I made an appointment for 7:10. I was there for that time. There was help needed for my insurance…read morecard, because it wouldn't scan. And when they about to help me, the computer rescheduled me for 10:20. This is after waiting 30 minutes. I am here for a fasted test, and if you aren't going to have front end staff to help - do not punish me for not being able to scan my insurance card that's on my phone. I will not be coming back here. There were 30 people in the waiting room with only 2 being serviced. This place only cares about their financial health, not how we feel Cindy! Oh when I care the number to complain, it hung up on me. This place is just terrible!

I had an appointment for blood work and the technician I saw was not friendly at all and was…read moremiserable. She obviously does not like her job and it came shining through in her personality. I don't think some, not all, but some lab tech's don't realize how anxious patients are to begin with so they should show more compassion and be nicer to help them relax and I truly believe Quest should have mandatory training for all their lab techs on a monthly basis so they are better equipped when working with people.

We couldn't be happier with the kindness and service we received at the Quest lab at 100 Hazard Ave…read morein Enfield CT. From the moment we walked in to the office at 100 hazard ave we were greeted us with such a warm welcome by the receptionist that we commented to her that she had to be one of the nicest people we'd ever met. She took the time to help us and then proceeded to make sure the area was sanitized due to covid. It made my daughter and I feel safe. The nurse that did my daughter's blood draw was wonderful too. No pain at all with the draw either. We would absolutely choose this Quest location for any lab work from now on. Such a great experience, which sounds funny when you are talking about getting your blood drawn.

Brought in lab requisitions......person said she couldn't draw them because she didn't know what…read moremany of them were!!!! The requisitions said what color tube to draw and the labels were provided....are you kidding me? What kind of lab would say something like that!?

Had an ultrasound 14 days ago. Still no report. I called and a very nice woman told me that they…read morehave a backlog of at least 2 weeks for imaging to be read by a radiologist. She said they don't have enough radiologists. I wonder why they can't retain/hire radiologists. Perhaps the radiologists are poorly compensated or the work environment is intolerable. Whatever the reason; If you have a choice GO SOMEWHERE ELSE

Has been over 2 weeks and they still haven't even read my imaging. My doctor has tried calling and…read morecan't get through, I have tried calling and can't get through.. will never go back and don't recommend anyone else go there, either.

Was almost 9 min late for apt and told we can't help you because we close in 11 min. Website says…read morethere is a 10 min grace period. This is the second time this year last time he was 5 min late and the lady couldn't help answer questions and then when she finally asked what our question was she said that too late now your appointment expired. If you are not waiting in the lobby they are too busy and can't be bothered. Save some headache and aggravation, I'll go elsewhere.

So unfortunately for me, I've been to Quest more than I'd like to get blood work on a quarterly…read morebasis. That being said, this location has been great to me EVERY SINGLE VISIT. I always make an appointment on line so I don't to wait when I arrive and as such they always have my information in the system. If you have an appointment and there are walk ins, you will be moved to the top of the list based on your appointment time. The phlebotomists are all extremely friendly and warm. They help make this horrible process of needles and drawing blood manageable and they are very nice. I've never had a bad experience here and because of the great service here, I don't dread my regular visits.

I've been going to RAH for routine imaging for the past three or four years. The staff is always…read morecourteous which is important as getting a mammogram, bone density test or x-ray is never exactly a fun experience. They always help me feel more at ease. I have never had to wait more than 10 minutes for my appointment and, once in session, they are efficient and kind. I recommend this practice and the Enfield office especially.

I went for a mri thinking it wouldn't be bad but when I saw how long the tube was and how tight it…read morelooked I didn't get a good feeling. I am large and have asthma. I was in for only a few minutes and could not handle the loud noise of the machine and the tightness. The staff was very polite but I will have to go to an open mri. Anyone with breathing issues will not be happy with the small narrow tube they have there.

Sol and Pam were amazing this morning. I had to have blood drawn but I wasn't sure if my bloodwork…read moreorder was still in the system because it has been over a year since I received it. Sol was so helpful in looking it up and then went to a coworker to help expedite my visit because I had to get back to work. I was so happy with my care. These 2 are cheerful, professional, caring and truly helpful. I saw "great teamwork and healthcare" in action this morning. Thank you Sol and Pam!!

I can and will second the first review for this business. They suck! I'm sitting here waiting, it's…read morebeen about 30 minutes and the line just keeps getting longer and their reason for the delay is that the system had an update and it's having glitches. People are definitely going ahead of others and it's getting annoying.

I've been coming here for years. The staff is always friendly, welcoming, respectful, and make you…read morefeel comfortable. I must confess that one year I had an emergency ( fainting episode) and they took very good care of me as well. These women care! Get your mammograms here, it is an excellent and clean atmosphere that's never overcrowded or messy. Good auras here

Took my wife for a biopsy. Rude doctor and dismissive staff. They had her put her bag on a chair…read moreunder a leaking air conditioner which soaked her cloth bag. Not the first issue with Baystate. Never again.