715 am, Saturday, May 16, 2026…read more I came an hour early to the Quest Lab to find out if they'd take me early before my appointment time as a walk-in. Not sure if it'll happen as I already have the standing appointment. The self service kiosk is easy to use, there are four machines near the entrance. Plenty of parking spaces here at the medical plaza. There's a constant arrival of patients, so not likely to be seen earlier than the appointment time. I have no idea when walk-ins would be seen as appointments have priority. I don't recommend trying to get here any earlier than ten minutes. The restrooms are clean, however, there's no wall mounted soap dispenser. That's such a big miss! Super silly having that gallon sized pump hand soap on the cabinet away from the sink. The hand dryer works well, there are no paper towels. This one is weird too, I was given a small plastic double Dixie cup with lid instead of the medical grade plastic urine collection cup. Hmm... Not sure if that was because I had to go before she had a jar ready and labeled. My phlebotomist was professional, yes. But she wasn't as good as the other one I had previously. All I care about is that they're able to collect the blood sample on the first insertion of the needle. Don't miss! Haha.

I haven't been here since they finished their remodeling…read more I love how they have so many kiosks with a clear divider for some privacy from patient to patient. The waiting room is large and they have long business hours from 5a-5pm. I don't love getting my lab drawn in general but I am happy to have this location close to my house. Mobile check in is nice.

I had an appointment this morning for 9:10 for my son to get some bloodwork done. I checked in on…read moremy phone after we got there at 9 and after providing insurance info and lab orders, we were called in about 5 min later. My son was very nervous but the lab techs were very kind and answered all his questions and did their best to calm his nerves. Shout out to Eric who did the blood draw, my kid said it didn't hurt and was surprised how quickly it all went. Thankful for patient staff and their support.

Same like others reviewing. Appointment time is irrelevant. Had a 10:15 on Tuesday. 10:45am we…read moreheard the name being called. 30 minute wait with an appointment is unacceptable.

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

I changed my insurance plan this year, so I had to find a new urgent care as well. There are so…read moremany bad urgent care reviews out there, but luckily Sunny Hills is the closest one to me that was in-network has very good reviews. They are located in downtown Fullerton, right on the corner of Commonwealth Avenue and Pomona Avenue. There is plenty of parking with one lot just south of their offices by the bus stops, and a larger lot just to the west. I chose to park in the free parking garage on Pomona and Santa Fe so my car would be in the shade. Their website is very good, and allows booking an appointment without having to call in. They seem to have very good availability, and I was able to book an appointment only 30 minutes away from the current time. They are also open from 8am to 8pm seven days a week which is great. After selecting a time, answering some basic questions about the reason for my visit, and uploading photos of my insurance card and ID (driver's license), my appointment was booked. This process took less than five minutes. I was a new patient so I assume I only have to do this once. Once my appointment was booked, they texted me a link with a few more medical questions. The whole process took less than ten minutes, and booking future appointments should be much faster with all of my info now in their system. When I arrived, I just had had to check-in and pay my co-pay which took less than thirty seconds. The waiting room was very clean and has sixteen chairs. There were three other parties waiting, but I was called back to an exam room in only about five minutes. The exam room was also very clean and modern. I didn't catch his name, but the provider's assistant was very friendly and professional. I was in for a sore throat, so after checking all of my vitals, he also swabbed my throat to run a rapid test for strep. He left the room and said once the results were in, the provider would be in to see me. About ten minutes later, nurse practitioner Kim arrived. The test for strep throat was negative, but after examining me, she said I had a pretty nasty sore throat that was very red and inflamed. She offered to prescribe me an antibiotic even though the test was negative, and I agreed to give it a try. She also told me some things I could do to help it, most of which I was already doing. She was also very friendly and professional. I was in and out in a little over 20 minutes. Hopefully it will be a long time before I have to return, but I'm happy to have found a good urgent care center I can go back to without hesitation when needed.

They don't have a single nice receptionist. I've unfortunately had to come multiple times to this…read morelocation and I'm not even exaggerating, every single receptionist is extremely rude and has an attitude. They all seem miserable as if patients want to be at the urgent care in the first place. Healthcare is never fun, I understand that, but patients are sick and dealing with so many different factors that the last thing they need is rude receptionists who just sit down and are on the computer their entire shift. Maybe look into your receptionists because genuinely it is so miserable coming here and dealing with their disgusting attitudes. Be better y'all, this behavior is gross and sad.

Had my drug testing done here(3/21/25) Owners and employees…read moreare very friendly. Also place is very clean. I will definitely come back here if i need future tests done

The place was clean. The lady working was so nice. I was in and out pretty quick. I would go here…read moreagain if needed. 5/5

1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

First I want to say, it's not the technicians. It's the organization of this place. I went on a…read moreFriday afternoon. It was PACKED. There were only two technicians working. And the technicians shouldn't need to do reception, administration and blood drawing at the SAME TIME. Poor ladies they were really working hard and working fast but it's just too much for them that they can put in 100% care in their work. The company needs to make it better.

This was my third sleep test after being diagnosed with sleep apnea. This was the worst experience…read moreI've had. Do not use this facility. Unlike other facilities, run by competent companies, the Fullerton facility was not conducive to a comfortable sleep test. Furthermore, communication with the tech was initiated by, at his direction, knocking on my headboard rather than through an intercom. But worse than the foregoing, the tech was incompetent and non-responsive to my requests. Specifically, 1) the tech had no control of the room temperature. At 10:00 pm, the room temp was approximately 68 degrees and comfortable. However, the room temperature kept dropping until it was appropriately 60. I told the tech I needed a blanket -- 2 1/2 hours later he provided one. 2) As a 20 year user of a CPAP machine, I know that inclusion of humidity for CPAP is necessary to prevent sinuses from becoming painfully dry. The tech claimed that most people do not use a humidifier -- this is a blatantly untrue. My sinuses became painful, and sleep was extremely difficult. At approximately 5:00 am I pulled off the mask and notified the tech that sleep was no longer possible. 3) The tech spent 30 minutes, beyond normal setup time, trying to find a problem with a sensor wire (his comment and actions indicated he had been working in the wrong sensor). 4) After starting the test I had to notify him that his pressure setting seemed low. He could not have been monitoring my oxygen level -- he set it at a level that was 1/2 of my normal setting, and made no adjustment until I told him he needed to increase pressure. That is the epitome of incompetence. In summary, the facility is not properly equipped, and the tech was incompetent.

Didn't know what to expect. Woman who was at the desk and doing the study was very nice, and…read moreaccommodating. Tv service is limited, but there are work around. Also, no individual climate controls, other than a fan so it gets a little warm in the room.

Dharmesh helped me today and he was amazing. Let me tell my story real quick. I had made 2…read moreappointments for today, one for my husband and one for myself. My appointment somehow didn't go through. After explaining to Dharmesh what had happened he told me he would try to squeeze me in as soon as they could. He listened to my story and got me in with my husband. He didn't have to do that. He could've made me wait. He is kind, compassionate and he is very good at drawing blood. I truly appreciate him taking the time to help me.

Busy location! Had an appointment and they missed it by 45 minutes. Need to try and book first…read moreappointment if you want to come here. Appointments don't mean much when you have a walk in appointments that are shuffled in between. They probably need to book less appointments. It's apparent their staff cant handle the current volume.