The actual care at this facility is generally fine. Dr. Nelson and Mary Peiffer are genuinely caring about trying to help, as are all the members of the staff with whom I've interacted. However, there are major issues with the organization.
It's impossible to schedule an appointment online. Thus, you're frequently required to call and speak with a representative who clearly operates out of a call center. Often these people do not quite understand how the appointments or operation of the facility work. They will try to schedule you for appointments at different offices without considering how much time is required to commute from one office to another. I had one gentleman attempt to schedule me for appointments thirty minutes apart, which wouldn't have allowed time for both going to the first appointment and then driving to the second. It was extremely difficult to communicate the problem to him with regard to how time and space work, because he's a call center employee who clearly uses English as a second language.
The additional frustration with this problem is that it's common for the organization to cancel appointments when a technician is out sick or other scheduling conflicts arise. Which means approximately a third of the time I make an appointment I am then forced to call back to reschedule because they cancel the appointment, often at the last minute.
Why in the world a professional operation doesn't implement online scheduling to streamline this process is beyond me. It seems that they're attempting to drive away patients or make the process of actually scheduling and keeping appointments as difficult as possible until people give up.
If you can dig through this dreadful administrative and technological problem, you'll deal with people who work hard to give you the best care they can. However, it's ungodly frustrating to go through this over and over whenever they decide to drop your appointment, which is far too frequent. read more
