Worst experience does this lab actually have a manager. The wait time is ridiculous and the staff…read morehas no compassion. I brought my ill daughter here for labs and they treated her with no respect. Why bother having this if it's going to be run shotty Very disappointed 3 times and your out. We will go to 3300 main so much more professional.

went to baystate labs in e longmeadow this am to draw blood. worst experience of my life and i…read morehave been going there over 5 years. the girl was uncaring, didnt care that she hurt me and caused bruising at the injection site, denied it while looking right at it and couldnt finish the job. i had to tell her my dr ordered more tests than she was drawing blood for. she should never be allowed to draw blood and i am ln warfarin and she didnt care. she didnt take the time to make sure i wasnt still bleeding. horrible horrible experience

We couldn't be happier with the kindness and service we received at the Quest lab at 100 Hazard Ave…read morein Enfield CT. From the moment we walked in to the office at 100 hazard ave we were greeted us with such a warm welcome by the receptionist that we commented to her that she had to be one of the nicest people we'd ever met. She took the time to help us and then proceeded to make sure the area was sanitized due to covid. It made my daughter and I feel safe. The nurse that did my daughter's blood draw was wonderful too. No pain at all with the draw either. We would absolutely choose this Quest location for any lab work from now on. Such a great experience, which sounds funny when you are talking about getting your blood drawn.

Brought in lab requisitions......person said she couldn't draw them because she didn't know what…read moremany of them were!!!! The requisitions said what color tube to draw and the labels were provided....are you kidding me? What kind of lab would say something like that!?

I made an appointment for 7:10. I was there for that time. There was help needed for my insurance…read morecard, because it wouldn't scan. And when they about to help me, the computer rescheduled me for 10:20. This is after waiting 30 minutes. I am here for a fasted test, and if you aren't going to have front end staff to help - do not punish me for not being able to scan my insurance card that's on my phone. I will not be coming back here. There were 30 people in the waiting room with only 2 being serviced. This place only cares about their financial health, not how we feel Cindy! Oh when I care the number to complain, it hung up on me. This place is just terrible!

I had an appointment for blood work and the technician I saw was not friendly at all and was…read moremiserable. She obviously does not like her job and it came shining through in her personality. I don't think some, not all, but some lab tech's don't realize how anxious patients are to begin with so they should show more compassion and be nicer to help them relax and I truly believe Quest should have mandatory training for all their lab techs on a monthly basis so they are better equipped when working with people.