt a lil off, no nausea, but did have diarrhea, nausea showed up later that evening, overnight. Day 3 severely nauseous/gagging/dry heaving early morning. No appetite. Half way through the day seemed ok, but very little appetite. Day 4 slept all night and actually woke up hungry and felt great all day! Day 5 all the symptoms showed up again in the middle of the night same as Day 1, bad! This was the day I decided I need to see a doctor. The info was out there about how the symptoms of the "poop lettuce" presented themselves and I was like this has to be that! When the doc came into the room, I explained all of these symptoms and the research. She told me the onset is usually within 2 days (not true - it can present in as early as 2 days- but per the CDC- a week is the average) and my symptoms weren't as severe as everyone else's. I use zofran and essential oils to help my symptoms plus not everyone is the same in their symptoms. I asked for the lab test to test for Cyclospora. She kept asking me about fevers. I said the symptoms I told you are the only symptoms I have had. They never took my temp in the office. 4x she asked about me having a fever throughout the 10-15min she was in the room. She said she couldn't give me an antibiotic without the lab test proving what I had - I didn't ask for that at this appt - I asked for the test. She ordered 3 tests, fortunately, I had the help of AI to determine the one test I requested, she didn't order! I was still in the lobby and asked the front for her to redo the orders because it's a very specific test that has to be requested that looks for Cyclospora. Finally got it. Unfortunately, this was a Thursday and I couldn't get the samples done before the lab closed. Long weekend goes by where Day 6-8 are a repeat of Day 5. Over the wknd I had time to research more about the lab tests, the parasite and the to do's and not to do's. My labs came back negative. Disappointing, but not uncommon, as the specific test for cyclospora is known to need to repeat tests (because of the parasites shedding cycle), but many doctors are trained to know the symptoms and can bypass the negative test to go ahead and prescribe the antibiotics based on the timeline from exposure to symptoms, the symptoms and the manner they present themselves. Or they could request a repeat test. Dr Vy - did none of those. Didn't request for me to come back in (we called to ask for the antibiotics/help because I was in bad shape) or another test. Her advice was to take Imodium and that was it. Off we went to the Mease ER. Where we were seen and heard right away. The ER doc said well, it's very common to need to do MULTIPLE tests because of the parasite shedding cycles- it's very common to get a false negative for Cyclospora. Since, I was dehydrated they gave me IV fluids, while we waited to see if I could provide a sample for them to run another test. Unfortunately, I had depleted my samples in the middle of the night (as that must have been my parasites shedding cycle ‍) and the ER doc made a decision (while advising me of the risks of taking the antibiotic) to go ahead and prescribe the Bactrim based on the timeline and on/off cycles of the symptoms and the specific symptoms. I am on Day 12 of this parasite sickness - but am also on day 3 of antibiotics with symptoms improving every day. First night symptom free with no zofran or oils! So, I'll never go to this urgent care again nor will I ever recommend it - unless it's obvious your bone is broken and this is the only place open.

The staff resolved a blood pressure issue that I had it basically had procedures associated with…read morethe prescribing and the pain and so forth that were in conflict and I was out of medication the staff resolved this and that says a lot for this practice because the support people are key to any successful medical practice and this is a practice that the staff should be proud of and exceed the standards of most medical offices I have visited..... Thy are about caring for the patient not a bunch of complicated inter practice rules and regs so to speak can easily be resolved with some effort and we see too little of this type of effort today so this is a great practice

Dr. Ngo very knowledgeable and really cares about following through not to miss anything. Staff…read morevery friendly.