Was immediately welcomed by Shannon. She was very professional and warm. She had a spotless wok…read morespace and she had everything prepared and ready for my appointment. She was extremely skilled in getting my blood specimen, which I have always been "difficult" to draw the necessary blood. She was very gentle and comforting while getting the blood. Shannon was very skilled, compassionate and had very great communication talent, which helps distract her patients from the discomfort from the procedure. I will always try to get appointments for future blood tests, with Shannon whenever possible. Just a talented, and kind person.

Horrendous affect for working in healthcare. Tech drawing labs was rude to every single person in…read morethe waiting room and you can hear someone in the assessment room from the lobby, which by itself breaches PHI standards. Tech was standoffish, and when there was confusion regarding orders, was absurdly rude about it. Raised her voice over questions. The office itself was messy. I did not continue care.

Had to get tested for COVID as I had a cold. Registered online and drove up. The attendant scanned…read moremy QR code and printed my label. Then we drove to the next station where I handed my label over and it was placed on a test tube. He swabbed me and placed the swab into the test tube. I receive my results the next day. Very quick as they weren't busy I guess. Good service. Very professional.

The room was so messy. The trash was overfilled and there was biohazard on the floor. The woman did…read morenot even wash her hands or put gloves on before drawing my blood. I get my blood draw every 3 months so I am used to the feeling but this time it felt like I got stabbed in my arm. I would not recommend at all.

Do not take your kids here. The lady was so mean and aggressive to my child. Ripped the tourniquet…read moreoff her arm and screamed at her because my 13 year old daughter was afraid to give blood. My daughter left in tears and zero blood drawn. Seriously they shouldn't even be allowed to take people's blood. Don't bother with this place.

The best. A 5 minute wait!…read moreSuper phlebotomist: Alicia!!!! She got blood on the first try with no pain!! I have tough veins, and she was great!! An efficient friendly office. Way to go!!!

On 1/19/26 I was waiting there for 1hr and they kicked me out at 4:31pm stating that they couldn't…read moresee no one else because it was closing time. On 1/21/26 I Waited 1 1/2 hr to been seen, only to be told that the request by the doctor wasn't clear to them. The doctor paperwork clearly stated what was needed. They dismissed me again without getting my blood work. The team are not professional and don't care for the patient. They are poorly trained and shouldn't be doing that job. I will give that clinic a negative five starts if I could!!!

Ear was hurting so bad with my upper respiratory. I had to see a doctor for help. Made a…read morereservation online so I had a spot instead of going in and simply waiting. Hoped this makes the wait less. Parked in the shared lot. Checked in and completed paperwork and payment. Ryan then walked me back to the exam room and started the process. Logan was the physicians assistant. He came in and asked me to tell him what was going on which I appreciate. He checked my vitals and examined my ear. Ear infection. Sigh. Sent a prescription and recorded what his advice was. It's a little challenging if you're not used to getting your doctors note online. Ryan sent me a link on text and that helped. It was a good visit and everyone was helpful.

Today was my first time here, although others in my family have been here at least once and…read morerecommended it to me. Making a reservation online was easy, and I was able to pick a time within 90 mins of the current time. I showed up a few mins early and checked in at the desk. The woman there was pleasant and helpful. A few mins later, I was called back. I don't remember the name of the nurse who was helping me, but she was very nice, friendly, and knew what she was doing. A few mins later, Dr. Randy came in to talk to me. He checked my ear...that's why I went in, as I was afraid I had ruptured an eardrum. He assured me I hadn't, and he took a lot of time to explain what was going on, as well as different options I might have if the pain came back. I was out in less than 30 mins from my appointment time. I left feeling confident with the level of care I received, and I would definitely come back here if/when needed.

This office was clean spacious for distancing. Check in at the kiosk. My lab tech was awesome.read more

The have no way of contacting a human by phone. Online directions get turned around and they don't…read morecare to have someone available to answer a phone call. I had a question about my son's test but had to forgo any answers because they are allergic to paying a receptionist. What a greedy corporation!!! What sort of business doesn't have staff to answer a phone but can afford to be in an expensive Hospital but can't afford to pay someone at the front desk???? I will NOT be using them again.

The actual care at this facility is generally fine. Dr. Nelson and Mary Peiffer are genuinely…read morecaring about trying to help, as are all the members of the staff with whom I've interacted. However, there are major issues with the organization. It's impossible to schedule an appointment online. Thus, you're frequently required to call and speak with a representative who clearly operates out of a call center. Often these people do not quite understand how the appointments or operation of the facility work. They will try to schedule you for appointments at different offices without considering how much time is required to commute from one office to another. I had one gentleman attempt to schedule me for appointments thirty minutes apart, which wouldn't have allowed time for both going to the first appointment and then driving to the second. It was extremely difficult to communicate the problem to him with regard to how time and space work, because he's a call center employee who clearly uses English as a second language. The additional frustration with this problem is that it's common for the organization to cancel appointments when a technician is out sick or other scheduling conflicts arise. Which means approximately a third of the time I make an appointment I am then forced to call back to reschedule because they cancel the appointment, often at the last minute. Why in the world a professional operation doesn't implement online scheduling to streamline this process is beyond me. It seems that they're attempting to drive away patients or make the process of actually scheduling and keeping appointments as difficult as possible until people give up. If you can dig through this dreadful administrative and technological problem, you'll deal with people who work hard to give you the best care they can. However, it's ungodly frustrating to go through this over and over whenever they decide to drop your appointment, which is far too frequent.

Dr. Nelson and his staff are exceedingly compassionate, thorough and professional. His surgical…read moreacumen is amazing; I was able to void on my own after 14 days! I really don't care about his bedside manners, although they are fine. His staff Annie and Adrianna were so awesome with everything. Dr. Nelson's office maintains the personal touch and its clear they are always striving for the best possible outcomes. Dr. Nelson's office is a 45 min drive from where I live. The closest Urologist is 15 min away. From the front staff to the nurses to Dr. Nelson himself you get a quality of service that is lacking is some of the larger overly metric dependent offices. I would rather have the more intimate setting of his office over the callous large factory offices any day. Thanks Guys I appreciate everything.